BreiAnn Church

*** ******* *** ******* ** ***** 269-***-**** adu7ro@r.postjobfree.com

Objective

Dependable Registered Medical Assistant with 10+ years of management and customer service experience. Known for dedication to customer service, patient care, and multitasking with the ability delegate and prioritize ensuring deadlines are met. I hope to obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization.

Education

REGISTERED MEDICAL ASSISTANT, 2009, KALAMAZOO VALLEY COMM. COLLEGE / EVEREST INSTITUTE.

·Nursing

·Medical Assistant/ Business Management

Experience

REGISTERED MEDICAL ASSISTANT/ COVID COORDINATOR WELLNOW URGENT CARE FORMERLY HOMETOWN URGENT CARE 2020-PRESENT

·Call all patient results for COVID 19 testing with their results, Advise and give quarantine instructions to COVID Positive patients, swab for COVID testing, fill in for Medical Assistants and Patient Care Technicians as needed, email COVID results and documentation to patients and their employers, scan in records to patient charts.

LEAD MEDICAL ASSISTANT FAMILY HEALTH CENTER 2019-2020

·Ensure all federal and state laws and guidelines are followed (e.g., OSHA, CLIA, HIPAA), maintain current credentialing for clinical staff, adhere to all 3rd party insurance company guidelines (including Medicare), ensure that medical records are properly documented, stored and released. Respond to routine health inquiries, direct complicated inquiries to the provider. Identify HEDIS and UDS measures that need to be met. Perform the measure per Medical Assistant Standard Work or prepare the patient for the provider to perform the measure, serve as a liaison between medical assistants and management, maintain pods (2 pods per lead which includes 8 –12 medical assistants and 8-10 providers.) Assist in reviewing schedules for/with providers for hospital follow-ups, HEDIS measures and advanced appts. Serve on special teams as advised by managers, and attend required in-services and monthly departmental meetings. Also responsible for assigning MA’s duties daily along with giving each MA a lunch break. Manage equipment & facilities maintenance & repair.

LEAD MEDICAL ASSISTANT HOMETOWN URGENT CARE 2017-2019

·McKesson order, inventory, scheduling, assigning duties, monthly qc, training, x-ray, rooming patients, basic vitals, triage patients, calling in medications, prior authorizations and referrals, federal and non-federal drug screens and breath alcohol testing. Along with front desk duties including insurance verification, registration and answering a mutli-line phone system.

SERVER MANAGER MICHELLE’S 2014-2017

·Basic customer service, maintain schedules and train employees, maintain daily cash drawer, make bank deposits, order supplies to maintain inventory, discipline employees as need, maintain food safety.

MEDICAL ASSISTANT BRONSON INTERNAL MEDICINE ASSOCIATES 2010-2014

·Serve as a key member of a healthcare team for a busy multi-provider Primary Care Physicians' office. Ensuring customer service to patients and assisting the providers in daily routines. Effectively manage the daily activities to enable smooth and timely flow of the office. Duties include but not limited to calling patients with results, writing work notes, calling in medications, triage and prescription line, EKG's, injections, assist in sterile and non-sterile procedures, schedule, authorize, and ordering of labs and imaging including proper diagnosis association. Take patient medical and surgical history, start provider office note, order and give injections as needed with provider cosigner. Enter data into patient medical records. Order proper POCT testing and complete testing and send for culture as needed. Follow HIPAA and Joint Commission regulations to ensure privacy and safety of patients and staff.

MEDICAL ASSISTANT/FRONT OFFICE ASSISTANT SOUTHERN MI PAIN CONSULTANTS 2010-2011

·Served key role as administrative assistant/medical assistant in busy multi-provider specialty clinic, expected to maintain proper flow of daily office activities. Duties include but not limited to multi-line phone systems, explaining procedures to patients, scheduling patient appointments, assisting doctor during procedures, maintain patient confidentiality. Maintain prescriptions for controlled substances providing proper documentation of the distribution of medication as needed. Start IV for sedation patients, monitor patients in recovery after injections and procedures while coming out of sedation. Billing, coding, referrals, maintaining cash drawer for patients and maintaining cash log and deposit slips along with batching credit card system.

MANAGER/ PAYROLL FRIENDS CAFÉ 2003-2009

·Served as Manager of busy breakfast cafe while also doing scheduling and payroll. Daily duties include managing cash drawer, ensure business is properly staffed, and employees are doing their assigned jobs. Assign employees to daily job duties, customer service, deposits, bookkeeping. Ensure customers are happy with their experience. Open and close the business to ensure properly done. Maintain inventory and order supplies weekly to ensure properly stocked. Conduct interviews and discipline employees as necessary.

Skills & Abilities

SKILLS

·EMR experience including EPIC and Docutap

·CPR and BLS

·HIPPA

·IV’s, Casting, and Splinting

·XRAY

·Knowledge of HEIDIS Measures, OSHA, CLIA guidelines

·Ability to multitask while achieving deadlines

LEADERSHIP

·Works well with all team members and plays a key role in day-to-day operations of clinics. Serves as a liaison between clinical staff, providers and management.

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