JANET L. GRAHAM

**** * ******* ****** #*

Santa Ana, CA 92706

714-***-****

adu6vi@r.postjobfree.com

Employment Experience:

June, 2016 to present:

Orange County In Home Support Services

505 E Warner Ave, Santa Ana, CA 92705

714-***-****

Provider # 002263245

October, 2015 – May, 2016:

ADT Special Promotions Office, 521 North Mountain Avenue, Ste M, Ontario, CA 91786 Call Center Representative - Contacted client leads from auto-dialer scheduling presentation appointments for licensed security consultants to give sales presentations in CA, FL and TX for installation of in-home security services.

May – October, 2015:

Farm Fresh To You Satellite Office, 6388 Indiana Avenue, Suite 220, Riverside, CA 92506 Call Center Account Representative – The job required contacting potential clients and previous customers and offering discounts and various certified organic products to promote enrollment in weekly/monthly produce delivery programs. By placing about 100 calls per six- hour shift, sales ratio was about 25% with approximately 20 sales per week paid by requesting Visa, MasterCard or American Express account numbers and placing clients on an auto-ship program for weekly, bi-weekly or monthly delivery. May, 2013 – 2015:

Diamond Resorts International, 10600 West Charleston Boulevard, Las Vegas, NV 89135 Outbound Call Center/Reservationist – Position required contacting owners and former resort guests using an auto-dialer call system by making an average of 150- 200 calls a day and offering vacation getaway travel packages and promotional gifts for the purpose of scheduling appointments for in-person timeshare presentations at showroom locations in Dana Point, CA (Riviera Beach & Spa) and Scottsdale, AZ (Villa Mirage). February to October, 2011:

KOOL Radio 102.3FM/1280AM, 150 Spectrum Blvd., Las Vegas, NV 89101 702-***-**** Telemarketing/Inside Sales for “oldies” radio station selling radio airtime advertising packages on a weekly, monthly or quarterly basis and including emailing promotional materials, retrieving ads and payments, delivery of displays and tickets for special events and providing on-going customer support to clients in the Las Vegas Valley. December, 2008 – January, 2011:

Affordable Health, 848 N Rainbow Blvd, Ste #2029, Las Vegas, NV 89107 702-***-**** Administrative Assistant/Customer Service: Job responsibilities were a combination of clerical duties, scheduling appointments, and customer service, including outbound calling from internet leads, screening and enrolling clients for health and dental insurance and promoting discount coverage for uninsurable individuals. Related Skills: Microsoft Office: Outlook, Access, Word/Excel