Professional Experience

Cognosante, Falls Church VA July 2022 – Present

Senior Project Manager – VHA Support Project

As Sr. Organizational Change Manager (OCM), as a business analyst leading network infrastructure and cloud infrastructure migration projects within a structured process framework. The Agile delivery model, whether Scaled Agile Framework (SAFe), Lean Kanban, or other iterative development approaches, in a DevSecOps context using lean methodologies tools

As Sr. Business analyst, Plan execute legacy applications, project support to key strategic priorities in Digital and Intelligent Process Automation. Managed a holistic security approach based on least-privileged access and the idea that no user or application should be inherently trusted. Developed an integrated three (03) step approach, to Verify, Control, and Enforce.

Develop migration plans and transition plans Application Programming Interface (API) policy. Played an instrumental role in supporting the Electronic Health Records (EHR) “Zero Trust” architecture development; a cloud-native platform that securely connects users, managing video surveillance and access control projects, and devices to applications without connecting to the network.

Support Jira data entry and reporting, develop and execute management plans, and project schedules to include deliverables.

Mobilize resources to execute the work represented in the plans. Creating reports in legacy systems, Create Story Boards & Instructional Design e-Learning Modules including developing interactive Content, Learning Objects, Knowledge Checks, and Assessments for each e-Learning

Facilitate change management activities, management of diverse groups and labor forces cross-functional team members and stakeholders to understand and ensure the adoption of the Enterprise Business Transformation.

o Manage a team of I.T. Deployment team and ensure; managing diverse groups and labor forces keeping track of the company’s infrastructure assets and manage software licenses to ensure that the infrastructure and data are always kept secure and compliant.

o Understand and comply with Textron Security Policy and participate in related efforts such as audits and business impact assessments.

o Develop and deploy processes and procedures to manage the day-to-day operation of the Technical Operations managing video surveillance and access control projects

o Implement and operate customer privacy and data retention policies and processes to ensure the privacy of customer-sensitive information.

Understanding of DevOps and Tools and VHA legacy Systems (VistA). Identify and mitigate risks, manage cost, schedule, and performance

Plan execute legacy applications, delivery related to the infrastructure design, implementation, and upgrade of standard Windows Server hardware and Operating Systems, VMWare, Storage Systems, Backup technologies, systems, as well as Network and IP Telephony as required.

Baystate Health (BSH), Massachusetts, MA Dec 2021 – June 2022 Operational Excellence Partner- Change Management (OCM) Team Lead

Created actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.

Led key support role, a solid understanding of managing diverse groups, and labor forces, going through a change and the change process, in the strategic planning and program rollout for the “Daily Management System (DMS)” across the organization, an OCM Program Initiative for all Baystate Hospitals.

Support BSH in modernization planning, migration, and implementation of enterprise-wide Patient Health information. Standardize and optimize current processes to enable them for process automation, digital initiatives, system deployments, new products, etc. And access control projects, and plans facilitate discussions for design, phase planning for migration and implementation, and support the documentation of the new processes and training.

Successfully utilized experience and knowledge of OCM principles, methodologies, and tools. Develop, update, and manage roadmaps, project plans, and schedules. Review technical artifacts and perform data validation. Support projects for root cause analysis (utilizing lean methodologies like PCDA, A3 Reports, and DMAIC), to drive courses of action and potential solutions.

Managed modernization project(s) efforts, both for medical as well as for non-Medicaid initiatives, ensuring best practices and standardized processes are implemented in a timely manner, controlling and managing aspects of the team efforts (risk & issues mitigation, schedule, budget, communication, etc.)

Plans execute legacy applications, key performance indicators, creating reports in legacy systems, and data tracking tools to track and support data validation.

Developed required training presentations/ Handbooks to support the team development at all levels for the “Organizational Change Management Program” initiative, roll out for Tier 1 through Tier 4, respectively, for the key stakeholders to the Executive Leadership.

Played a key leadership role in establishing a Change Control Board (CCB), an Executive Steering Committee and training and technical assistance (TTA) provides subject matter-based training and technical assistance across topic areas and the ground rules that shall facilitate the performance evaluation of the DMS activities and managing Microsoft Project Schedules.

Lead enterprise-wide Lean Continuous Process Improvement (CPI)/ Change Management Systems (CMS) Projects. Facilitation of workgroups, user forums, and other campaigns to maximize stakeholder engagements.

Established, a 5S+2S Standardization project for the “Trauma Center”, with emphasis to manage posttraumatic stress disorder (PTSD), recognizing trauma histories within this population is important because PTSD symptomology prevalence rates of populations known to experience high rates of trauma, such as war veterans.

As DMS Lead / a Change Management (ADKAR) Champion, managing cross-functional Business Process Re-engineering project: developed programs/projects for implementation of best practices with the introduction of office Total Productivity Management (TPM), Kaizen, Plan-Check-Do and Act (PCDA) and other Lean Six Sigma (LSS) methodologies.

Enterprise Resource Performance, Inc., Fairfax, VA February 2017- December 2021

Project Manager- Contract Management Support for SCM and Change Management (OCM)

Department of Veteran Affairs (150+ VHA Medical Centers) Operations and Inventory Allocations and Distribution Planning

•Worked collaboratively and played an instrumental role in bringing solutions to the VHA, a Zero Trust readiness, and building a plan to adopt a Zero Trust approach leading network infrastructure and cloud infrastructure migration projects to security leveraging the “Rapid Modernization Plan (RaMP) (Validate: Type of apps or apps usage) and the Deployment Plan (Streamlined: Deployment Objectives, Owners and documentation).

•Managed cross-functional team support; including effectively prioritizing work, troubleshoots issues, communicating, creating reports in legacy systems, and completing tasks on time, using Zero Trust to explicitly validate trust for all access requests for Identities, Endpoint(devices), applications, and Networks. Develop migration plans and transition plans for Application Programming Interface (API) policy.

•Planning, migration, and implementation of an enterprise-wide solution for VHA COVID-19 OPR-FSR- Project Management support (all Inbound/Outbound shipments) and establishing VHA Regional Readiness Centers (RRCs) in collaboration with Defense Logistics Agency (DLA), a starting five years $180 million agreement.

•Successfully facilitated Organizational Change Management (OCM) activities with cross-functional team members and stakeholders to understand and ensure managing Microsoft Project Schedules.

•Developed and managed actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

•Managed diverse groups and labor forces, established Defined success measures metrics and monitor change progress as the subject matter expert. Developed based training and technical assistance across topic areas resources and tools to assist tribes with programmatic issues related to project implementation; establish high levels of communication between all key stakeholders and adjust the key team inputs through “Team activities Tracker”, a risk mitigation framework.

•Created and maintain detailed technical and user-facing documentation for internal reports and dashboards (Power BI/ Tableau) with emphasis on cloud and mobility empowering digital transformation — all to make business more agile and competitive.

•Plan to execute legacy applications, collect information through observation and other means and brief others to improve overall understanding of key technical and business process information

•Performed ongoing evaluation of service quality, designed, and monitored process improvements when necessary, and provided recommendations to the VHA Leadership regarding continual improvements, standardization, waste management and developing “Standard operating Procedures (SOPs) duly supported with Business Process Modeling and reinforcements (Audits) of processes and services.

•Led expertise and perceptions from all levels of the organization, managing diverse groups and labor forces, necessary to minimize the chances of failure, established “Working Groups” for “Continuous Improvement / Change Management – Process Standardization and Optimization” duly supported with Business Process Flow Mapping (BPM) and Standard Operating Procedures (SOP) documentation. Utilizing an established resource monitoring through “Share Point” team folders for documents control and validity.

•Developed a quarterly reporting process to present all team achievements under a "Supply Chain Management Plan" and a "Supply Chain Transformation Plan"

Atlas Group Ltd – Alexandria, VA October 2012 – January 2017

Project Support Manager (DoD SBIR/STTR Programs- PMO Office)

Assisted the U.S Department of Defense (DoD) Small Business Innovation and Research/ Small Business Technology transfer (SBIR/STTR) at Pentagon Level: facilitation 13 DoD Components.

Key deliverables included; building and executing on the product vision and roadmap to deliver on goals for cost, service, convenience, innovation, and sustainability:

OCM Improvement /Business Analysis: Lead Project teams for streamlining critical processes using industry standards and Lean Six Sigma (LSS) methodologies; Co-facilitated multiple Working Groups consisting of 35 SMEs which resolved a disparity where actual capital spending exceeded budgeted levels ($51M vs $75M), complies with Federal, State, and Local security legal requirements.

Assisted the U.S Department of Defense (DoD) at Pentagon Level: leading network infrastructure and cloud infrastructure migration projects. Transform legacy hub-and-spoke networks by allowing branches that rely on expensive MPLS links or connecting users over VPN links to enable secure direct connectivity over the internet to any destination, regardless of where the user connects.

Cross Functional Business Process Re-engineering: Lead a matrixed team of application developers (IT based) project and business analysts in the planning, execution and control of multiple concurrent projects: Successful production development of IT solutions for the Small Business Administration (SBA) and it’s 13 DoD Components (including Army/Navy/ Airforce) for the Process Standardization and Integration, Strategic planning, and Change Capture for SBIR/STTR Programs performance data integration and annual reporting.

Data Analytics – Risk Mitigation: Produced a statistical model, based on the standard normal calculation, which estimates cost savings of product components over a product’s life cycle, as ROI got the DoD Solicitation Program leaned form a 6 Cycle process to a 3 Cycle process, effective 2015.

Secure Cloud Connectivity - Established working groups to study to support Workloads securely connect to other workloads using zero trust and machine learning instead of relying on extending a traditional site-to-site VPN to the cloud, and thus the same risks of lateral movement.

Zero Trust approach-implementing controls and technologies across foundational elements; secure identity, endpoint, applications, data, infrastructure, network and visibility, automation, and orchestration.

Micron Technology Inc., Manassas, VA February 2010 – September 2012

Program Manager Quality Systems – OCM Lead

Assisting PMO Department OCM Implementation (Quality), Managing MS Project Schedules for the implementation of Total Productivity Management (TPM) Strategic Task: driving excellence in product and platform strategy and execution. Worked in close collaboration with various teams within Global Technology (e.g., Digital Technology Program Office, Engineering leaders both internal/ as well as external stakeholders) and key Functional Teams across the business (e.g., SAP Global Operations Team, Marketplace).

As TPM Leader, designed creative, quality technical products and enabled business capabilities and objectives for SAP. Equally focusing on Team development and training modules for all SAP support levels managing diverse groups and labor forces.

Introduced ISO 9001/TS 16949 standards for Materials Department: as a certified ISO internal auditor developed facility conformance with ISO requirements along with all other adopted quality systems enhancements/changes and documentation (creating SOPs). Lead the whole implementation process, and team training for whole Logistics and Supply Chain department (SAP integration and standardization). Also participated as lead auditor for cross-functional team development, and training.

Led an enterprise-wide Lean Business Process (SAP) Improvement/ Quality Management Systems (QMS) Project: As TPM Lean / Change Management Champion, led cross-functional Business Process re-engineering project: developed programs/projects for implementation of best practices with the introduction of office Total Productivity Management (TPM), Kaizen, and other LSS methodologies.

A global technical product lead, this is a role that will entail building the strategy, vision and roadmap in the above areas by using your industry knowledge, technical acumen and ability to influence while working with several global, and geo stakeholders (business, product, engineering, and SAP Management teams). Leading network infrastructure, and cloud infrastructure migration projects.

Company Lean Six Sigma Black Belt (LSSBB) Coach and Mentor: successfully developed actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan, and coach candidates throughout the company. Successfully planned, developed, and implemented team development training(s) and improved performance through an introduction to Lean methodologies, Agile,and Hybrid projects development approaches.

Komtek Inc., Winchester, VA 2008 - 2010

Program Manager Logistics & Warehouse Management

Gemini Air Cargo, Dulles, VA 2007- 2008

Materials Project Manager (Waste Optimization – Warehouse Management)

BCP Ltd, Dulles, VA 2004 - 2007

Director of Operations & Warehouse Management

Broadlane Inc., San Francisco, CA 2002 – 2004

Business Analyst & Resource Management

Additional Skills & Certifications

Areas of Expertise:

Experience with ITIL and Agile project management (both Commercial and at DoD level)

Logistics and Supply Chain Management

Lean Six Sigma Principles/ CIP/ Visual Stream Mapping (VSM)

WMS -Warehouse Management Services

DMAIC- Define, Measure, Analyze, Improve and Control

Inventory Optimization / Kanban – Kaizen-5S methodologies champion

TPM/TQM and Change Management and Standardization - champion

Training Development and Documentation control

Change Management, Root Cause Analyses and Waste Optimization (ADKAR)

Certifications, and Trainings-completed

Project Management Professional (PMP) Certified (Nov 2021)

Lean Six Sigma Black Belt (LSSBB) Certified (Feb 2012)

ISO 9001/TS 16949 Certified Internal Auditor

Business Process Modelling -Reengineering (BPM/BPR)

Continuous Improvement Process (CIP)/ Agile Champion

Lean Methodologies: DAMIC / Kanban / 5S-KIZEN/ ADKAR / 8D Principles

Total Productivity Management (TPM)

Total Quality Management (TQM)

KT (Kepner-Tregoe) Analysis

BSCM (Basic Supply Chain Management Certification) -APICS

Systems Experience General Tools:

Microsoft Office, Visio, MS Project, Access, Microsoft Share Point (MOSS Admin 2007)., Agile, Scrum, SDLC, Tableau -Dashboards Management, Commercial of-the-shelf (COTS)_Implementation, APICS: Basic Supply Chain Management (BSCM), Maximo / SAP-MM & VMS / Arriba, Tableau (Dashboard)

International Work Experience

Served in Pakistan Military (NAVY) 1984 – 2000;

in Dec 2000: opted for volunteer honorable retirement in the Rank of “Lt. Commander – Logistics and Management Branch”.

Immigrated to USA (March 2001); Awarded US Citizenship 2012

Active Clearance:

Public Trust (valid Sept 2027)

T2 (Awarded Nov 2022- valid for 10 years)

Inactive: DoD Secret Clearance. (2015)

– Update: Re-applied in Jan 2023

Summary: A professional with 20+ years of Project/ Program management with proven expertise in Organizational Change Management (OCM) Continuous Improvement (CIP), Business Process Modeling (BPM) Waste Optimization, Supply Chain and Logistics Management (SCM), Healthcare Technology Management (HTM), Manufacturing TPM/TQM integration, Programs and Projects Product lifecycle management

Key Support Areas:

Federal Projects

Commercial Projects

Healthcare Projects

Product Management

Data Visualization

VA Legacy Systems

Related Skills

Certified PMP and LSSBB -Lean Six Sigma Black Belt

DASSM (In progress)

Tableau/Power Bi

JIRA/ Agile & Scrum

TPM/ TQM Champion

Prosci- OCM/ADKAR

Azure/ Visio

CMMI Levels

SAP

ISO-90001/APEX

IT Infrastructure

Education

Feb1998- July 2000 Master’s in Business Administration (MBA- Hamdard University)

July1984- Dec1988 (B.Sc. Pakistan Naval Academy) Bachelors Management Science

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