Executive Assistant Director
Resume:
Jillian L. McMinn
Arden, NC *****
***********@*****.*** 828-***-****
OBJECTIVE
Seeking the opportunity to join a team where my resourcefulness and analytical skills contribute to the organizations strategic business objectives
PROFILE
8+ years’ experience in Conflict & Dispute Resolution, Masters Degree earned.
10+ years’ experience of operational leadership roles
Analytical and troubleshooting skills resulting in direct cost savings to company
Presentation development and delivery
Strong customer service skills and ability to quickly resolve situations and find solutions in a timely manner – making follow up an imperative part of my position
Extensive sales & marketing background
Exceptional organizational skills, highly motivated, inventive, with excellent work ethics
Plan, promotion, and execution of special events
Trainer/Facilitator
Highly proficient in hiring, training and scheduling staffing for all departments within community.
EXPERIENCE
Executive Director IL, AL, MC
Harmony at Reynolds Mountain Asheville, NC
01/2022 - Present
Participate in preparation of the community budget- advocated the institution of Monthly Variance Reports to be conducted within company so we (ED’s) knew where we stood with our financials monthly & could catch any incorrect coding; this was not done prior to my joining Harmony
Maintain good relations with Local/State regulatory agencies- arranged meetings with local EMS Supervisors, Police, County Monitor, etc to educate on our processes & when we would need their assistance with residents. Continuously working with local hospital to improve communication & needs when we send residents out
Oversee the development and implementation of the marketing plan:
oCo-chair the marketing team and participate in all meetings
oEnsure successful use of all marketing tracking systems
oReview all marketing reports
oMake at least three outreach referral contacts weekly and attend local networking groups monthly
oConduct marketing tours to prospects as needed
Created a monthly call program amongst my management team to check in with each family as well as incorporated a weekly email communication from myself to update families on suggestions, concerns, as well as highlights within the community to ensure consistent communication.
Oversee Capital Improvement projects as needed- incorporate capital improvements to better the team & overall functionality – ie) Partnered with AT&T to bring better service to community & to provide team with reliable & affordable cellphone coverage that allowed for enhanced communication as well as functionality within community.
Built relationships with community groups that will help grow census – sought out & built relationships with outside companies to provide continuum care for my residents from Home Health, Behavioral Health, PT/ST/OT, to hospice if/when needed allowing residents to remain in community longer.
Implemented Monthly All Staff Meetings in which we conduct necessary state mandated trainings, review pertinent information & promote Employee Recognition, highlighting several team members each month for exceptional work.
Created new scheduling system allowing team members to have more “say” in their schedules while operating in necessary guidelines to provide coverage. This enabled us to stop having to use contract labor within our community which was being utilized by various departments upon my arrival; also assists with reducing OT.
Executive Director
Mebane Ridge Assisted Living & Memory Care Mebane, NC
03/2018 – 01/2022
Created educational program for team members, residents & families when COVID first derived which kept our residents free from COVID for 22 months during pandemic which kept our census stable throughout entire quarantine period of residents.
Maintain a high level of occupancy – census is 104%, currently serving 85 residents. Hired & trained Director of Community Relations to build bonds within community that allowed us to receive weekly referrals.
Restructured management positions within community to help meet the needs of Mebane Ridge versus operating under company’s traditional roles – helped with on-call process so that no one manager especially in care was left to carry burden of on call load; improved retention of RCC, ALWD, HWD & Scheduler positions.
Implemented scheduling program that allowed team members to have more control over their schedules – reduced call outs significantly which reduced OT which was initially at 400 hours a month before my arrival. Reduced it to less than 30 hours a pay period, consistently.
Executive Director
Carriage House Assisted Living & Memory Care Greensboro, NC
08/2017 – March 2018
Built management team because upon hire we were without an ALD, RN, DSD, MD and Sales Manager
Responsible for overall operations of two communities, including approximately 90 associates and 121 residents increased occupancy from 73% when starting with the company to 86% in which we currently stand – fully occupied our Assisted Living Community
Identified and worked diligently to fix multiple issues within community preventing our overall ability to operate properly – ie) heaters, kitchen appliances, room turns, etc.
Implemented Monthly All Staff Trainings to get community back to regulatory standards due to not having continuous oversight & being down in various management positions.
Promoted to Executive Director
Brookdale Senior Living Greensboro and High Point, NC
05/2016 – 08/2017
Responsible for overall operations of the community, including approximately 50 associates and 108 residents; helped increase occupancy to 80% occupied in two month period, 97% in third through fifth month
Grew revenue to exceed monthly/yearly goals with annual revenue of over $3 million/year
Assisted in growing care department because it was without an RN & RCC upon arrival which caused significant strain on team members & upset with families due to lack of clinical oversight.
Business Office Manager
Brookdale Senior Living Greensboro, NC
08/2015 – 05/2016
Responsible for overall business office operations of the community, including approximately 50 associates and 44 residents
Accountable for maintaining and tracking monthly/annual budgets and educated new managers on budgets due to being without an ED for a duration – hired MD, DSD, HWD, BOM to take my spot when promoted to ED position
Oversaw all required training in which this location was mandated to undergo due to being a previous Emertis community
Assisted in transitioning Brookdale to Enlivant when Envilant acquired the community
Promoted to Telemarketing Director National Agents Alliance Burlington, NC
04/2014 – 08/2015
Responsible for overall operations of the department, including approximately 40 associates
Participate in lead generation and marketing resulting in over 4000 leads a month, resulting in roughly $200,000 in monthly revenue
Touring agents and assisting with phone inquires
Report on market and economic trends to increase lead generation for agents whom were contracted with us
Creating and providing educational presentations to current agents as well as prospective agents to help sell the various forms of insurance our company provided
Promoted to Lead Performance Team Liaison
07/2013 – 04/2014
Promoted to Manager of Hot Spots & All Access Department
01/2012 – 07/2013
Executive Assistant to CEO of National Agents Alliance (NAA)
08/2012- 01/2012
EDUCATION
The University of North Carolina at Greensboro, Greensboro, NC 2011-2013
Masters of Arts in Conflict and Peace Studies
Graduated with a 4.0 GPA
Greensboro College, Greensboro, NC 2009-2011
Bachelor in Arts
Major: Criminal Justice
Awards: Dean’s List, Cum Laude
The University of North Carolina at Greensboro, Greensboro, NC 2006-2009
Bachelor of Science
Double Major: Human Development & Family Studies and Psychology
Awards: Dean’s List
Alamance Community College, Graham, NC 2004-2006
Associates in Arts
Awards: Dean’s List
LICENSE
Assisted Living Administrator 2017 – Present
License: A00003247
References available upon request
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