KARI TEETER

**** ******** *****, ****** ****, FL 34608-4721 603-***-**** adu7d5@r.postjobfree.com

SUMMARY

Intelligent, self-motivated, results-driven professional, articulate communicator and strong team player with excellent interpersonal and negotiation skills offers over 15 years of customer-focused experience with a positive attitude. I pay strict attention to detail and understand the importance of accuracy and responsiveness. I provide strong PC and internet skills along with excellent organization and work prioritization skills.

PROFESSIONAL EXPERIENCE

Store Associate Racetrac, Brooksville, FL 2021 – present

Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases.

Fostered positive and professional relationships with co-workers and guests.

Provided courteous, frictionless, and elevated experience for guests.

Communicated respectfully and maintained a consistent team-oriented attitude.

Addressed and mitigated guest concerns with a sense of urgency and involved managers as needed.

Pharmacy Technician Amazon, Manchester, NH 2019 – 2020

Enter patients and order information into the pharmacy system.

Provide quality customer service to patients, providers and local pharmacies.

Collect, organize, and evaluate of patient information.

Receive prescriptions sent electronically from doctors’ offices.

Receive written prescription or refill requests and verify that the information is complete and accurate.

Establish and maintain patient profiles, including lists of medications taken by individual patients.

Process new and refill prescriptions.

Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices, where permitted by state law.

Communicate with patients, providers and pharmacies by telephone.

Transfers calls from providers to the pharmacist when necessary.

Perform other tasks assigned while working in a fast-paced environment

Process and submit insurance claims to all our customers.

Analyze and verify all dates of service, billed amounts, and client data for completeness and accuracy.

Research missing and incomplete information resulting in billing errors and denials.

Address insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists.

Customer Care Relationship Manager Barclays, Wilton, ME 2014 – 2019

Received inbound phone calls from customers and serviced their inquiries effectively and efficiently.

Listened actively and established rapport with each customer.

Quickly understood and analyzed customer needs by using active listening skills.

Used a computer software application to properly service customer accounts.

Took ownership of any follow-up work necessary to service customer requests and ensure that nothing slips through the cracks.

Was extremely knowledgeable about Barclays’ products and services.

Adhered to compliance regulations and security policies.

Consistently met performance standards set by department.

Contributed ideas and recommendations for improvements to the department and company.

Exercised judgment in carrying out routine assignments with guidelines.

Received numerous Thank You’s from customers which triggers a staff-wide applause session.

Utilized Centrix – TSYS computer application.

Customer Service Representative Delta Management Assoc., Chelsea, MA 2012 – 2014

Resolved customer complaints via phone, email, mail, or social media.

Used telephones to reach out to customers and verify account information.

Greeted customers warmly and ascertain problem or reason for calling.

Made outbound calls to customers and persuaded them to agree to a monthly payment plan for their student loan.

Used LexisNexis and credit reports to track down delinquent customers in order to contact them and negotiate a monthly payment plan for their student loan.

Customer Service Representative RewardsNOW, Dover, NH 2010 – 2012

Provided information to clients regarding their earned points with their bank rewards program.

Assisted customers in redeeming the points that they earned on their purchases.

Assisted customers with online registration and login questions.

Collaborated with financial institutions, travel agencies, and other RewardsNOW staff to complete specialized rewards redemptions.

Identified, researched, and resolved customer issues using a web-based company interface.

Answered email and telephone inquiries.

Faxed, filed, and teamed up with other departments within RewardsNOW to provide the best customer service and resolve any outstanding matters.

Co-Owner Carlson Home Improvement & Landscaping, Rochester, NH 2004 – 2011

Created a schedule of home improvement and landscaping work requests for employees.

Organized and prepared billing documents. Oversaw billing and made routine collection calls, if necessary.

Received customer calls to gather requirements and preferences for projects and forwarded to appropriate employee.

Maintained complete customer files with past and scheduled work schedules as well as billing information.

Assisted with the completion of landscape estimates and contracts. Verified the accuracy of prices and supply requirements.

EDUCATION

High School Diploma Washington Academy, East Machias, ME

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