Support Representative Service
Resume:
Milton Rouse
303-***-**** ******.*****@*****.*** Westminster, CO 80031
SUMMARY
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Personable and dedicated Customer Service Representative with extensive experience in web collaboration industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building
relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Currently studying to take the MS 700 (managing Microsoft Teams) certification exam. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Technical Issue Analysis
Application Installations
Application Support
Interpersonal Skills
Hands on experience troubleshooting Microsoft Teams .
EXPERIENCE
Technical Support Analyst, Intrado, March 2002-February 2023
Westminster, CO
Served as first point of contact for incoming technical service calls and emails.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Monitored service orders to completion and closed service tickets.
EDUCATION AND TRAINING
Bachelor of Science
Business Administration And Management, Regis University, Denver CO December 2002
CERTIFICATIONS
CompTIA A+ Certificate - 2012
CompTIA Networking+ Certificate Training - 2012
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