Customer Service Assistance

Alaysha Johnson

505-***-**** *******************@*****.*** Farmington, New Mexico 87401

SUMMARY ABOUT ME

I am a hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. I also work well within team settings. I'm a reliable team member with experience processing payments, helping customers, balancing cash drawers and working within various departments. I am an honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. SKILLS

Cash management

Product recommendations

Customer assistance

Merchandise restocking

Returns and exchanges

Effective customer upselling

EXPERIENCE

Cashier, Church's Chicken, August 2021-Current

Farmington, NM

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Accepted cash and credit card payments, issued receipts and provided change. Resolved customer complaints and escalated worsening concerns for remediation. Devised promotional plans to target and move excess stock, high-profit items and soon-to- expire merchandise for easy sale.

Increased sales by suggesting specific complementary items to customers. Cashier, Dairy Queen Grill & Chill, September 2021-October 2021 Monahans, TX

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Accepted cash and credit card payments, issued receipts and provided change. Cashier/Cook's Assistant, Popeyes® Louisana Kitchen, March 2019-October 2019 Holloman Air Force Base, NM

Prepared food for service based on daily specials and chef's needs. Set up and performed initial prep work for soups, sauces and salads. Grilled and deep fried various foods from meats to potatoes. Regulated oven, broiler and roaster operations for cooking at correct temperatures. Prepared variety of foods according to exact instructions and recipe specifications. Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Restocked cupboards, refrigerators and service stations with new food items or supplies. Finished orders with cutlery, napkins and condiments. Adhered to food safety and sanitation protocols to reduce germ spread. Monitored temperatures of prepared food and cold-storage areas. Cleaned and sanitized kitchen equipment, utensils, and work stations. Cashier, Popeyes® Louisana Kitchen, December 2018-March 2019 Albuquerque, NM

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Received payments for products and issued receipts. Increased sales by suggesting specific complementary items to customers. Resolved customer complaints and escalated worsening concerns for remediation. Babysitter, Self-employeed, March 2015-September 2018 Farmington, New Mexico

Monitored children's safety and well-being to prevent accidents and falls. Enforced rules to teach good manners and maintain safe environment. Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.

Cared for children of various ages and assisted with feeding, dressing and directing activities. Read stories and played alphabet games to promote early literacy. Assisted children with bathing and potty training to instill good hygiene from young age. Minimized TV and mobile device time by engaging children with games and physical books. Balanced schedules to promote optimal rest, play and educational periods. Helped older kids complete homework, school projects and chores. Discussed developments, behavior and concerns with parents or guardians. Supervised and cared for children ages 0 to 12.

Prepared healthy and nutritious snacks and meals according to individual needs. Checked homework and assisted with schoolwork and studying. Assisted younger children with learning how to accomplish small, age-appropriate jobs. Maintained daily records of children's behavior, sleeping schedules, meals and activities. Took children on outings as well as after-school activities. EDUCATION AND TRAINING

GED

Farmington High School, Farmington NM

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