Jane Imasuen

Smyrna, TN *****

adu7rp@r.postjobfree.com

+1-615-***-****

T/mobile customer service rep

To obtain a position as a customer service

Work Experience

Receptionist

Mind & Body Strategic Self- Management - Nashville, TN 2015 to Present

Taking patients phone calls, scheduling their appointment making sure all patents insurance was covered and filled I the correct place

Cashier/Customer Service/Sales Associate

T-Mobile Call Center - Nashville, TN

2014 to January 2017

• Answering inbound calls

• Multitasking between being on the phone and resolving customers issues

• Working with multiple systems at the same time

• Using different resources to solve customers' issues Fashion Consultant

AGACI - Nashville, TN

2013 to 2014

• Great customer service

• Being able to learn quickly and move swiftly

• Being able to multitask affectively and fast

• Handling money on a daily basis

Personal Assistant

Elegant Occasions - Nashville, TN

2012 to 2013

• Handling appointments

• Having a great ability to multitask under pressure and being able to meet customers' demands Hostess

International Airport - Nashville, TN

2008 to 2012

• Serving customers

• Great customers service

• Multitasking and handling money

Customer Service Associate

Verizon Wireless Call Center - Murfreesboro, TN

April 2006 to June 2008

• Expedited completion of customer orders and resolved customer complaints

• Support sales reps in opening new account and upgrading existing service.

• Received letter of commendation for improving customer retention by 20% over the previous year

• Mentored new customer service associates

Customer Service Representative

TJ MAXX - Nashville, TN

September 2006 to September 2006

• Directed the activities of the Customer Service Associates to ensure customer satisfaction and company profitability

• Helping customers, providing great customer service

• Recruited, trained, and supervised all sales associates

• Handling money on a daily basis, and being able to multitask.

• Managed sales accounts

Education

Associate in English

Middle Tennessee State University - Murfreesboro, TN August 2019 to Present

High school or equivalent

Magavock High School Nashville TN

Skills

• Customer service (6 years)

• Excel (Less than 1 year)

• Microsoft office (Less than 1 year)

• Receptionist (3 years)

• Retail sales (3 years)

• Scheduling (3 years)

• Billing (2 years)

• Filing (Less than 1 year)

• Customer Service Skills (6 years)

• Microsoft (8 years)

• Microsoft Word (8 years)

• Organizational Skills (10+ years)

• Clerical (4 years)

• Inventory (Less than 1 year)

• Outlook (Less than 1 year)

• Data Entry (Less than 1 year)

• Management (2 years)

• Sales Support

• Telemarketing

• English

• Personal Assistant Experience

Certifications and Licenses

Driver's License

Assessments

Call Center Customer Service — Completed

May 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed

Sales Skills: Influence & Negotiation — Familiar

May 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar

Sales: Influence & Negotiation — Completed

September 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Customer Focus & Orientation — Familiar

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate