Sue J

Sioux City, IA ***** 712-***-**** adu783@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Motivated and reliable individual, offering 19 years of experience and the drive to excel in all areas, with extensive knowledge of the healthcare industry, in medical billing with ICD-9, CPT, HCPS knowledge. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller/Customer service representative knowledgeable in data confidentiality and privacy practices when reviewing patient information. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

SKILL HIGHLIGHTS 19 years of experience in medical billing/front desk customer service

Knowledge of ICD-9, HCPS, CPT

Knowledge of medical

terminology

Extensive knowledge of HMO's,

Commercial insurance, Medicare,

and Medicaid

Collection Calls

Tracking Spreadsheets

Customer Service

Insurance Claims Management

Statement Billings

Data Entry

Account Management

Reviewing Patient Information

Medicare and Medicaid

Processes

CPT Code Modifiers

Time Management

CMS-1500 Billing Forms

Work Prioritization

Claims Review

Information Inputting

Insurance Claims

Medical Billing Technology

Microsoft Office

Medical Claims Submission

Payments Posting

Insurance Collections

Medical Billing

Workers' Compensation

Knowledge

Standards Compliance

Patient Account Analysis

HIPAA Compliance

ICD-10 Coding

Verbal and Written

Communication

Correct Errors

Account Posting

ICD-10

ICD-9

PROFESSIONAL

EXPERIENCE

BILLING REPRESENTATIVE 10/2003 to CURRENT

Siouxland Community Health Center Sioux City, IA Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments. Reviewed and solved account and billing discrepancies. Assessed accounts for payment status and reached out to customers. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Updated account information to maintain customer records. Resolved patient problems by listening to their complaints and investigating and following through to solve the issue in a timely manner. Answered customer phones calls to the billing department work group number.

Assisted with the check -in process at the front desk. EDUCATION High School Diploma 05/1981

West High School, Sioux City, IA

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