Stephanie W.

Fincher

**** ****** **** **. ******** Florida 33811

adu76r@r.postjobfree.com

813-***-****

I AM SEEKING EMPLOYMENT WITH A COMPANY WHERE I CAN GROW PROFESSIONALLY AND PERSONALLY AND HAVE A SUCCESSFUL CAREER. I STRIVE FOR CHALLENGING OPPORTUNITIES WHERE I CAN FULLY USE MY SKILLS FOR THE SUCCESS OF THE ORGANIZATION, I AM COMMITTED TO EXCEL IN THIS FIELD WITH HARD WORK, PERSEVERANCE AND DEDICATION AND I CAN USE MY EXPERIENCE AND EDUCATION TO HELP THE COMPANY MEET AND SURPASS ITS GOALS. EDUCATION:

DIPLOMA MAY 22ND, 1986, PLANT

CITY HIGH SCHOOL

DIPLOMA EARNED

GENERAL AA DEGREE FEB. 1987 – JULY 1989 POLK COMMUNITY COLLEGE

DEGREE NOT FINISHED

HIGHLIGHTED PASSED

COLLEGE COURSES:

ETHNIC STUDIES,

PHYSICS,

PSYCHOLOGY,

BUSINESS

MANAGEMENT,

PUBLIC SPEAKING, VEGETABLE PRODUCTION, PERSONAL HEALTH, CULTURAL DIVERSITY, SOCIOLOGY, COMPUTER INFO SYSTEMS, COMPUTER PROGRAMMING, POLITICAL SCIENCE. WORK EXPERIENCE

Jack Hicks Steel And Fabrication 1990-2003

13 year experience as Issue Resolution Coordinator II or transferable experience. Multi line of health care insurance and workman comp. experience with emphasis on property/liability,medical, familiarity with residential and commercial . Ability to analyze and interpret contract terms and conditions

Understanding of insurance terms, principles, concepts and practices Highly proficient and advanced computer

skills

Excellent attention to detail and organizational skills Good time management abilities

Strong analytical and problem solving ability

Excellent written, verbal and oral communication skills Good interpersonal skills

Good negotiation skills

Actively contributes to team success

Cigna Health Care 2003-2006

• Inspect medical records and claims

• Analyze complex information from different sources.

• Examine claim liability.

• Prepare and process claim report

when needed

• Consult with specialists (e.g. physicians)

• Negotiate settlements with

patients,when needed.

Boat Trailers Direct, Inc ( owner) 2009-2017

•

Verify appropriate file documentation for insurance claims for customers to file accurate prices to adjusters.

•

Verify appropriate use of estimating software and pricing databases.

•

Verify proposed repairs are accurate based on knowledge of construction standards and practices as well as customer

requirements.

• Assist customers with losses related to the hurricane damages,stolen or wrecked

• Determine cost and issues related to customer claims, so my company could give adjusters the correct amount of customer loss.

• Prepare accurate estimates

• Advise customers of anticipated loss reserves. • Complete assignments in a timely and accurate manner for customers to claim their loss with accurate rates of damage to insurance adjusters.. Customer Service

Invoicing

Quotes

Purchasing

Answer all Customers in a timely Manner .

All - Star - Custom Trailers 2017-2020

Delivers a remarkable customer experience through assisting and handling claims involving property damage to boat trailers etc.

Customer services skills

• Uses various electronic resources for quotes

and by, state laws and regulations, customer service philosophy, Boat trailer repair, total loss handling

methods.

• Boat trailer and etc. loss claims. I always Maintain accurate and current communications with insurance adjusters and customers

• Maintains accurate and current claim file documentation throughout the life cycle of claim cases for my customers,so if insurance adjusters had a question or customer I could answer their question in a timely manner.

Explains total amount of loss, with itemizations of damages, emergency repairs and additional trailer rental and a time

frame my company could have

another Boat trailer made to the

specs of the customer boat ..

• Deliver work product within time guideline

Skills

• Excellent communication and interpersonal

skills

• Proficient in Xactimate and Xactanalysis

• Licensed in Florida

CERTIFICATION:

*Licensed Florida claims adjuster (620-All

lines)

I am willing to apply for more

states if needed for the job.

DEDICATED WORKER WITH YEARS OF EXPERIENCE:

*

WORD * EXCEL POWERPOINT * COMPUTER PROGRAMMING * EXPLORER* ONENOTE* OUTLOOK

*SAFARI * 10 KEY TOUCH

SOFTWARE EXPERIENCE

GUIDEWIRE

CLAIM CENTER

BILLING CENTER

GHOSTBUSTERS

• XACTANALYSIS

XACT SOFTWARE

EXCLAIM

ONE NOTE

SKYPE BUSINESS

WAT

MS TEAMS

LOGSHEET

NAVIGATOR

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