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Customer service verbal communication skills inbound outbound calling

Location:
Beltsville, MD
Posted:
February 09, 2023

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Resume:

Sonya Mireles

Delivery driver

Baltimore, MD ****7

adu78k@r.postjobfree.com

+1-202-***-****

Hard worker, team worker, .Im excited about applying for this position I know I would excel at this job by always putting pride at whatever it is I'm doing. I love working with the public and always show respect to supervisors, team members n especially customers. I really look forward to hearing from you.

Willing to relocate to: Baltimore, MD - -

Authorized to work in the US for any employer

Work Experience

Tattoo Artist/Owner

Building memories tattoos - Glen Burnie, MD

January 2007 to January 2022

I owed n ran my own tattoo shop in a separate building on my property. I ordered inventory, set up before a session made appointments personally handled all customers money originally Drew tattoo tattoos clients. Myself and assistant clean up the shop after clients finished and closed up top daily Monday through Saturdays

Tattoo Artist

Original skin - White Plains, MD

October 2013 to December 2019

Set up,draw,tattoo take and make appointments,clean work area and entire shop. Open and close the shop.

Customer Service Representative

TRUE COLORS - Glen Burnie, MD

October 2000 to December 2006

I started out as cashier and customer service also demonstrating how our product worked and giving free makeovers. Our main product sold were of various types of makeup. We mainly worked on commission I loved and thrived at this job it did not take me long to get promoted to manager where I made schedules opened and closed 7 days a week

Cashier, Hostess, and Waitress

Shoney's - Glen Burnie, MD

January 1997 to October 1999

I was a Hostess site greet people I set them at their tables, cashier helped waitresses clear tables and set them up before another customer. I moved up to a waitress took orders provided great customer service made sure customers were happy with their meal brought them their food clear tables cleaned up help close the restaurant

Education

GED

Glen Burnie High School - Glen Burnie, MD

1998 to 2000

Skills

• PeopleSoft

• Quick learner (10+ years)

• Good driver (10+ years)

• Tattooing (10+ years)

• Illustration (10+ years)

• Graphic design (4 years)

Certifications and Licenses

Driver's License

Assessments

Delivery driver — Familiar

December 2022

Interpreting instructions or signs and solving problems Full results: Familiar

Customer service — Proficient

December 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

December 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Community Wellness Group at Center for Urban families March 2022 to November 2022

We met every Saturday for around 4 to 5 hours coming up with ways to better the community. Things we could do to uplift our youth. We did clothing donations donations and then the less fortunate. Been a lot of time going to busy areas in the community talking amongst a lot of neighbors and citizens to find out their personal needs and needs to benefit the entire community



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