Service Representative Customer
Resume:
Samantha McClanahan
Remote
Matewan, WV *****
adu75w@r.postjobfree.com
In today's changing times, it is imperitive to be able to adapt to change and still be successful at work. Working remotely is the future, and based on my personal experience, the future is good. With unparalleled time management capabilities, the ability to stay on task, and superior drive to be the best at whatever job title I hold, working remote just makes sense. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ResultsCX - Huntington, WV
January 2022 to Present
• Assisted customers with a warm and professional attitude
• Processed orders, refunds and Returns
• Assisted customers with questions
• Interacted with customers and delivery services to track down packages
• Kept records of customer complaints
• Booked appointments
• Used problem solving skills and logic to provide superior customer service experience Recruiting Assistant
United States Census Bureau U.S. Department of Commerce May 2019 to September 2021
As a recruiter working for the United States Census Bureau, I was tasked with organizing and hosting job fair events to provide applicants with the opportunity to apply to work with the Census Bureau. Scheduling and managing events is where I truly shine. Networking is my forte, and it did not take me long to get the connections needed to promote the available positions for the Census. I also further served the community by assisting residents with their 2020 Census survey. Recruiting is where my passion lies. There's no better feeling than gaining commitment from a client or prospective employee. Packaging Machine Operator
Kellogg’s Pikeville Plant - Pikeville, KY
January 2012 to September 2018
Observed machine operations. Started machines. Stopped machines. Adjusted machine tension. Monitored machine flow, machine speed, and machine temperatures. Operated manual hand jack. Inspected labels to verify accuracy, clarity, completeness. Reported problems to supervisor. Moved pallets of product to designated areas. Inspected finished items. Removed defective items. Detected machine malfunctions. Adjusted machine components and machine tension and pressure according to size and processing angle of product. Cleaned and removed damaged and otherwise inferior material to prepare raw products for processing. Cleaned packaging containers, line and pad crates, and assembled cartons to prepared for product packing.
Cleaned, oil, and made minor adjustments and repairs to machinery and equipment, such as opening valves and setting guides. Inspected and removed Defective products and packaging material. Monitored the production line, watching for problems such as pile-ups, jams, and glue that isn’t sticking properly. Observed machine operations to ensure quality and conformity of filled and packaged products to standards. Packaged the product in the form in which it will be sent out, for example, filling wrappers with poptarts as they flow into packaging machine. Regulated machine flow, speed, and temperature. Removed finished packaged items from machine and separated rejected items. Sorted, grade, weigh, and inspected products, verified and adjusted product Weight and measurement to meet specifications. Stacked finished packaged items, and wrap protective material around each item and pack the items In cartons and containers. Started machine by engaging controls. Stocked and sorted product for packaging and filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, and labels. Stopped and reset machines when malfunctions occur, clear machine jams, and reported malfunctions to a supervisor. Supplied materials to spindles, conveyors, hoppers, and other feeding devices and unloaded packaged product. Tended and operated machine that packages product. SRNA
Presbyterian Homes and Services of Kentucky - Phelps, KY March 2011 to January 2012
Provided basic patient care under direct supervision of nursing staff. Maintained careful, accurate medical records. Helped patients with bathing, grooming and using the toilet. Helped patients get dressed and undressed. Helped patients with movement, such as walking, sitting, and rolling over. Safely transported patients in beds and wheelchairs. Helped set up machines, as directed by nursing staff. Stocked and organized supplies. Maintained a clean, safe, and organized work environment. Followed all health and safety rules. Maintained patient confidentiality. Experienced working in a long-term care facility
Cashier
Giovanni’s - Red Jacket, WV
August 2010 to March 2011
Took payment from customers. Paid out change and cash back orders. Scanned all items so that bill was correct. Punched in codes for items without Barcodes. Used debit/credit card machines. Accepted and processed checks. Assisted other cashiers with difficult customers. Handled cash and made correct change. Counted money in cash drawer at the beginning of each shift. Greeted customers. Maintained clean work area. Resolved customer complaints. Customer service was top priority. Cashier and Waiter/Waitress
McDonald’s - Pikeville, KY
May 2007 to August 2008
Prepared food. Served food. Took customer payments. Used a cash register. Counted cash and made correct change. Accurately recorded customer orders. Cleaned and tidied eating areas. Cleaned and tidied service areas. Stocked service area.
Washed dishes, glasses, flatware, cooking tools, equipment, counters and tables. Worked quickly in a fast-paced environment. Provided strong, friendly customer service. Education
Prerequisites in Nursing
Morehead State University - Morehead, KY
August 2009 to April 2010
High School Diploma
Phelps High School
2009
Skills
• Communication Skills
• Customer Service
• English
• Excellent Time Management
• Fast
• File Management
• Good Communication
Skills
• Machinery
• Materials Management
• Microsoft Money
• Microsoft Word
• Packaging
• Quality
• Repair
• Safety
• Supervisory Skills
• Tables
• Time Management
English
• Typing
• Microsoft Powerpoint
• Food Production
• Recruiting (2 years)
• Microsoft Word
• Transportation planning
• Project scheduling
• Scheduling
• Search engines
• Procurement
• Working remotely (3 years)
• Event planning (2 years)
• Recruiting events (2 years)
• Excellent Computer Navigation skills (10+ years)
• Tech savy (10+ years)
• Work from home (2 years)
• Process Improvement
• Quality Assurance
• Transportation Management
• Customer support
• Supply Chain
• Logistics
• Freight Experience
• Analysis skills
• Software troubleshooting
• Windows
• Computer Networking
• Help Desk
• Negotiation
• Operating Systems
• Troubleshooting
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