Megan Roden

Post Office Box ***, Scottsboro, Alabama 35768

256-***-**** or 256-***-**** adu7f3@r.postjobfree.com

Summary

Skilled office assistant with over ten years of experience. Dedicated employee with expertise in different industry offices, including banking, medical, manufacturing, and municipal operations. Proficient with multiple software programs, including Microsoft Office applications, Adobe Photoshop, QuickBooks, and industry-specific software. Earned IC3 Digital Literacy Certification in 2018.

Work Experience

Office Assistant/Quality Assurance/ISO Manager

Lee Industries, Huntsville, Alabama June 2020 – Present

Supervised and guided inspectors, technicians, and other staff

Developed procedures and monitored operations for quality assurance that met ISO 9001:2015 requirements

Appraised customers’ needs and ensured customer satisfaction

Collected and analyzed quality assurance data

Communicated with external quality assurance officers

Provided maintenance of the ISO quality system and associated document control functions

Ensured latest document revision is kept up to date, and obsolete documents are archived

Performed essential office and clerical responsibilities including computer applications, multi-system phone line and customer service

Administrative Assistant

Kids First Pediatrics, Scottsboro, Alabama January 2020 – June 2020

Provided support and assistance to the office manager

Maintained office supplies inventory and coordinated maintenance of office equipment

Maintained vendor relationships, including communications as necessary

Reviewed invoices, created checks for payment and prepared daily bank deposits

Assisted Office Manager and other required staff with reviewing and updating policy manuals

Maintained employee training schedule

Managed the tracking system for new patients and transferring patients

Assisted office manager with the monthly newsletter

Answered phones, data entry, scanning, copying, faxing, updating patient information upon each patient visit

Screened patients, scheduled patient appointments and contacted patients for reminders and follow-up appointments

Verified method of payment for service and collected data and payment

Processed mail daily, took appropriate action and distributed as necessary

Office Assistant

Goose Pond Colony, Scottsboro, Alabama July 2013 – September 2019

Managed daily operations of Scottsboro City office

Answered multi-line phone

Reserved facilities including cottages, tiny cabins, lodge rooms, pavilion, clubhouse, and amphitheater

Made daily cleaning sheets for the cottages, tiny cabins, and lodge rooms

Prepared correspondence for potential customers

Sorted incoming mail for all departments and individuals

Handled daily cottages, tiny cabins, and lodge rooms check-ins and check-outs

Managed cash and credit card deposits for rental facilities

Assisted with purchase orders, monthly billing, and financial reporting

Resolved maintenance issues

Processed salary and bi-weekly payroll

Senior Teller/Associate Manager

Regions Bank, Scottsboro, Alabama October 2004 – May 2010

BBVA Compass, Scottsboro, Alabama January 2012 – July 2012

Handled essential operational (balance and count currency coin) and customer transactions (accept deposits, cash withdrawals, and accept loan and charge card payments) promptly and courteously and in accordance with established policies and procedures

Balanced daily

Made referrals to the branch’s direct sales staff based on general knowledge of products and services

Education

Northeast Alabama Community College-Rainsville, Alabama

Associate in Science-Business (May 2020)

Associate in Applied Science (August 2013)

Short-term Certificate (August 2013)

Overall Grade Point Average 4.0

Summa Cum Laude Honors Graduate

President’s List

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