Center Representative Billing Specialist

Madelina Bethow

Cell 402-***-****

********.******@*******.***

Professional Summary

I have over 10 years of experience in the Customer Service/Administrative & Finance industry from recruiting /telephone Interviewing as well as managing customer’s finances within their corporation’s business to business or clients.

My passion is meeting new people as well as leaving them with a memorable positive experience. I strive and excel in what I do and learning is definitely a motivation for me to excel. I am bilingual in Arabic and also hope to use it as much as I can to help those who need assistance with translation.

I have a certificate in Computer Information Management and working on a degree in Business Administration Management.

Triage Staff: Billing Specialist September 2022-Preset

Process traveler’s billing/payroll and hours.

Work with recruiter & client manager to confirm any discrepancies in hours or rates.

Reconcile payroll accuracy & billing.

Constant email communications with primary contact at facility.

AXOS Clearing: Dividends Specialist February 2022-August

Process Dividend & Interest payments that are held by clients.

Reconcile and make sure all payments are accurate on the books.

High compliance and finance environment.

Maintain a professional environment as well as communication.

Provide and answer correspondence via email, phone and internal systems in a timely manner as well as extensive research to inquiries needed.

Very high and professional regarding compliance.

Utilize Microsoft Office (Excel, Teams, Access & Word, Adobe Acrobat) to process dividends communication with other team members.

Salesforce to process cases as well as work with Managers & Settlements department to answer questions regarding any questions.

Bank of the West: Operations Coordinator October 2019-February 2022

Process legal paperwork Garnishments, IRS & state Levies, Child Support orders that are sent through the court.

Follow up with attorney’s and state jurisdictions to process the orders.

Answer attorney questions regarding the orders sent.

Process subpoena cases & bankruptcy.

Ensuring all legal documents are in compliance.

The Hartford: Benefits Manager June 2018-July 2019

Listens carefully and ask probing question to understand the needs of customers and teammates.

Speak clearly and concisely to effectively convey information as well as explain complex issues.

Words and actions are consistent, demonstrates company core values and principles.

Guide clients/customers with the understanding of their Leave of Absence, Short Term and Long-Term Disability benefits as well as communicate with their Health Care Provider’s office for updates on their condition and status of returning to work.

TD Ameritrade: Client Services November 2017- April 2018

Process checks & transfer funds via ACH or Wire to clients’ bank accounts

Answer questions regarding Trading

Process IRA Contributions & Distributions.

Answer questions regarding IRA & Minor accounts

Assist with placing a trade and walk clients through the website

Bank of the West: Collections October 2017-November 2017

Reach out to customers outbound/inbound

Process Payments for delinquent customers

Schedule payment arrangements

Add ACH or Wire transfer information

Alorica: Account Manager January 2015-February 2017

I oversee 21 accounts and handle everything from their mobility products within the clients corporation, billing, company report, & presenting reports and answering questions regarding the overall accounts.

Main contact with any issues such as resetting passwords and educating clients through the portals, procedures, process orders and pitch products or upsell.

Take payments and process billing inquiry regarding statements as well as explanation or statements.

Ensure monthly invoice with total due to or from customer, initiate payments to customer as required

Assist in recruitment process & interviews.

Determine Collections Status and remove it if needed based on the guidelines.

Implanted training and special projects as necessary.

First Data Resources: Contact Center Representative/Client Manager March 2014-January 2015

Answer merchant inquiries about rates & fees, the percentage they are paying.

Provide credit card numbers & confirm if transactions went through or not.

Assisted in training and recruitment process as well as onboarding.

Explain the information on their statements & transfer their calls to the correct department.

Advise of account status whether it’s on active status or cancelled.

Cancel accounts & reinstate accounts as long as within the timeframe my department can handle.

Ensuring proper procedures are met to have merchant accounts opened and closed.

Carlson Rezidor Group: Account Manager/Sales May 11, 2012- July 2013

Make reservations and provide information regarding the property in question.

Take customer complaint and assist with hotel any issues that arise.

Shadowed new hires and helped during training.

Work on special projects assigned.

Educational Experience:

Bellevue University – Bachelor’s Degree (Business Administration Management/Accounting) - Graduation: 2023

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