Elijah Adams

adu74x@r.postjobfree.com 541-***-****

Tech-savvy Helpdesk/IT professional with a passion for helping people solve their technical issues. Skilled in using a variety of software and tools, including Windows, macOS, Microsoft Office, and remote desktop software. Adept at clearly communicating technical information and finding creative solutions to complex problems. Committed to providing top-notch customer service and making technology accessible to all. Continuously seeking new opportunities to grow and expand my skills. Education

Linn Benton Community College

Comptia A+ Certified

CPR+ First Aid Certified

Work Experience

Cloud 9 Cannabis Albany, OR

Budtender Sept-2022 - Jan-2023

• Helped with maintaining electronics and computers

• Read industry publications to maintain knowledge on current and future bud trends.

• Maintained strict inventory controls for regulatory compliance across dispensary operations.

• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Conducted product demonstrations to highlight features and redirect objections to positive aspects. Knight Vision Security Corvallis, OR

Security / I.T. Helpdesk Sept-2021 - Jan-2022

• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Configured hardware, devices, and software to set up work stations for employees.

• Walked individuals through basic troubleshooting tasks. DSP Connections / K.I.D.S. Lebanon, OR

I.T. / Helpdesk Apr-2020 - Aug-2020

• Assisted disabled clients to support independence and well-being.

• Led patient or group recreational activities for enhanced patient outcomes.

• Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.

• Researched community resources and services to provide accessibility and assistance to clients.

• Supervised daily activities and provided assistance to staff. Skills

- Microsoft 365/Suite applications proficiency:

- Knowledge of Microsoft Windows, macOS, and Linux:

- Remote Access Tools:

- Ticketing Systems:

- Anti-Virus and Security Software:

- Cloud Services:

- Data Organization and visuals of workflow:

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