Service Agent Customer
Resume:
Laurialle B. Stanton
**** ** ***** ****** ***. **5 Houston, TX 77054
*****************@*****.***
Profile
My experience is in management and customer service. I have a strong understanding of people, which allows me to use my transferable skills to adjust in many different positions. I am currently looking for a position that will allow me to utilize my experience to ensure a high performing work environment by leading, engaging, coaching and developing to work as a team.
Work History
Office Manager Auto Bots Total Car Care Philadelphia, PA 10/2017-09/2022
Built relationships and communicated with customers, vendors, and insurance adjusters.
Prepared and administered annual operating budget
Researched and scheduled work travel and trainings
Monitored inventory for supplies, tools, parts, and all other needs as required
Interviewed, trained, and coached new shop employees on office organization and communication
Manages payroll for up to ten people
Responsible for cutting parts & supplies costs by 23% and introduced new scheduling and other practices which has increased sales and shorten customer wait time
Customer Service Agent American Airlines Syracuse, NY 06/2016-12/2016
• Assisted passengers with the check-in process
• Performed Gate Agent duties
• Worked in the baggage office
• Assisted passengers with special service needs
Campus Store Manager Cheyney University of Pennsylvania Cheyney, PA 08/2012-10/2015
Buyer & designer for university appeal and other paraphernalia
Pushed sales by designing floor sets and managing the process
Maintained established relationships with vendors, as well as developed relationships with new vendors
Interfaced with faculty, administration, students, contracted parties, and other campus stores within the PA State System of Higher Education for special events and routine activities
Established new operations and standards which improved store’s appearance and increased business
Interviewed, trained and developed union personnel/Completed performance bi and annual reviews
Proficiently used multiple types of IT systems and software to manage and budget stores progress.
Increased sales by 28%.
Store Manager Abercrombie and Fitch Co. Willow Grove, PA 08/2008-08/2012
Managed and scheduled a team of 50 staff including 3 assistant managers
Trained, delegated, monitored progress, and evaluated performance.
Strengthened loss prevention initiatives that resulted in a 40% decrease in theft
Won numerous company sales competitions during the holidays
Consistently met company’s visual and operational standards
Draft sales reports and adjust selling strategies to fit organizational goals
Education
Bachelor of Arts in Liberal Studies Minor: Sociology
Mansfield University of Pennsylvania, Mansfield, PA May 2008
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