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Data Entry Call Center

Location:
Minneapolis, MN
Posted:
February 07, 2023

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Resume:

Tamiko Bell

**** *. ***** **. *** ** Galloway, Ohio 43119

614-***-**** – adu6uv@r.postjobfree.com

Career Focus

Human Resources Professional with extensive knowledge in understanding the needs, objective, vision and mission of the business. Focusing on selecting qualified candidates, while providing professional customer service to all potential employees. My exceptional areas of expertise include Talent Acquisition, Benefits Management, Employee Relations, and High level of professionalism.

Summary of Skills

Recruitment/Screening/Interview

Benefits administration

401K Plan Admin

Worker’s Comp/FMLA/LOA

Support Order

●Employee New Hire Benefits Enrollment/Open Enrollment

●Background Checks/Drug Screening

● On-Boarding

●HRIS & Administrative Support/Garnishments/Childs Support Orders

●Training Employees/Team Building activities

●Employee Relations/Exit Interviews/ Collect and analyze employee data/Update employee files

●Proficient with Microsoft Office Suite including, Excel, PowerPoint, Word, Publisher. ADP, Workday, PeopleSoft, Kronos, and Taleo.

Professional Experience

HR Generalist

October 2022 to Current

Alliance Ground International (Formerly Total Airport Services)

Serves as Liaison and main POC between station and HDQ, communicating day to day functions and projects.

Recruiting & hiring primary focused on providing oversight of recruiting, screening, interviewing and completing on-boarding processes

Job Skill Training, Engagement & Retention, Performance Management, Payroll/Attendance, Benefits/Salary Administration

Plan and facilitate leadership training for managers, supervisors, and team leaders as needed.

Planning & Oversight in assesses effectiveness of HR practices and assist in developing and implementation of improvements for business. Help station h developing goals and future plans

Pay and Badging & Rewards with partnering with Corp HR on day-to-day items, effectiveness of pay & incentive programs, and developing and implementing new programs that drive retention and performance. Benefits/Salary administration Payroll/Attendance daily support

Night Auditor/Front Desk

Residence Inn/Aloft

May 2022 to Current

Compile and distribute daily, weekly, and Monthly report to General Manager, Department Leads, and Hotel Management

Perform additional Bookkeeping, Administrative, and accounting procedures as required

Delegate housekeeping, security, and service request, respond to guest inquires and resolve guest inquiries and guest complaints, process reservations and check-ins, and other front desk duties as required

Audit and reconcile all financial records including Cash Drawer activity, Credit Card transactions, room chargers final bill prep

HR/Payroll Administrator (Contractor)

May 2022 to September 2022

Voigt & Schweitzer Galvanizing

Multi-state Payroll Processing

Onboard new employees and complete pre-hire checks

Employee self-service module training

Benefits Management

Recruiting

Employee file maintenance, including but not limited to – wage garnishments, child support orders, tax levies, direct deposit set-up, position changes, and wage increases.

Adhere to scheduled deadlines for weekly and bi-weekly payroll.

Follow regulatory guidelines to ensure compliance with state and federal laws

Complete tax filing requirements and year-end closure(W2)

Talent Acquisition Specialist

June 2021 to December 2021

Lbrands (Contractor)

Screen candidates for seasonal employment

Schedule applicates for interviews

Provide offer letters to potential employees

Schedule candidates for orientation

Assist with all question regards to job requirements

Human Resource Generalist

December 2018 to August 2020

Sam’s Club eCommerce

Complete all time and attendance entries for all hourly associates

Create Job Requisitions and post for internal and external candidates

Recruit for all open positions in entire facility including mass hiring career events

Conduct phone interviews and in person interviews for all potential hour associates

Lead onboarding for all new hires

Process entry in HRMS for all new hires

Work all time and attendance error reports

Data corrections of missed or erroneous time punches

Create and file employment documents

Assist associates with Intranet for benefits

Process Work Compensation paperwork, LOA request, and Wage Garnishments

Human Resource Process & Systems Specialist

February 2016 to December 2018

The Ohio State University

Review specific business processes and work within the units, colleges, and service centers with leads and systems matters experts (SME’s) to make recommendations for better practice to rewrite the business process for university wide consistencies.

University wide review of all units/colleges service dates, setting guidelines for adjustments, payouts, and ongoing reporting functionality.

System verification of training required for all PeopleSoft HR system access request.

Implementing new Workforce HCM for University wide HR, Payroll, etc. Including designing business processes, Workflows, test cases, and Go Live.

Human Resource Generalist (Contractor)

August 2014 to January 2016

Limited Stores

Answer Human Resources questions relating to benefits, payroll and personal data.

Assist associates and managers with completion of Personal data, Job data and Benefit-related transactions in PeopleSoft.

Assist with administration of benefit programs.

Resolve associate eligibility issues.

Assist managers with transactions related to payroll processing.

Create, review and resolve weekly payroll exception reports.

Communicate and maintain relationship with 3rd party providers and others as needed.

Works closely with Benefit Specialist on all benefits and assist with open enrollment processing.

Provide excellent customer service to all customers.

Engage Human Resources management for issue resolution as needed.

Processing of all garnishment orders, unemployment request

Office Manager/HR Professional

January 2010 to August 2014

The Shepherd's Hands – Columbus, Ohio

Manage daily office operation, maintaining accurate records for consumers and contractors, including conducting background checks, onboarding, benefits enrollment, direct deposit setup, etc.

Assist in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Create meeting agendas and prepare CEO and staff with necessary meeting materials.

Complete weekly billing and payroll for all contractors and employees.

Human Resource Service Center/ HR Representative & Supervisor

June 2003 to December 2009

Limited Brands/Express Fashions – Columbus, Ohio

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Handled staffing, administering disciplinary procedures including corrective action plans and termination of employment.

Worked with compensation and benefits team to analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Effectively managed a high-volume of inbound and outbound customer calls.

Met all customer call guidelines including service levels, handle time and productivity.

Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.

Scheduled staff shifts to cover peaks time frames for customer inquiries in service center.

Provided accurate, specific and timely performance feedback for CSRs.

Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department

Accomplishments

Human Resources Training/Accomplishments:

Interviewed, hired and provided in-depth training to all call center staff on company HR call procedures including policies and procedures, call handling and data entry into HR software.

Managed a large volume call center with more than 15 employees.

Recipient of "Garment Award " for the development, hiring, training and implementation of the HR Service Center in my first year of employment.

People Soft software training and working knowledge of data entry and queries.

Kronos experience

Employee of the quarter in Oct 22 – Selected my leadership and peers

Education

Westerville North High School 1/91-6/93 Westerville, Ohio, USA

College Prep

High School Diploma 6/1993

Owens Community College 8/98-5/00 Toledo, Ohio, USA

Business Administration/Accounting

Accounting, Finance, Economic, Cost Accounting

Emphasis on Business Administration

Franklin University 1/12-9/14 Columbus, Ohio, USA

Human Resources Major

Marketing, Staffing, Training and Development, Compensation/Benefits, Employee/Labor Relations, Strategic HRM Capstone, Business Law.

GPA 3.75

Nominated to the National Society of Collegiate Scholars through Franklin University in 2013 References/Recommendations

Professional/Personal references and letters of recommendations upon request



Contact this candidate