Data Entry, Customer Service, Sales
Resume:
Camden, SC *****
Phone: 803-***-****
Angela Pool E-mail: **************@*****.***
Professional Summary Perceptive Customer Service Manager who cultivates positive customer relationships through clear and precise communication. Organized, independent leader with strong time management skills. Excellent ability to juggle multiple tasks while working under pressure.
Professional experience 11/2016 – Present Lowe’s Home Improvement Camden, SC / Murphy, TX Appliance Sales Specialist
Serve as the store expert in appliances by providing detailed product information to both customers and peers
Promoting and recommending products, plans, or installation services to match customers needs
Informing customers of pricing, options or status on pending orders
Generate leads, conduct sales activities and build relationships with customers
Keep inventory stocked and correctly displayed
Coordinate successful completion of projects and orders
Perform order management duties including entering new orders, reaching out to vendors on special orders, tracking and fulfilling orders and resolving issues 02/2003 – 02/2016 Columbia Appliance & Service Columbia, South Carolina Service Coordinator / Sales Specialist
Provide excellent customer service in appliance sales and service coordinating
Accounts receivable / accounts payable
Data entry of sales and service
Appliance warranty claims input
Debt collections
Email correspondence and responses
Provide exceptional customer service by responding to inquiries and requests
Strong leader of customer support staff
09/2011 - 04/2012 Credit Central Camden, South Carolina Assistant Manager
Collections on 30 / 60 / 90 day delinquent accounts
Field call on bad debt accounts
Reach out to customers requesting to speak with a manager
Input and follow up on loan applications
Business Skills
Customer service focused, accounts payable, accounts receivable, invoice and payment transaction management, organized, detail oriented, dependable, self-starter, strong interpersonal and communications skills, multitasker, problem solving skills and skilled in management
Technical Skills
Windows Operating Systems, Internet research proficiency, Microsoft Office including Word, Excel, and Outlook, data entry
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