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efren mojica rivera

Management / Customer Service

High-energy Manager, successful in building and motivating dynamic teams, and experienced Bilingual (English & Spanish) business professional. Hard working and energetic manager and top-rated sales associate with more than 20 years leading dynamic sales teams in fast-paced markets. Store Manager with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Core competencies include:

*Customer Service

*Staff Management

*Sales

*Senior Living Services

*Operations Leadership

*Hiring / Training

*Planning

*Organization skills

*Ordering/Purchasing

*Self directed

*Inventory

*Active listening skills

*Communications

*Marketing

*Counseling

*Team Collaboration

Experience

Assistant Sales Manager, Holiday Retirement 2014 to 2018

Manage and supervise daily functions of an all-inclusive senior living community.

Hire, train, and develop top-performing associates/employees to maintain fluid operations.

Ensure that seniors are provided safe, positive, and comfortable retirement lifestyles.

Assume responsibilities for payroll, A/P, A/R, payment collections, and supply orders.

Review and support marketing strategies to enhance the community’s presence.

Address a wide range of resident-related matters and issues on a daily basis.

Unifirst Plant Stock room Manager: 2018 to present.

Manage and supervise daily production and quality process and customers orders.

Provide strong customer services to clients and check the quality of our products.

Hire, train,develop strategies to perform faster and funish our goals for the day.

Communicate with other locations and be a facilitator with their orders and process.

Lead meetings every week reporting production numers and new process and training.

US Army National Guard Field Artillery and Chaplain 2008 to 2013

More than 5 years experience as chaplain.

Experience in managing projects from conception to completion

CNA Insurance Company – Team Leader Office Claims Services, 1988 to 2009

Managed Team responsible for Claims Support for all internal dept

Organized teams to execute administrative support to claimants, agents

Developed and implemented cost reduction initiatives in Claims Support dept

Additional Roles: Burger King assistant manager, Famous Footwear Customer service Mgr., LA Fitness sales instructor,

Auto Trade Customer Service Mgr, Americorps Project Manager,Whole Foods Supervisor

Education

Business Administration Management, 1983—University of Puerto Rico

U. S. Military Intelligence Linguistic Training, 1993

Software / Tools

Windows • Microsoft Word • Excel • Outlook • Kronos

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