Management Analyst Specialist
Resume:
WILLIE JAMES GLOVER, JR
james.glover****@gmail.com202-380-6275
ACTIVE CLEARANCE: TOP-SECRET
GS-13, 0308
OBJECTIVE
AREAS OF EXPERTISE
Organizational Development
10+ Years of Records Management
10+ Years of Privacy Act Monitor Experience
8+ Years of Freedom of Information Act Monitor
15+ Years Training Management
Policies / Procedures
Leadership
Customer Service
Human Resources
Management
Troubleshooting
Office Administration
Process Enhancement
Oral & Written Communication
Managing People/Resources
Microsoft Office (SharePoint, Outlook, PowerPoint, Word, Excel, Access)
Inspection Evaluation
Report Writing
Educating & Motivating
OPSEC
SIPRNET
NIPRNET
PROFESSIONAL HIGHLIGHTS
Provides management, technical guidance, and training to 1,000+ personnel spread across 11 regional offices and headquarters office in Washington DC. Develops, coordinates, and provides approval of all records management functions. Interprets federal records management guidelines
Certifies document requests for private sector and federal agency employees. Ensures two day turn-around time and 100% on time rating for all requests
Lauded by IG Inspector during Staff Assistance Visits (SAV) 03 and helped the unit attain an Excellent rating during the 2004 Operations Readiness Inspection. Conducted Organizational Inspection Program (OIP).
EMPLOYMENT EXPERIENCE
Headquarters Department of the Army (HQDA) Arlington Va Jul 2021 - Present
Records Administrator and Information Management Analyst 40 hours per week
Served as the Records/Systems Administrator for Head Quarters Department of the Army (HQDA). Managed and provided training to agency employees on the capability of the automated records management system also known as the Army Records Information Management Systems (ARIMS).
Provided management, technical guidance, and training to 1,000+ personnel spread across 11 regional offices and headquarters office in Washington DC. Developed, coordinated, and provided approval of all records management functions. Interpreted federal records management guidelines
Applied specialized knowledge of records management program disciplines and identified procedures and methodologies to improve the effectiveness and efficiency in life cycle management of the organization's records and documentation such as creations, retention, maintenance, processing, use, access, release, safeguarding, declassification, and final disposition using Title 36, code of Federal Regulations (CFR), subchapter B, part 1220, Title 44 U.S. Code: Federal Records Act (FRA), the E-Government (E-Gov) Act, and the Electronic Records Management Initiative (ERMI)
Conducted assessments/inspections for all HQDA Principal Offices on Army’s Records Management Program. Identified problem areas, created solutions and tracked progress of project completion
Coordinated records schedule through agency Archivist, Records Officer, and National Archives and Records Administration for approval and implementation. Systematically processed presidential materials, Federal records, and personal collections in a team environment. Directed/trained staff in performance of these activities.
Independently reviewed non-classified documents for content requiring withdrawal or redaction for agency or donor deed of gift restrictions.
Served as focal point for agency records liaison and new employee orientation training. Trained Records Liaisons on proper records management techniques and trained new agency employees on agency records management basic program and responsibilities
Certified document requests for private sector and federal agency employees. Ensured two day turn-around time and 100% on time rating for all requests.
Collaborated with agency leadership for capstone project implementation by December 2016. Identified positions that require permanent storage through Capstone initiative.
Headquarters Department of the Air Force (HAF) Pentagon DC Apr – Jul 2021
Records Administrator and Information Management Analyst 40 hours per week
Serves as the Head Quarters Air Force (HAF) Records Manager for Head Quarters Department of the Air Force. Manages and provides training to agency employees on the capability of the automated records management system also known as the Air Force Records Information Management Systems (AFRIMS).
Provides management, technical guidance, and training to 10,000 personnel spread across 16 regional offices and headquarters office in Washington DC. Develops, coordinates, and provides approval of all records management functions. Interprets federal records management guidelines.
Conduct PRA overview training. Solidify HAF's plan for meeting DoD's PRA 2022 mandate, identify and submit resource requirements to support implementation. Provide branch chief monthly updates, deliver PRA overview brief at PfM parade. Conduct system reviews in ITIPS to assess 53 systems for PRA compliance.
Applies specialized knowledge of records management program disciplines and identified procedures and methodologies to improve the effectiveness and efficiency in life cycle management of the organization's records and documentation such as creations, retention, maintenance, processing, use, access, release, safeguarding, declassification, and final disposition using Title 36, code of Federal Regulations (CFR), subchapter B, part 1220, Title 44 U.S. Code: Federal Records Act (FRA), the E-Government (E-Gov) Act, and the Electronic Records Management Initiative (ERMI)
Conducts assessments/inspections for all HAF Principal Offices on Air Force Records Management Program. Identify problem areas, create solutions and track progress of project completion
Coordinates records schedule through agency Archivist, Records Officer, and National Archives and Records Administration for approval and implementation. Systematically process presidential materials, Federal records, and personal collections in a team environment. Direct/train staff in performance of these activities.
Independently review non-classified documents for content requiring withdrawal or redaction for agency or donor deed of gift restrictions.
Serves as focal point for agency records liaison and new employee orientation training. Trains Records Liaisons on proper records management techniques and trains new agency employees on agency records management basic program and responsibilities
Headquarters Department of the Army (HQDA) Arlington Va 2009 - Present
Records Administrator and Information Management Analyst 40 hours per week
Served as the Records/Systems Administrator for Head Quarters Department of the Army (HQDA). Managed and provided training to agency employees on the capability of the automated records management system also known as the Army Records Information Management Systems (ARIMS).
Provided management, technical guidance, and training to 1,000+ personnel spread across 11 regional offices and headquarters office in Washington DC. Developed, coordinated, and provided approval of all records management functions. Interpreted federal records management guidelines
Applied specialized knowledge of records management program disciplines and identified procedures and methodologies to improve the effectiveness and efficiency in life cycle management of the organization's records and documentation such as creations, retention, maintenance, processing, use, access, release, safeguarding, declassification, and final disposition using Title 36, code of Federal Regulations (CFR), subchapter B, part 1220, Title 44 U.S. Code: Federal Records Act (FRA), the E-Government (E-Gov) Act, and the Electronic Records Management Initiative (ERMI)
Conducted assessments/inspections for all HQDA Principal Offices on Army’s Records Management Program. Identified problem areas, created solutions and tracked progress of project completion
Coordinated records schedule through agency Archivist, Records Officer, and National Archives and Records Administration for approval and implementation. Systematically processed presidential materials, Federal records, and personal collections in a team environment. Directed/trained staff in performance of these activities.
Independently reviewed non-classified documents for content requiring withdrawal or redaction for agency or donor deed of gift restrictions.
Served as focal point for agency records liaison and new employee orientation training. Trained Records Liaisons on proper records management techniques and trained new agency employees on agency records management basic program and responsibilities
Certified document requests for private sector and federal agency employees. Ensured two day turn-around time and 100% on time rating for all requests.
Collaborated with agency leadership for capstone project implementation by December 2016. Identified positions that require permanent storage through Capstone initiative.
Nortel Government Solutions (Fairfax, VA) 2006-2009
Training Manager 40 hours per week
Conducted research and analysis for the implementation of new training applications by creating timelines, creating and identifying training strategies.
Proctored examinations for users to complete certification. Identified and develop training materials, develop objectives and tests, conduct pilot testing on small groups prior to deploying any new application for use.
Assisted with creating project schedules and test reporting, completes monthly activity reports to forward to Program Managers at corporate office.
Conducted Web demonstrations to user abroad/remote locations by means of virtual training. Developed organizational training plans and Individual Development Plans (IDPs) to ensure personnel reach their personal career goals set per individual. Identified, researched, and resolved technical problems for Microsoft products. Responded to telephone calls, emails, and personnel requests for technical support, documents, and tracks and monitors the problem to ensure a timely resolution using the Remedy trouble ticket monitor.
Provided instruction/training and support to army programs -HQDA tracking system, Edarts, Property Turn-in, Correspondence Formatting Tool, User action request (UAR), Conducts training for all Records Management actions for IMCEN Business Applications Division.
ASM Research (Fairfax, Va) 2006 - 2006
Project Coordinator 40 hours per week
Critical member of Change Management Team contracted by the United States Surgeon General. Led a three person team to implement new training software at first of 73 Air Force locations.
Aided the site in preparation for a major inspection, reviewed training records and manning/ position rosters to ensure all personnel were loaded properly against each manning position.
Coordinated with 20+ section supervisors to approve required training that would be provided. Provided extensive operational /activity reports to Program Managers to establish data base.
Trained the record management personnel on all Records Management functions.
Court Services and Offender Supervision Agency (CSOSA) (Washington, Dc) 2005 - 2006
Training Registrar 40 hours per week
Singularly responsible for scheduling 800+ Parole Officers for training. Published a training catalog semiannually listing all courses provided by the agency.
Published training announcements to fill vacant training seats to other agencies in the DC Metro area--coordinated with agencies to procure classes not provided by parent agency. Reviewed and corrected travel notifications (800+) in four months.
Filed all requests for classes, all approved classes. Provided administrative assistance, to include back-up time keeper and leave monitor.
Served as Records Management officer, maintaining all records for all personnel. Responsible for Records Management, Mail Management, Electronic Forms Management, Publications Management, Privacy Act, and Correspondence Control for CSOSA.
Coordinated with information management specialist to ensure the record management and publication programs are involved in technological advancement of automation, information processing, and storage to assign records management responsibilities and functions of the record life cycle, including forms analysis and design, reports, and directives management, filling and retrieval systems.
Developed training manuals and courses using Instructional Systems Design methodologies within the field of telecommunications, including wired and wireless systems. Managed, coordinated, scheduled and presented course offerings in support of customer requirements.
Routinely engaged with customers to ensure training product deliverables were satisfactory and in compliance with the customer request. Managed physical security, systems administration, network support, and training materials development on a daily basis.
2001-2005: Base Training Manager, Keesler AFB, Biloxi, Ms.
Lauded by IG Inspector during Staff Assistance Visits (SAV) 03 and helped the unit attain an Excellent rating during the 2004 Operations Readiness Inspection. Conducted Organizational Inspection Program (OIP).
Developed training curriculum, aids and materials to instruct staff in division operations using DOD instructional design processes.
Conducted gap analysis to determine the quality of organizational and employee development goals. Developed approaches and strategies to meet the needs, including identifying and cultivating sources. Assumed superintendent duties with no negative impact to the Wing's mission.
Designed, implemented and managed Enlisted Specialty Training (EST) policies and processes to bring quality-training programs to each support unit. Advised management and other leadership personnel on methods to improve training programs and achieve goals.
Reviewed, verified and updated training data in the personnel data system for over 40,000 personnel.
1984-2001: Unit Training Manager, United States Air Force (Technical)
Developed, delivered, and evaluated E&T programs. Applied instructional system development (ISD) process. Collected and analyzed job performance data, and conducted occupational analysis surveys. Compared individual knowledge and skills with job standards, and identified E&T requirements. Developed and validated standards, determined adequacy of existing courses and programs. Screened and validated formal E&T requirements.
Developed objectives to meet Air Force academic, vocational, and technical standards. Determined the most cost-effective method to deliver E&T. Sequenced objectives; selects instructional design, method, and media; and identified resource needs. Created materials to support objectives. Developed tests and standards to measure individual abilities.
Evaluated E&T programs, recommended actions to correct deficiencies, and oversees evaluations and surveys. Conducted, validated, and revised programs and instruction. Coordinated user feedback with career field managers and E&T providers, and monitored corrective actions. Administered E&T programs. Served as E&T program manager. Consulted on ISD process and career field E&T plans (CFETP). Advised on E&T materials and services.
Conducted work center visits, and organized programs to develop and conduct job site training. Advised on unit and individual E&T progress. Identified E&T providers, capabilities, and resources, and ensured availability of materials. Recommended revisions to E&T programs and CFETPs. Helped obtain and analyze history of E&T achievements, established goals, and enroll in classes, courses, and programs.
Prepared and maintained records, files, and materials. Maintained liaison with activities conducting, scheduling, or supporting E&T requirements. Co-ordinated and scheduled events and facility use.
Requested course quotas; monitors formal E&T process; and maintains records of course attendance, withdrawals, completions, and costs. Managed automated systems and products, measurement tools, multimedia and maintenance qualification training programs, and the extension course program.
Coordinated wartime task training. Oversaw E&T activities. Organized E&T programs to achieve educational goals and mission requirements. Prepared directives to manage and control E&T programs. Implemented policies and coordinates changes.
Developed and managed re-porting procedures. Maintained E&T data, and provides statistical reports on programs and operations. Monitored progress, identified problem areas, determined causes, recommended corrective action, and provided counsel. Organized and controls facilities, supplies, and equipment to support E&T needs.
Forecasted E&T requirements, determined validity, and assessed cost. Participated in utilization and training workshops, training planning teams, and training planning groups.
EDUCATION
Masters of Arts (Human Resources Development) – Webster University May 2016
Bachelors of Arts (Business Management) – National Louis University June 2009
MGCCC Biloxi, MS United States (CCAF)
Some College Coursework Completed
Credits Earned: 60 Semester hours
PROFESSIONAL TRAINING
Requirements & System Management: Entry Level Washington, DC, 2009
NARA Records Management Overview Washington, DC, 2009
NARA Creating and Maintaining Agency Business Information Washington, DC, 2009
NARA Records Scheduling Washington, DC, 2009
NARA Records Schedule Implementation Washington, DC, 2009
ARCIS Training Washington, DC, 2010
ERA Program Washington, DC, 2011
Certified Records Management Certification Washington, DC, 2015
COMPUTER SKILLS
Windows Operating system
Sharepoint 2010,2013
Microsoft Word, Outlook, PowerPoint and Excel
PROFESSIONAL ATTRIBUTES
A dedicated Professional with a track record of proven performance and exceptional work ethic, driven by the continued desire to become one of the best administrative professionals in the community. Always looking to improve on product quality and maintaining awareness of technological progress in order to provide innovative solutions to administrative initiatives. A proficient multi-tasker who always delivers results at or ahead of deadlines. An eager learner who acquires new skills quickly and can thrive in loosely defined conditions. Extremely flexible to change and at ease with adopting new technology. A Problem Solver who consistently moves toward resolution of roadblocks and the completion of mission critical issues. A team builder and tutor often called upon to assist co-workers in learning new or evolving techniques.
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