Service Representative Administrative Manager

Tammi J. Rinwalske

***********@*****.*** • 607-***-**** https://www.linkedin.com/in/TammiRinwalskeCustomerServiceRepresentative • Orangeburg, SC 29115

Customer Service Representative Profile

Goal-driven and enthusiastic professional with extensive experience in customer service operations, database administration, and performance reporting within remote working environments. Skilled in organizing records, delivering operational reports across different departments, and maximizing customer satisfaction to meet and exceed organizational goals. Adept at addressing complex client inquiries, handling high email/inbound call volume, escalating high-priority issues, and demonstrating service functionality. Remarkable capability to formulate and implement issue-resolution strategies and cultivate positive relationships with key clients. Proficient in Google Suite, Microsoft Office Suite, and QuickBooks Pro.

Core Competencies

Operations Management

Customer Service/Support

Issue & Conflict Resolution

Professional Experience

Strategic Planning & Implementation Performance Reporting

Database Management

Client Relationship Building

Cross-functional Collaboration

Customer Retention & Satisfaction

2020 – Present 2017 – 2020

Took a career break to take care of family

C&C Game Birds, Big Flats, NY Administrative Manager

Administered procurement of birds at competitive price, communicating effectively with customers to negotiate prices and schedule pickup times. Addressed inquiries in timely manner by communicating etiquette and managing phone calls. Performed multiple administrative tasks, including record management and business correspondence. Attended meetings and training as requested and maintained up-to-date knowledge of all programs and systems.

Selected Accomplishments:

● Achieved significant boost in sales by acquiring new customers and streamlined seasons by effectively prioritizing tasks.

● Increased business size by launching advertising campaigns across different online platforms.

● Tenaciously solved problems and identified opportunities to improve operational processes and procedures.

Leo Rinwalske Towing, Elmira, NY 2003– 2017 Bookkeeper

Enlisted, reviewed, and edited customer details in computer database. Led debt collection calls and liaised with customers to develop payment plans. Generated bills and endorsed payments. Managed system and paperwork effectively for yearly state and federal taxes. Traced tax-exempt customers by utilizing QuickBooks Pro.

Selected Accomplishments:

● Maintained invoices and expenses with consistent accuracy.

● Filed yearly income tax return successfully.

● Built expertise in QuickBooks; generated bills easily; and addressed issues of handwritten invoices.

Additional Customer Assistance Experience

Directory Assistance Operator at Verizon, Elmira, NY

Assistant Manager – Clothing Department at DICK'S Clothing and Sporting Goods, Horseheads, NY Head of Housewares at Zayres, Elmira, NY

Education & Qualification

Diploma in English Elmira Free Academy, Elmira, NY

Medical Office Assistant Certification Elmira Business Institute, Elmira, NY

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