Enjenai' Lewis

Contact

adu77t@r.postjobfree.com

937-***-****

Skills

·Organizational Skills

·Critical Thinking

·Conflict Resolution

·Data Entry

·Customer Service

·Attention to Detail

·Self-Motivated

Experience

Senior Account Representative

Sac Finance

Springfield, OH

December 2021 - April 2022

·Expanded new business and developed effective sales and marketing campaigns.

·De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

·Documented customer correspondence in CRM to track requests, problems and solutions.

·Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

·Assisted customers with making payments or establishing payment plans to bring accounts current.

·Fielded customer complaints and queries, fast-tracking them for problem resolution.

·Upheld quality control policies and procedures to increase customer satisfaction.y

·Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

·Informed customers about billing procedures, processed payments and provided payment option setup assistance.

·Consulted with customers to resolve service and billing issues.

·Answered incoming telephone calls to provide store, products and services information.

·Processed documentation and troubleshot discrepancies to build client rapport.

·Set up and activated customer accounts.

·Reviewed account and service histories to identify trends and resolve issues.

·Trained new employees on procedures and policies to maximize team performance.

·Trained new hires on products and services, best practices and protocols to reduce process gaps.

·Relayed customer feedback to cross-functional teams to improve products and services.

·Organized client contracts, records, reports and agendas to strengthen traceability.

·Executed on-time and under-budget project management to resolve complex issues.

Assistant Manager

Walmart

Springfield, OH

March 2020 - December 2021

·Monitored cash drawers in multiple checkout stations to verify adequate cash supply.

·Worked closely with customers to understand needs and resolve diverse issues.

·Assisted in store opening by setting up office space, computers and cash registers.

·Handled responsibilities successfully upon manager's absence.

·Assisted with training new cashiers and customer service team members to increase speed of onboarding.

·Processed payments for customers quickly and accurately to exceed productivity standards.

·Scanned, priced and bagged customer groceries quickly to keep lines moving.

·Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

·Verified customer age requirement for alcohol or tobacco purchases.

·Answered customer questions, provided store information and directed customers to designated store areas.

·Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.

·Helped customers find specific products, answered questions and offered product advice.

·Trained new team members in cash register operation, stock procedures and customer services.

·Helped with purchases, locating items and signing up for rewards programs.

·Learned roles of other departments to provide coverage and keep store operational.

Administrative Assistant

National Pit Stop

Springfield, OH

January 2019 - March 2020

·Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

·Tracked and submitted employee timesheets to prepare for payroll processing.

·Managed inventory to ensure all supplies were in stock and within budget.

·Maintained accurate department and customer records.

·Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.

·Answered phones to direct callers, schedule appointments and provide general office information.

·Greeted visitors or callers daily to handle questions or direct to appropriate staff.

·Received and routed incoming calls and correspondence to promote timely communication.

·Answered and routed telephone calls and took messages.

·Obtained scanned records and uploaded to database.

·Delivered exceptional customer service through direct communication with clients and team members.

·Processed financial documents, contracts, expense reports and invoices.

·Managed incoming and outgoing mail, filing and meeting coordination.

·Responded to inquiries via email, telephone and social media platforms.

·Met incoming guests and clients, offering immediate assistance.

·Oversaw invoicing and billing functions, achieving consistent and accurate payments.

·Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.

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