SHELLY SALISBURY

South Houston, Texas

281-***-****

adu75h@r.postjobfree.com

SUMMARY

Highly regarded sales and customer service representative with a proven track record of exceeding sales targets. Expert closer committed to a solution-based sales approach that results in revenue growth. Consistently develop strong business relationships with customers resulting in repeat business.

PROFESSIONAL EXPERIENCE

APPLIED INDUSTRIAL TECHNOLOGIES 2018-PRESENT

Customer Service Representative

Coordinated and managed inside sales from inception to completion

Provided customers with product expertise in bearings, hoses, gaskets motors, gearboxes, hydraulic and pneumatic component and full power transmission

Assisted with consignments, customer turnarounds, direct shipments, inventory, contract review, drawing coordination, and shop fabrication

Trained inside sales on SAP computer systems and products

Managed key accounts and focused on increasing profits for the company

Continuously maintained after hour callout / Emergency expedites

Resolved customer complaints resulting in increased satisfaction

Demonstrated skillful communication and negotiation skills to assist team in closing key accounts that significantly helped reach sales goals.

MOTION INDUSTRIES – Pasadena, Texas 2012 – 2018

Customer Service Representative

Coordinated and managed inside sales from inception to completion

Provided customers with product expertise in bearings, hoses, gaskets motors, gearboxes, hydraulic and pneumatic component and full power transmission

Assisted with consignments, customer turnarounds, direct shipments, inventory, contract review, drawing coordination, and shop fabrication

Trained inside sales on Ecos computer systems and products

Managed key accounts and focused on increasing profits for the company

Continuously maintained after hour callout / Emergency expedites

Resolved customer complaints resulting in increased satisfaction

Demonstrated skillful communication and negotiation skills to assist team in closing key accounts that significantly helped reach sales goals.

NATIONAL HOSE AND ACCESSORY – Pasadena, Texas 2011 –2012

Senior Customer Service Representative

Coordinated and managed inside sales from inception to completion

Provided customers with product expertise

Assisted with consignments, customer turnarounds, direct shipments, inventory, contract review, drawing coordination, and shop fabrication

Trained inside sales on Tribute computer systems and products

Managed the top 10 key accounts and focused on increasing profits for the company

Ashbrook– est. 1 million, Brenntag Southwest- $450K, Carpenter– est. 650K, B. Hansen-$250K, Enerflex -est. 250k, Delta Company - $ 350K

Continuously maintained after hour callout / Emergency expedites

Resolved customer complaints resulting in increased satisfaction

Demonstrated skillful communication and negotiation skills to assist team in closing key accounts

DICHTOMATIK – Houston, Texas 2010

Customer Service Representative

Coordinated and managed inside sales from inception to completion

Provided customers with o-rings – oil seal product expertise

Assisted with consignments, customer turnarounds, direct shipments, inventory, and contract review

Manage accounts and focused on increasing profits for the company

Resolved customer complaints resulting in increased satisfaction

Demonstrated skillful communication and negotiation skills to assist team in closing key accounts

LEADER GLOBAL TECHNOLOGIES – Deer Park, Texas 2009-2010 Customer Service Representative

Coordinated and managed inside sales from inception to completion

Provided customers with product expertise

Assisted with consignments, customer turnarounds, direct shipments, inventory, contract review, drawing coordination, and shop fabrication and various Mil Specs

Managed the top 10 key accounts and focused on increasing profits for the company

Midco/Midstates – est. 1.5 million, Valley Rubber and Gasket- $250K, Pacific Mechanical – est. 4 million

Resolved customer complaints resulting in increased satisfaction.

Demonstrated skillful communication and negotiation skills to assist team in closing key accounts

GARLOCK SEALING TECHNOLOGIES – Houston, Texas 2004 – 200

Buyer

Assisted and managed supply chain to procure raw material, services, contracting activities, expense items, and other goods or services as needed

Negotiated pricing and other commercial terms including cost-savings

Tracked progress performance of vendors, created necessary contracts, purchase orders, and agreements

Conducted random cycle counts to ensure accurate inventory

Assisted operations personnel in resolving any supply chain issue

Reviewed supplier sites and helped create lean measurements for the company

Senior Customer Service Representative

Coordinated and managed inside sales from inception to completion

Provided customers with product expertise

Assisted with consignments, customer turnarounds, direct shipments, inventory, contract review, drawing coordination, and shop fabrication

Managed the top 10 key accounts and focused on increasing profits for the company

Chevron Refinery Consignment – est. 1.5 million, Atlantech Distributions- $300K, Pacific Mechanical – est. 4 million, Lewis-Goetz -$400K, General Technologies-est. 2 million Virginia Sealing Products - $ 1.5 million

Resolved customer complaints resulting in increased satisfaction.

Demonstrated skillful communication and negotiation skills to assist team in closing key accounts

INDUSTRIAL AIR TOOL – Texas City, Texas 2004 – 2006

Sales Associate

Performed contract negotiation, extensive customer service, customer invoicing, inventory reconciliation, monthly sales reporting, and creation of sales literature all while maintaining customer accounts

Provided customers with wide-range product expertise

Assisted with BP Refinery’s consignments, turnarounds, direct shipments, contract review

Expedited customer’s orders and quotes, will call- counter sales

TRIPLEX – Texas City, Texas 1995-2004

Sales Associate

Performed extensive customer service, customer invoicing, inventory reconciliation, monthly sales reporting, and creation of sales literature all while maintaining customer accounts

Provided customers with wide-range product expertise

Assisted with BP Refinery’s consignments, turnarounds, direct shipments,

Expedited customer’s orders and quotes, will call- counter sales

EDUCATION

Culinary Arts Program-Certified Chef – Galveston College – Galveston, Texas – 2004

Travel and Conference Planning Program – Katharine Gibbs School – Providence, Rhode Island – 1990

TECHNICAL SKILLS

Microsoft Suite, Project Configuration Programs, QAD, Oracle, Ecos, SAP

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