Service Representative Customer
Resume:
Raven Falkner
Huntsville, AL 35806
*****.*******@*****.***
EDUCATION
Southern New Hampshire University Huntsville, AL
Masters in Health Service Administration August/2019-- Present
Alabama A&M University Normal, AL
B.A., Liberal Studies with a concentration in Social Work Aug/2012 -- May 2016
Faulkner State Community College Bay Minette, AL
Associate in Social Science Aug/2010 – May/2012
Davidson High School Mobile, AL
Aug/2004 – May/2008
PROFESSIONAL SKILLS and ATTRIBUTES
Proficiency with Microsoft Word, Excel, Access
Ability to effectively communicate verbally and in writing
Managing tasks/projects
Organization/analytical skills
Working effectively in groups and individually
WORK EXPERIENCE
Name of Organization Ardent Preschool and Daycare Huntsville, AL
Name of Position Floater/Closer August/2021- Present
Organize and lead a variety of small and large group activities each week. Activities may include crafts, nature, songs, games, swimming, Family Night, etc. This includes time spent on the bus.
Identify and respond to camper behavior issues.
Ensure that the site is kept clean, organized, and free of litter.
Assist in maintaining accurate program records including incident reports, logbook documentation, and daily attendance.
Name of Organization: Target Huntsville, AL
Name of Position: Sales Consultant September/2015 – February/2021
Customer Service Representative
Stocking shelves
Maintaining a clean work environment
Assisting in sales
Performing cashier responsibilities
Name of Organization: AT&T. Huntsville, AL
Name of Position: Customer Service Representative March 2020 -- June 2021
Take customer calls and complete service orders.
Understand customer needs and recommend appropriate products and rate plans.
Develop innovative ways to sell AT&T products and services to customers.
Handle customer requests for payments, activation, upgrades, and other services.
Name of Organization: Alorica/ Optum Rx Home Delivery Huntsville, AL
Name of Position: Customer Service Representative March/2017 – March/2019
Assisting customers with making outstanding payments for clients.
Acting as a consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options.
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