SHEILA WAUHOB
B U S I N E S S A D M I N I S T R A T O R
C O N T A C T
E D U C A T I O N
SOUTHWESTERN OKLAHOMA
STATE UNIVERSITY
ASSOCIATE IN BUSINESS
ADMINISTRATION
SEWARD COUNTY
COMMUNITY COLLEGE
1985 - 1987
E X P E R T I S E
Business operations
Marketing strategies
Copywriting
Financial management
Tax prep
Bookkeeping
Accounts Payable
Accounts Receivable
Data entry
Team leadership
Human resources
Employee training
Scheduling
Payroll
Training Skillset
T E C H N I C A L S K I L L S
Microsoft Office: Word, Excel,
PowerPoint, Outlook
Accounting software:
QuickBooks
C E R T I F I C A T E S
CPR Certification
First Aid Certification
P R O F E S S I O N A L S U M M A R Y
Responsible, trustworthy, and service-oriented personal assistant with a professional background in office administration. Looking to utilize my business experience with experience in client relations, interpersonal communication, and team leadership.
E M P L O Y M E N T H I S T O R Y
CSAA– COVID 19 CONTRACT TRACER & PERONAL LINES INSURANCE AGENT JUNE 2021 – PRESENT
COMMUNITY SERVICE SPECIALIST REMOTE CONTACT TRACER. PERFORM CONTACT TRACING DUTIES FOR INDIVIDUALS WITH COVID- 19. ASSIST NEW CTS, HELP SOLVE PROBLEMS, MAP A RESOLUTION, MENTOR, COMPLETE TASK AND ASSIGNMENTS.
INSURANCE AGENT – HELP SOLVE PROBLEMS BETWEEN INSUREDS AND COMPANY REGARDING BUT NOT LIMITED TO RATES. MEET COMPANY METRIX GUIDELINES AND ADHERE TO THEM. EXCELLENT CUSTOMER SERVICE, MULTI TASKING AND HANDLING QUICK DECISION MAKING. ADMINISTRATION / SALES MANAGER 2019 – Jun 2021
COMPTON LAW FIRM
• Provided administrative support on day-to-day operations of an attorney law office by multi-tasking essential reception and switchboard job functions
• Served as the first point of contact to clients providing courteous customer service, identifying needs, and then directing assistance where appropriate
• Maintained relationships between firm and clients through effective verbal and written communication, coordinating meetings, and sending invoices
• Professionally handled customer concerns by working cross-functionally with other departments to problem-solve situations with workable solutions
• Implemented marketing strategies to drive client acquisition, thus increasing law firm’s monthly revenue
• Organized firm’s finances through effective bookkeeping and generated reports for analysis to make data-driven business decisions PERSONAL CARE ASSISTANT Apr 2017 – Dec 2019
MEMORY HEALTH CARETAKER
• Responsible for providing direct nursing care to patients performing medical duties, such as taking vital signs, obtaining labs, charting, escorting to appointments, and assisting with daily living activities
• Support the personal development of patients by creating a comfortable, safe, and clean environment
• Assist in personal errands and arranging of social activities
• Pay attention to detail when administering medication and dietary restrictions HOTEL GENERAL MANAGER Jun 2007 – Sep 2013
BRICKTOWN HOTEL & CONVENTION CENTER
Oklahoma
adu7ex@r.postjobfree.com