J amie F i t z g e rald T h i g p e n

A d m i n i s t r a t i v e P r o f e s s i o n al

adu7dv@r.postjobfree.com 732-***-****

Working to Provide Exceptional Stakeholder Experiences An innovative trusted client facing manager with the ability to provide seamless communication, outreach and experiences, beginning to end. Maximizing administrative know-how with client facing skills. Works to use technology to streamline data management and staff performance. A trusted team player. Client management Administrative support Client and vendor outreach Staff management Office Management

Problem Solving Client Relationship Building Process Optimization Reporting T E C H N O L O G Y

Office management: Microsoft office suite, Adix, Horizon, Next Gen Social media: Facebook, twitter, Instagram,

E M P L O Y M E N T E X P E R I E N C E

Carolina Vein Specialists – Greensboro, NC Jan 2018 – Present The driving force behind the world’s most meaningful customer experiences. TEAM LEAD, FRONT OFFICE

provides seamless client front desk experience and interaction. Monitors and trains new administrative workers performance, making recommendations to improve efficiencies

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• leads customer experience efforts, laying the foundation for exceptional client experience start to finish

• Front office communications and training, leads training of new reception staff, data collection and analytics, proactively manages all front of house equipment and ordering maintaining positive relationships with vendors and sales representatives

• Streamlined front desk intake experience to increase operations ability; cut time in half between client arrival and intake.

- Project managed new client record input update

• Maximized time and quality of care for all stakeholders.

- Managed appointments, rescheduling, new client intake, waiting list, to ensure a full schedule Southern Hospitality Catering- Greensboro, NC (as needed) June 2015- present CATERING ADMINISTRATOR

Provides administrative support for CEO and Chef

• Coordinates between current and potential clients, catering sites, and vendors

• Works cross functionally to ensure clear communications between all parties

• Drives marketing and repeat client efforts through outreach and exceptional bespoke experiences Guilford County Public Schools– Greensboro, NC Sep 2016 – Jan 2018 Helping our diverse and inclusive community of students soar to greatness Testing Coordinator, Oak Ridge Elementary School

Responsible for coordination and supervising the implementation and administration of all state-mandated and location testing delivered to students at ORES. Ensured test security and reliability.

• Liaised with professional staff by assisting, training and supervising test policies and procedures

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Jamie Thigpen

410-***-**** adu7dv@r.postjobfree.com Page 2

• Instructed teachers and paraprofessionals on updates to testing methods and requirements.

• Coordinated with county and state testing administrators to understand, convey, and implement testing, in accordance with all local, state, an federal mandates.

• Coordinated the specific testing accommodations for students who required them

• Coordinated individual testing for students whose learning was impacted by neuro, social, developmental or physical conditions which may inhibit learning and performance.

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NuBody Solutions – Greensboro, NC 2010 – 2016

Greensboro’s premier, local weight loss and wellness center Assistant Manager

Hired to help accelerate all client facing services and coordinate staff training, customer service, total experience.

• Improved customer experience by providing bespoke services to all clientele.

• Customized patient care plans for clientele

• Coordinated between front of house staff and professional staff for seamless client experiences.

• Grew the customer base and strengthened consumer relationships by building relationships.

• Maximized outreach to consumers through spectacular performance, anticipating needs of clients and staff at all times

A D D I T I O N A L E X P E R I E N C E

Cafeteria Manager – Guilford county Schools – Greensboro, NC (2007-2010)

- Responsible for nutritional needs of over 800 students. Managed staff, staffing, compliance with HAACP regulations. Documentation of production records, ordering inventory, and scheduling. Nuclear Stress Test Technician –Physicians Imaging Center – Shrewsbury, NJ ( 2005-2007)

- Performed technologically advanced testing without fault, maintained PII, records, communicated results with doctors. All patient intake testing and documentation, Scheduling. Clinical Intern – Shore Heart Group – Brick, NJ

- Medical assistant working to learn exceptional client care and technological standards. E D U C A T I O N & C E R T I F I C A T I O N

STAR TECHNICAL INSTITUTE –Medical services, Graduate OCEAN COUNTY COLLEGE, Associate’s degree, Liberal Arts

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