Service Representative Customer Support

DAINESE WILHITE

adu7jn@r.postjobfree.com +1-323-***-**** Las Vegas, NV 89147

Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Skills

Customer Service

problem Solving

General Office machines

Cash Application

Merchandising

Filing

Staff Management

Cash Handling, Credit Processing

Typing, 10-key

Payroll

Bank reconciliation

Answer Multi-line Phone

Sales And Marketing

Effective written and Verbal Communication

Microsoft Office

Organizational Skills

Accounts Payable

Communication skills

Office Experience

Administrative Experience

Active listening

Time Management

Dispatching

Logistics

Management

Leadership

Negotiation.

Leadership and People Development

Relationship and Team Building

Judgement and Decision Making

Complex Problem Solving

Financial Management

Employee Motivation and Performance

Balanced Work Ethic

Experience

SHINE OF THE TIMES, LLC Los Angeles, CA

Chief Administrative Officer / Dispatch

10/2021 - 12/2022

Supervised the daily operations of Shine of The Times and saw to it that it performed to its highest potential.

Develop and Implement Policy and Procedure

Onboard new Employees

Responsible for researching, negotiating, and booking Loads for each driver.

Clearly communicate scheduled work assignments to our drivers and track each route to ensure drivers are on time.

Answer customer questions regarding the status of their deliveries in an accurate and timely manner

Upheld quality control policies and procedures to increase customer satisfaction.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Used proven techniques to de-escalate angry customers during telephone interactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business.

THE BEASLEY GROUP,LLC Long Beach, CA

Chief Administrator / Dispatch

08/2020 - 11/2021

Supervised the daily operations of The Beasley Group and saw to it that it performed to its highest potential.

Develop and Implement Policy and Procedure

Onboard new Employees

Responsible for researching, negotiating, and booking Loads for each driver.

Clearly communicate scheduled work assignments to our drivers and track each route to ensure drivers are on time.

Answer customer questions regarding the status of their deliveries in an accurate and timely manner

Upheld quality control policies and procedures to increase customer satisfaction.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Used proven techniques to de-escalate angry customers during telephone interactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business.

Cosmetologist Los Angeles, CA

Cosmetologist

06/2005 - 04/2021

Determine client needs based on profession and desire.

Design, style and care of hair, skin, and nails,

Create a relaxing and comfortable environment, Design color formulation, Consult with client prior to any and all chemical services, protect the integrity of the hair, Provide an excellent customer experience,

Practice client safety and protection at all times, disinfect and sanitize all work areas, tools and instruments and Recommend at home care instructions.

Assessed client features and preferences to advise personalized makeup and hair styling techniques.

Bleached, dyed, or tinted hair using applicator or brush.

Kept workstations clean and sanitized scissors, combs, and other styling tools.

Backed up reception desk by answering phones, scheduling appointments and processing payments.

Responded to customer inquiries by phone, email and in person.

Operated cash registers to receive payments from patrons.

Assisted with basic bookkeeping, filing, and maintaining clients' records.

Scheduled client appointments.

Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.

Used curlers, rollers and curling irons to press and curly hair.

Shaped eyebrows and removed facial hair using depilatory cream, tweezers, or wax.

Kept notes listing preferences and services provided to clients for quick reference.

Wyndham Destinations Las Vegas, NV

Sales Representative

06/2019 - 03/2020

Presentation of products to qualified potential new owners or guests.

Build relationships with guests in a short period of time by listening and asking questions to establish trust.

Generate exceptional sales through initializing transactions and utilizing proper closing techniques and follow-up with new owners to ensure customer satisfaction.

Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Listened to customer needs to identify and recommend the best products.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Identified customer needs by asking questions and advising on best solutions.

Adhered to company initiatives and achieved established goals.

Greeted and assisted customers to foster positive experiences.

Produced sales documents, finalized deals, and filed records.

Developed key customer relationships to increase sales.

Contacted new and existing customers to outline benefits of products.

Answered product questions with up-to-date knowledge of sales and promotions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Upheld quality control policies and procedures to increase customer satisfaction.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Led team engagement to assist cross-functional departments and achieve goals.

Set up and activated customer accounts.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Daidream365 Los Angeles, CA

Travel Agent

07/2016 - 06/2019

Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.

Provided clients with brochures, guides, and maps to assist with trip preparation.

Researched hotels and airfare options to best meet client needs and expectations.

Explained benefits of purchasing travel insurance with clients.

Leveraged travel booking system to process travel requests, update client information and print final documents.

Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.

Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.

Helped clients purchase flight tickets, arrange car rentals, and locate other forms of transportation.

Participated in travel seminars and remained up to date on market trends.

Asked open-ended questions to best understand client needs and determine best travel offerings.

Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.

Utilized promotional materials and discounts to sell trip packages to clients.

Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.

Communicated security issues and protocols to clients traveling to unstable countries or locations.

Created travel itineraries and made adjustments to meet client specifications.

Handled travel arrangements for groups, couples, executives, and special needs clients.

Responded immediately to clients' questions, issues and complaints and found effective solutions when required.

Followed up with clients to notify of specials and offer assistance with future travel plans.

Ascension Church Los Angeles, CA

Accounting Clerk

06/2005 - 05/2019

Posting financial transactions using appropriate computer software

Receiving and recording vouchers, cash and checks

Entering debits and credits into software applications and databases accurately

Producing a variety of reports including income statements and balance sheets

Checking for accuracy in reports, figures and postings

Reconciling and reporting any discrepancies found in the records

Processed both outgoing and incoming payments and invoices.

Prepared monthly and year-end closing statements, financial documents and invoices.

Kept records current and accurate with skilled reconciliations and variance resolutions.

Freeway Insurance Long Beach, CA

Agent

09/2015 - 11/2016

Deliver excellent customer service and resolve customer issues, Book appointments, perform opening and closing procedures for each sale.

Establish a strong client-based relationship to meet and exceed sales goals, make outbound calls, underwrite policies, Bind policy, Manage customer profiles, Follow Up with Customers regarding, payments, renewals and reinstatements.

JCPenney Torrance, CA

Cosmetologist

12/2013 - 09/2015

Determine client needs based on profession and desire.

Design, style and care of hair, skin, and nails,

Create a relaxing and comfortable environment, Design color formulation, consult with client prior to any and all chemical services, protect the integrity of the hair, Provide an excellent customer experience,

Practice client safety and protection at all times, disinfect and sanitize all work areas, tools and instruments and recommend at home care instructions.

Pacific Beauty College Los Angeles, CA

Administrative Assistant

01/2013 - 07/2013

Keep accurate records of all staff member and students attending the school, prepare important documents need in and out of the classroom, Interview and enroll new students, keep accurate records of all tuition payments, Assist students in finding or getting governmental assistance, Facilitated orientation for all new students, Managed the directors appoint schedule

Research and relay updated policy and procedure from the State Board of California

Counseled students on how to stay on track throughout their program and assisted them with filing their paperwork to get their license.

Education and Training

Pacific Beauty College Los Angeles, CA

Certificate in Cosmetology

Belford High School Los Angeles, CA

FIDM Los Angeles, CA

Some College (No Degree) in Interior Design

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