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Customer Service Delivery

Location:
Mumbai, Maharashtra, India
Posted:
February 08, 2023

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Resume:

Asif Khan

Email: adu7j3@r.postjobfree.com

Phone: +919*********

CAREER OBJECTIVE

“To Excel in all I do” is my ambition and hard work is the tool to achieve it, my objective is to contribute my sincere effort for growth of organization through which I can seek a career responsibility with potential of growth

PROFILE SUMMARY

Currently associated with Atos India Pvt. Ltd. as a Project Management Officer Resourceful at maintaining excellent relation with clients and providing value added customer service, ensuring quality and service norms. Acting as an escalation gate to resolve critical issues of team members. Proven ability of achieving service delivery/project targets and presenting reports to senior management and clients in an easy to understand manner. Motivating team members and driving admirable performance from them.

CORPORATE EXPERIENCE

Escorting projects end to end and implementing policies and procedures under guidance of project manager. Overview and scrutiny of all delivery activity for better continuity and maintenance of standards, handling portfolio management, for the organization to increase skills development. Professional Projects:

Presently handle Brother Business & attending all types of clients Patel Enterprises from December 2021 to till date.

Worked with a Atos India Pvt. Ltd. as a PMO (Project Management Officer) Designation : Asst Manager

Role : Sr. PMO Analyst

Duration : Jan 2016 to August 2021

JOB DESCRIPTION:

OPERATIONAL ACTIVITIES-

Monthly client invoicing for entire account

Project Code Creation

Resource Allocations & De-allocations as per Project requirement

Responsible for DARTs compliance for offshore and onsite employees

Timesheet booking

Responsible to update various reports, portals, details in system

Raise confirmation to bill the client

Responsible for coordination with Finance

Worked on monthly budget report. (SRN/GRN/Dart)

Following with different operational teams

Managing & Reporting Daily Trackers

Invoicing

Maintain Invoice Tracker

Preparing the Time & Expense reports for the customer.

Coordination with Finance team in invoice generation.

Dispatch invoice for the client

Previous Experience

Magna Infotech Pvt. Ltd. (Deputed at Atos India Pvt. Ltd.) Designation - PMO and Sales Co-Ordinator

Date of joining - Apr 2012 Till Jan 2016

Maintaining CRM reports

Co-ordinating Sales Activities with the Sales Team

Aligning with end customers for payment follow up

Co-ordinating with all internal teams for Order/Sales related documentations

Updating and generating reports for the sales community of India, ME and Africa

Managing NCRM for Sales function of MS for IMEA

Andromeda Marketing Pvt. Ltd.

Designation - Quality Analyst

Date of joining - Dec 2010 to Mar 2012

ROLES AND RESPONSIBILITIES:

Worked as a Quality Analyst for Vendor TATA AIG & GTPL Job Description:

Monitoring of calls and providing feedback to agents.

Prepare and update the report with Pass/Fail comments.

Training new joiners for the “GTL process” product of group term life insurance – MetLife Underwritten.

Andromeda Marketing Pvt. Ltd.

Designation – Verifier & Telemarketing Executive

Date of joining - Aug 2006 to Nov 2010

ROLES AND RESPONSIBILITIES:

1) Worked as a Verifier for CITI Bank Credit Card since September 2008 till November 2009. Job Description:

Monitoring maximum agent calls to maintain accuracy score.

Provide feedback, guidance & tips for effective and quality call.

Preparing Reports and Daily MIS.

2) Worked as a Tele Marketing Executive for CITI Bank Credit Card since August 2006 till September 2008.

Job Description:

Out Bound Sales Process.

OTHER SKILLS AND ACHIEVEMENTS

Awarded with Appreciation Award for achieving maximum sale targets of 125 Cards for Citibank in a month.

Rewarded with Exceeding Most Rating and Promoted as Verifier in Sep 2008 for Andromeda. Core Competencies:

Previous work experience as A PMO Analyst in established IT Project Office.

Critical thinking skills and ability to work under pressure.

Strong time management and organizational skills.

Multi-tasking skills and ability to meet deadlines.

Ability to work independently and as a team member.

Organized approach to solve problem with good decision- making skills. Awards:

Received 2 Ramp Awards from Vice President for having performed my work to their expectation. Education Qualification: -

Title of the Degree College/University Year of Passing B-Com UP Board 2005

H.S.C Mumbai University 2002

S.S.C Maharashtra Board 2000

PERSONAL DETAILS

Areas of interests

Playing cricket, Dance and Music

Date of Birth : 28th April 1983

Marital Status : Married

Gender : Male

Blood Group : O +ve

Nationality : Indian

Permanent Address : Room no. 4, Sukur Chawl, Muranjan Wadi, Saki Vihar road, Opp. Tunga Village,

Behind Ruchi Hotel

Mumbai - 400072

Mobile no : 993*******

Languages Know : English, Hindi and Marathi



Contact this candidate