R. Rayne Clark

*** ** ******* **. *** ***, Lee’s Summit, MO 64081

adu7g6@r.postjobfree.com

816-***-**** – 816-***-****

SUMMARY

Experienced 3x certified Salesforce Administrator with 1.5 years in the ecosystem. Professional and advocacy experience including systems administration and implementation, end user training, program coordination, management and mentorship, nonprofit leadership, copy editing, and customer care.

Designed and managed large automation projects, increasing department productivity by over 300%.

Improved certification outcomes for nonprofit education program by over 250% while program director.

Management and leadership experience working with a diverse team of direct reports in educational and technical environments and nonprofit board positions.

Increased the accessibility of a work environment by adjusting software and systems to allow for more diverse hiring, leading to a 3x increase in workforce identifying as a person with a disability.

EXPERIENCE

Blind Institute of Technology Denver, CO

January 2022 -Present

BIT Academy Lead & Salesforce Administrator

Provided internal support for BIT's Salesforce org, including supporting and implementing new solutions and improving process automation, increasing efficiency for various departments within the organization by 300%

Performed general Salesforce administration duties, including (but not limited to) user management, security policy, reporting, UI design, automation with Salesforce Flow, data management, and utilization of third-party apps, including DocuSign, Ardira, etc.

Supervised newer Salesforce Administrators, including staff and apprentices on implementation of large-scale projects to improve the Salesforce org.

Lead a data-driven redesign of Salesforce Administrator Certification Prep course, including revision of previously authored materials and a new approach to teaching that increased certification rate by 250%.

Developed multiple new certification prep programs including Salesforce Platform App Builder, Salesforce Developer, Project Management, Digital Accessibility Analyst, and multiple professional development workshops, increasing offerings by 400%.

Administered multiple programs under the umbrella of the BIT Academy, including certification prep courses or bootcamps, and professional development workshops.

Designed and implemented a new data-driven methodology for admission into Academy programs that increased retention by 150%.

September 2021 -January 2022

Salesforce Administrator/Consultant

Administered an Enterprise Edition Salesforce org with duties including (but not limited to) user management, security policy, reporting, UI design, automation with Salesforce Flow, data management, etc.

Spearheaded, designed, and implemented major automation projects to simplify complex tasks and eliminate manual tasks for multiple departments.

Project Lead for Salesforce consulting project implementing a new Enterprise org for a state-level government agency and acting as co-consultant on other client projects.

Provided general systems support for various IT solutions utilized by the organization, including Google Workspace, WordPress, Slack, Calendly, etc.

Implemented new security program and policies across multiple systems, minimizing risk from external and internal sources.

Guided students in Salesforce Administrator Certification Prep course, acting as teaching assistant and student point of contact to provide tutoring, review assignment submissions, and assist with content and questions during classes.

July 2021 -September 2021

Course Material Designer (Contract)

Authored course materials for the BIT Academy Salesforce Administration Certification Prep program to accompany independent study with Trailhead and instructor-led classes.

Created audio recordings for accessibility of written course material for certification prep students.

Northwest Natural Resource Group (NNRG) Seattle, WA

August 2021 - January 2022

Salesforce Consultant/Trainer

Implemented new functionality and customization for NNRG's Salesforce Org based on needs established during discovery, including data model upgrades with advanced formulas and validations and user interface customization.

Provided documentation and training for organization users for the purpose of independent customization without the need to bring in an outside consultant and increased user adoption by 150%.

SKILLS

Salesforce Lightning Implementation and Administration, including automation with Flow, reports and dashboards, data modeling, security policy design and maintenance, data management, formulas and validations, user management

Windows OS, Microsoft Office, Google Workspace

CertificationsCERTIFICATIONS

2021 Salesforce Certified Administrator

2022 Salesforce Certified Platform App Builder

2022 Salesforce Certified Associate

Professional ReferencesPROFESSIONAL REFERENCES

Cala Campfield, Technical Writer, Salesforce

Seth Zuckerman, Executive Director, Northwest Natural Resource Group

Ertay Shashko, Salesforce Consultant, Blind Institute of Technologyy

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