Claims Adjuster Customer Service

Shirley McArthur

Ruskin, FL ***** 502-***-****

adu7bh@r.postjobfree.com

SUMMARY

• Meticulous, organized, ambitious and driven professional with 10+ years of experience in Construction/Remodeling, Finance, Real Estate, and Home Inspection.

• Experience providing a superior level of customer service to clients and resolving claims quickly in accordance with company and regulatory guidelines.

• Demonstrates consistent execution of best claim practices and a commitment to industry and company ethics SKILLS

• Excellent Investigation Skills

• Knowledge of Insurance Policies

• Strong organizational and time management skills

• Excellent interpersonal, listening and communication skills

• Analytical

• Excellent Customer Service

• Estimating - Xactimate, Eagle-View, I Roofing and Mitchell and CCC Auto Claims Processing WORK EXPERIENCE

October 2022 - November 2022 Remote Desk Claim Adjuster - Peak Claims -- Citizens Property Insurance Co

• Managed over 375 claims for the firm

• Examined claims forms and other records to determine coverage.

• Processed and Settled 100+ claims and managed over 200 calls per month, while maintaining a 95% customer satisfaction rate.

• Effectively prepared Declination, Reservation of Rights letters, Excess Liability letters and other claim letters January 2012 - August 2022- General Contractor- All House Group, LLC

• Billing Preparations for Homeowners, Commercial Business, and Insurance Co.

• Submitted detailed inspection reports of findings for property owner insurance claims

• Attended Legal Proceedings on behalf of the Property Owners with an insurance company

• Provided excellent customer-facing service for all our customers

• Scoped and provided quotes and project plans for all projects

• Performed inspections of properties and individual units, identifying issues, and recommending actions. January 2005 - December 2017- Claims Adjuster- Mc Enterprises, Inc

• Evaluated existing insurance policies to determine coverage for residential and business interruption losses.

• Coordinated rentals, inspections and communicated coverage and liability decisions for Auto Damages.

• Managed and Settled small Bodily Injury settlements EDUCATION/TRAINING

August 2022 Central Insurance School, Clearwater, FL

February 2023 Perry Real Estate School, Bowling Green, KY

December 2015 BBA McKendree University, Lebanon, IL CERTIFICATIONS/MEMBERSHIPS

Home State - Florida - 6-20 All Lines

Licensed in: NC, TX, IN, WV, SC, CT, AK, OK, NV, LA, KY, GA, AL, MS, MI

State Farm Auto, Property, Fire Estimatics Certification, September 2022

NACA Voting Member

Member of ACHP (Association of Certified Handyman Professionals)

Member of the KRCA (KY Roofing Contractors Association) and NRCA (National Roofing Contractors Association)

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