Customer Service Assistant Manager
Resume:
CYNTHIA MONCRIEF
CONTACT
******@*****.***
** **** **., ******, ** 13808
PROFILE
Results-driven professional well versed in the nuances of multiple industries and the needs of their clients looking for a new puzzle to solve. Currently seeking a position that would allow use of both my interpersonal and computer skills to be utilized on a daily basis. Having the opportunity to grow my knowledge base while enabled to share my best practices with the team is a must.
EDUCATION
SUNY Broome
2017-2019
BINGHAMTON, NY
ASSOCIATES OF APPLIED SCIENCES*
• Phlebotomy and Pharmacology
VA School of Technology
2002-2003
VIRGINIA BEACH, VA
CERTIFICATE OF MASSAGE, 2003
• Anatomy and Bodywork techniques
Hampton Inn Oneonta, NY
2022-PRESENT
SALES COORDINATOR • Maximizing revenue for hotel with significant increases over the previous three years • Developing relationships with guests ensuring their satisfaction and willingness to return • Promote the hotel at offsite venues to meet potential future bookings • Build relationships with local vendors allowing additional opportunities to guests that hotel does not offer • Taking ownership of the client’s needs to provide the highest level of customer service.
WellNOW Oneonta, NY 2021-2022
CLINIC MANAGER • Ensured HIPAA and IPPA Compliance for entire clinic and staff • Established a training program ensuring compliance of medical staff with Health Department regulations during a pandemic •Streamlined check-in process for patients during a pandemic with enhanced privacy in mind.
AT&T Mobility Oneonta, NY 2012-2018
SALES SUPPORT, ASSISTANT MANAGER • Service Excellence Award Recipient • W.I.N.G.S. Development program • Leading with Distinction Frontline Employee Program • Inventory control specializing in reconciliations and audit compliance • Developed and continued supplementation of an operations training manual • Guarded custody of personal information and reporting • Coaching and growth development of sales staff.
Flowering Almond Spa Virginia Beach, VA 2007-2011
SPA DIRECTOR • Increased profit during challenging economic event • Restructured retail sales to increase earnings • Implemented procedure manual as well as mandatory training • Staffing decisions and championed an educational program promoting job advancement skills • Cultivated a membership based wellness program encompassing Day Spa, Fitness area, and Pool creating loyalty and expanding our client base.
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