Data Entry Customer Service
Resume:
Dana Tuttle
Archdale, NC *****
*******************@*****.***
Customer-focused and detail-orientated individual with excellent written and verbal communication skills seeks administrative position to utilize my administrative experience. Excellent typing skills (55+ wpm), Microsoft office skills, and strong organizational skills to deliver outstanding administrative support.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service
Walmart - Archdale, NC
September 2021 to February 2022
Customer service and front end services. Responsible for taking payments for utility bills such as Duke Power and water bills, also house rental payments, automobile payments,processing returns, lottery payouts, Western Union, and cashing payroll checks. In Home Caregiver/mother
In home caregiver for mother - Archdale, NC
April 2013 to February 2022
Responsible for cooking meals, laundry, helping with showers, and making sure she gets to all of her doctors appointments.
Cashier/Cook
Moosetracks/The Shack - Archdale, NC
March 2020 to January 2021
Responsible for taking people's orders, answering the phone, and being a grill cook. Customer Service Associate/Assistant Deptarment Manager Lowe's Home Improvement - High Point, NC
February 2006 to August 2012
Responsible for daily deposits of up to $300,000, customer service, refunds and returns, Inventory management and control and scheduling for employees. Office Manager
US Movers - Trinity, NC
June 2002 to May 2005
Responsible for routing trips to New York, Michigan, Ohio, New Jersey, dispatching, data entry, answering multi-line phone, A/P, A/R, and payroll.
Front Desk Receptionist
Guil Rand Veterinary Hospital - High Point, NC
April 1999 to July 2001
Responsible for answering incoming calls, schedule appointments, data entry, accounts receivables, keeping work area clean, and working in any other area that was needed. Education
3 years college in Office Administration, Medical Office Administration Guilford Technical Community College - Jamestown, NC September 2017 to August 2021
Skills
• Customer service (10+ years)
• Microsoft Office (10+ years)
• Data entry (10+ years)
• Cash Handling (10+ years)
• POS (10+ years)
• Administrative Experience (10+ years)
• Microsoft Excel (4 years)
• Inventory Control (6 years)
• Time Management (10+ years)
• Communication skills (10+ years)
• Customer support (10+ years)
• Medical Terminology (5 years)
• Accounts Receivable (5 years)
• Accounts Payable (5 years)
• Payroll
• QuickBooks (2 years)
• Retail sales
• Medical Scheduling
• Phone etiquette
Certifications and Licenses
Medical Terminology 1 &2
September 2015 to Present
Assessments
Customer focus & orientation — Expert
February 2022
Responding to customer situations with sensitivity Full results: Expert
Work style: Reliability — Expert
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Working with MS Word documents — Proficient
February 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Protecting patient privacy — Proficient
February 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer focus & orientation — Expert
February 2022
Responding to customer situations with sensitivity Full results: Expert
Filing & organization — Familiar
May 2022
Arranging and managing information or materials using a set of rules Full results: Familiar
Workplace safety — Proficient
May 2022
Using safe practices at work
Full results: Proficient
Customer focus & orientation — Expert
February 2022
Responding to customer situations with sensitivity Full results: Expert
Medical billing — Proficient
February 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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