Legal Assistant Customer Service

DALILA PANDO

432-***-****

**************@*****.***

Skills Summary

I am an organized, critical thinker who thrives under pressure with a positive attitude. Fluent in English and Spanish with excellent communication skills, both verbal and in writing. Possessing capability to troubleshoot obstacles presented to me while working towards team goals.

Education

Bachelor’s Degree, Criminal Justice-December 2020

UTPB-Odessa, TX

High School Diploma-May 2016

Odessa High School-Odessa, TX

Experience

Johnson Service

Client Care Specialist August 2021-Current

I order parts for our company and get tracking for them through email from the vendors and contact the vendor via phone for tracking and updates on our orders. I attend virtual meetings required daily by our staff. A report is required from me every day which I download from our website and work on it through excel.

Law Offices of John Gibson and Associates

Paralegal/Legal Assistant / March 2019-May 2021

As Mr. Gibson’s paralegal/legal assistant, all client appointments and court hearings had to be routinely scheduled and up to date. Contacting various insurance adjusters and doctor’s offices to meet client’s needs were done daily. Documentation was submitted daily to worker’s compensation to ensure excellent client care regarding their cases.

Stripes Convenience Stores

Assistant Manager / February 2017-March 2019

Working as an assistant manager for Stripes Convenience Stores, customer service was priority above all but went hand in hand with a positive attitude. Creating weekly schedules, ordering entire store trucks, and weekly meetings are responsibility of a store manager. Management of daily bank deposits and working as a cashier when needed must be done daily.

Skills

-Bilingual, fluent in Spanish and English

-Excellent organization skills

-Skilled in Microsoft office, including but not limited to Microsoft word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook

-Exceptional customer service/client care skills

-Self motivated

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