SHAKOUR WILLIAMS
Arlington, TX *****
*******.********@*****.***
Highly movated individual looking to use 10+ years of excellent customer service, organizaonal and problem solving skills as well 6+ years appointment setting, customer resolution, and customer retention to make a difference and work as a team to achieve goals that will improve the overall efficiency of the business
Work Experience
Warehouse Specialist
Nebraska Furniture Mart - Colony, TX
January 2016 to Present
Responsibilities include:
• Offered every customer polite support and empathy to boost sales and customer satisfaction
• Monitored sales floor and merchandise displays for presentable condition, restocked and/or reorganized
• Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns
• Handled products with safety
• Ensured products were damage- free
• Maintain accurate inventory
• Safety use mechanical aids (flats, dollies, box cures, power tools and etc.)
• Assemble and inspect products
• stock pickers, tuggers, etc..
Package Assembler
Brumley Prinng Co., Inc.
January 2011 to June 2016
Responsibilities include:
• Working in a face paced production environment building boxes
• Performed various clerical fun cons such as stuffing envelopes and/or filing records as me permits.
• Received and screened telephone calls, connected callers to appropriate pares in a prompt and courteous manner.
• Maintained a safe work environment and reported safety concerns appropriately.
• Counting and Packing printed materials
• Loading Boxes for shipment
• Rolling and Tubing Posters for shipping
• Hand Stuffing envelopes with stationary materials Client Account Manager
Monitronics Home Security - Farmers Branch, TX
February 2011 to June 2014
My responsibility was to make sure I meet the needs of their existing clients and loyal customers. I satisfied customer complaints, find solutions to their issues, and maintain a positive relationship between customers and installers.
Act as liaison to advocate for customers internally regarding issues and requests. Respond in a professional, exude emphatic mannerism to customers regarding any order inquiries, concerns or corrections via email and phone.
Appointment Coordinator
Jani-King - Dallas, TX
February 2009 to September 2012
• Contact owner and/gatekeeper.
• Inquiry the company needs and frequency
• Schedule meeting with account manager and gatekeeper to pinpoint any additional services, labor and extent of service.
• Communicate closely with account manager to set/reset any further appointments. Education
Alcee Forer High School - New Orleans, LA, US
May 1998
Skills
• MICROSOFT OFFICE
• MS-EXCEL
• TIME-MANAGEMENT
• COMMUNICATION SKILLS
• PROBLEM-SOLVING SKILLS
• ORGANIZATION SKILLS Customer Service Skills
• Order picker
• Warehouse experience
• Warehouse distribution