Entry Clerk Sales Associate
Resume:
Natasha Blackwell
Columbia, MS *****
**********@************.*******.***
To Obtain a position with your company with my expertise. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (CSR)
MAXIMUS FEDERAL SERVICE - Hattiesburg, MS
November 2021 to Present
• Provided assistance to clients
• Answered phone and assisted consumers and with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
•
Lead Key Holder/Sales Associate
Dollar General - Foxworth, MS
January 2021 to November 2021
• Hold keys to open and close store
• Check customers out at register
• On duty manager on shifts
• Receive merchandise as it comes in with vendors or on company trucks
• Put merchandise up in a timely manner in the correct location of the stores planogram
• As manager on duty I am the only employee that can go into the safe for any reason, to get change for registers, to put the daily deposit in
• Fix tills (1st bank) for employees when they start there shifts
• Count down tills at end of shifts
• Count and record the amount in the Change Fund at closing
• Do the daily deposit and record it on system at closing
• Do daily reports at end of shifts
• Customer Service is Absolutely key
• Handle returns and exchanges
Cook/Prep
R House - Columbia, MS
March 2021 to June 2021
• Set prep station
• Prepared meals in accordance with customer dietary requests
• Managed kitchen
• Washed, peeled and prepared ingredients for a commercial kitchen
• Cleaned kitchen, swept, mopped, sanitize countertops that are use to prepare and cook meals Dispatcher/Supervisor
Hall Hill River Trucking, LLC - Pollock, LA
August 2020 to January 2021
• Main dispatcher for one Hot Shot all over the United States
• Schedule loads for outbound and inbound miles
• Negotiate rates per load
• Handle any problems that may occur with a load.
Dispatcher/Customer Service
Southern Tire Mart Call Center - Columbia, MS
March 2020 to August 2020
• Set up emergency breakdown orders for all driver's commercial or passenger all over the United States; Verify all information from driver's and also checked STM and Outside Vendors inventory for the tires, wheels, and etc.;
• Created work orders for breakdown with the company's account number, driver's location, verify tire sizes and tread design to replace; Dispatch STM technicians or outside vendors technicians to breakdown location.
• Checked on all work orders from start to completion to oversee that the technicians were inside the ETA that was given to customer.
• Completed all work orders with the correct information on what the technicians did on each call; verify that the driver was up and running.
• Called the customer to give them the roll-time information on completion of each work order.
• Worked in the inbound call center
• Collected and documented orders
• Responded to inquiries and issues
• Resolved customer issues
Dispatcher
Hodum Trucking Inc - Mendenhall, MS
July 2018 to February 2020
• Dispatch all inbound loads for a flatbed trucking company with up to 26 driver's.
• Established a great working relationship with Customers/Vendors
• Was over getting permits for oversized loads per each state.
• Completed IFTA for every tractor each quarter.
• Accounts payable/receivable
• Found inbound loads for driver’s using Truck Stop Program Data Entry Clerk
Zodiac Aerospace/ Elwood Staffing - Columbia, MS
August 2017 to June 2018
• Entered all labor hours, regular and overtime, for all employees on a daily basis.
• Answered all inbound calls into the main office.
• Assist with the Company Controller with weekly, monthly, and quarterly reports.
• Maintain all office duties as needed.
Sales Associate
Goody's - Columbia, MS
April 2017 to November 2017
• Maintain a professional relationship with customers and employees.
• Maintain my area by keeping it nice and organized and color coordinated and sizes.
• Unloading of weekly truck and put out all the inventory into the correct area.
• Provided customers with answers and helping them check out in a fast and friendly pace. Cook/Cashier
Bay Creek Grocery - Lumberton, MS
November 2016 to March 2017
• Prepared meals in accordance with customer dietary requests
• Managed kitchen
• Washed, peeled and prepared ingredients for a commercial kitchen
• Ensured cooked food was correct temperature according to compliance guidelines
• Prepared beverages orders
• Set prep station
Sales Associate
Belk - Hattiesburg, MS
November 2008 to May 2010
• Supervised floor sales
• Identified sales opportunities and acted on leads
• Made outbound calls to prospective customers
• Stocked items and inventory
• Provided outstanding customer service
• Managed customer escalations
• Served as team lead
• Answered customer questions
• Assisted customers with locating items
• Maximized sales transactions
• Handled returns and exchanges
• Restocked shelves
• Kept store clean
Dispatcher
Powell Trucking - Columbia, MS
August 2006 to August 2007
Medical Technician Assistant
Forrest General Hospital - Hattiesburg, MS
October 2005 to July 2006
• Dispatched outbound loads
• Organize boom truck drivers to deliver poles off at different locations
• Handled all driver’s paperwork and sent them to the correct department ms Administrative Assistant
PAM Transport/ Allen Freight Services - Columbia, MS February 1995 to February 2004
• Dispatched up to 75 drivers
• Scheduled drops for each driver on every outbound load, Dispatched inbound loads for driver’s
• Over payroll for terminal
• Over Accounts Payable/Accounts Receivable for terminal
• Over all the Petty Cash for terminal
• General office administration including faxing, scheduling, filing and placing orders
• Supervised office management
• Provided administrative support for Driver’s and Shop Personnel
• Answered multiple phone lines
• Coordinated meetings for The manager and Vice President and President of the Company when they were at terminal
• Maintained a contact list for Vendors
• Managed records for location and office
• Maintained office supply inventory
• Provided excellent customer service
• Utilized Microsoft Word, Excel
Education
High school diploma
Jay High School - Jay, FL
August 1990 to May 1993
Skills
• Logistics
• Freight Experience
• Microsoft Outlook
• QuickBooks
• Microsoft Office
• Flatbed
• Tractor-Trailer
• Supervising Experience (10+ years)
• Retail sales
• Inside Sales
• Load & Unload
• Customer Service (10+ years)
• Problem Resolution (10+ years)
• Supervising Experience (9 years)
• Microsoft Excel
• Data entry
• Meal Preparation
• Accounts Payable (7 years)
• Accounts Receivable
• Payroll (9 years)
• QuickBooks (3 years)
• Orientation (9 years)
• Schedule Appointments
• Interviewing
• Office Experience (10+ years)
• Organizational Skills
• Organizational Skills
• Typing
• Time Management
• Outside Sales
• Cold Calling
• Merchandising
• Office Management
• Kitchen Experience
• Negotiation
• Management
• Purchasing
• Windows Assessments Customer Service -- Highly Proficient November 2020 Identifying and resolving common customer issues Full results: Highly Proficient Verbal Communication -- Highly Proficient November 2020 Speaking clearly, correctly, and concisely Full results: Highly Proficient Inside Sales -- Proficient November 2020 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Microsoft Powerpoint
• iOS
• Adobe Acrobat
• Customer support
• CRM software
• Pivot tables
• Medical office experience
• Medical scheduling
• Office experience
• Customer service
• English
• Phone etiquette
• Clerical experience
• Planograms
• General ledger accounting
• Retail management
• Pricing
• Human resources
• Multi-line phone systems
• Account reconciliation
• Bookkeeping
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