Qingyu Liang

Phone Number: 650-***-****

Email: adu72t@r.postjobfree.com

Floor & Decor (Burlingame, CA 94010) The Operation Supervisor August 2021 - Present The Operation Supervisor is responsible for directing and overseeing the warehouse & retail operations of each retail store. In addition, the Operation Supervisor is responsible for supervising front end retail & warehouse specialists, order pickers and forklift operators; will get direct reports from the Shipping & Receiving Supervisor in managing the daily freight schedule based on customer and inventory needs. 70% on the back end and 30% on the front end.

MAJOR RESPONSIBILITIES

● Responsible for the daily scheduling of warehouse personnel to ensure proper manning in order to ship and receive products at the store in a productive and cost-efficient manner

● Direct the day-to-day activities of the operation. Such activities include front end sales goal, online & in store pick up, command center, shipping, receiving, maintenance, inventory control, and support for the other department manager to reach the sales goal etc.

● Responsible for the warehouse as it pertains to Storage Buy transactions, receiving errors, and staging of products

● Responsible for maintenance of warehouse equipment, providing both preventive maintenance programs and communicating all necessary repairs to CEM and/or Operations

Manager. Ensure that the warehouse personnel have safe, efficient equipment in order to perform the distribution functions

● Responsible for warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OSHA local and state regulations

● Ensure all associates are trained and following all standard operating procedures

● Responsible for the progressive disciplinary process in the area of counseling, oral and written warnings; ensures a productive labor climate in the warehouse operation

● Handle general employee inquiries and solves problems

● Coordinate with other departments to facilitate efficient warehouse operations

● Complete necessary Activity Reports for management

● Monitor the flow of paperwork from Receiving to Inventory Control Specialist for timely data entry

● Resolve discrepancies with shipping, invoices, packing slips, and receiver reports

● Responsible for the execution of the Storage Buy Audit COP.

● Ensure products are staged for counting and inspection

● Ensure products are stored properly to conserve space and comply with safety procedures

● Oversee the rotation of inventories within the warehouse

● Perform other related duties as directed by management GM Cruise, LLC SF & SSF CA August 2020- August 2021 Operation Handler III (Operation Management Team)

• Coordinate inbound and outbound shipments, including timely preparation of all required documentation

• Coordinate with AVTO, LIDAR, TIGER TEAM, HESAI TEAM, C1-C6 Computer QC team, Sensor team regarding production goals, timelines.

• Review, Report out of stock situations or shortage of supply issues in order to recommend and execute mitigating actions.

• Planning & execution: Work on planning cycle: collect and understand requirements, work closely with the developer's team on feature delivery and testing schedule, plan resources, hire and train testing crew.

• In-car testing execution: plan, coordinate, and complete testing requirements in specific regions

(localization). Ensure smooth flow of operations, handle schedule, coordinate drivers and test operators.

• Drive process improvement: Build issue reports, deliver feedback, run execution risks, test new tool features. Own operational processes, build and track critical metrics.

• Report, track, and improve Fleet efficiency: lead the fleet efficiency across cars, garage, people and execution. Own/ Raise and drive major gaps and failures through systemic improvements.

• Critical metrics & analytics: support the metric teams to Implement - reporting, E2E product metrics to understand the current state of software and advise product priorities. Total Airport Services LLC SFO CA March 2020– June 2020 Cargo Supervisor (Import & Export)

• Responsible for the immediate work environment as well as the actions of all persons who report to them • Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay to change notices, employee evaluations, work orders, or any other local reporting medium

• In charge of inbound and outbound shipment

• Cycle count daily on inbound and outbound cargos

• Inspect for quantity and quality of inbound and outbound cargos

• Work in conjunction with Customer to determine workforce requirements for group movements, peak travel holidays, out of scope and flight schedule changes

• Lead, motivate and manage a team to deliver on the Service Level Agreements (SLA) with customers

• Resolve customer service issues promptly with tact and diplomacy

• Observe and ensure full compliance with uniform and appearance guidelines and inspect facility daily, including supply rooms, storage rooms, storage, break rooms, and office areas

• Investigate all service failures, including chargeable delays, baggage/cargo/mail mishandling

• Administer station operational plans such as de-icing, FOD, safety, winter operation, and baggage plans. Fiscal Responsibility

• Review key performance indicators (KPI's) and convey necessary actions if needed

• Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards

Sixt Rent A Car South San Francisco, CAAugust 2019– March 2020 Fleet Management Planner Responsible for the day-to-day planning and running of the fleet in order to ensure efficient and safe operations. Monitor various shift activities and perform other fleet-related duties. Responsibilities Responsible for monitoring and tracking of all shift activities (vehicles cleaned, vehicles moved, next day vehicle needs, etc.) Fleet planning and dispatching for hourly, daily, and weekly forecast demand Coordination of vehicles transfers between branches in the area Ensure the effective process of all types of car rental transactions Communication with both internal and external contacts: Internally with employees in all departments. Externally with vendors and customers over the phone Responsible for Inventory Management Other job duties as assigned to meet the business needs Castle Construction San Francisco, CA January 2019 – June 2019 Assistant Project Manager (Contract) Help major ongoing construction projects mainly in San Francisco Attend conferences for the new building materials and products Customer services deal with homeowners, clients from city government employees. Coordinate with delivery schedule such drivers, construction Cool Bull Freight System Inc. San Leandro, CA October 2016 – December 2018 LCL Manager

Dispatching and scheduling command commercial truck drivers and warehouse operations management.

Receiving countries to import, export invoice, quotation and arrange delivery Shipment warehouse storage management and inspection of outdated or unqualified or damage to the goods.

Specifically, for the customs seized the unqualified goods agents Global customer follow-up communication

Land, sea and air logistics in and out of the acceptance of the bills within and overseas Cycle count daily to ensure inventory was correct Express San Francisco Truck and Van driver May 2016 – October 2016 Warehouse keeper/Forklift driver

Take over all the bay area's customer information and deliveries from Monday to Friday

Check the domestic and foreign express shipment and deal with the express shipment and problems left in the warehouse.

Organize the warehouse and operate forklift

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