Danielle Dyal

*** ******* **., *************, ** 32327

850-***-**** • adu6th@r.postjobfree.com

Dynamic, energetic, talented resource with ten years of customer service experience; strong organizational skills; outstanding telephone etiquette; empathetic professional successful in building relationships; ability to multi-task and prioritize in any circumstance; excellent researcher; seeking new professional opportunities commensurate with my skills and abilities.

Professional Experience

INVO/Progressus, Tallahassee FL November 2022 - Present

Registered Behavioral Technician

Using research-based methods, provide direct one-on-one therapy to clients in a center or home based setting under the supervision of a Board-Certified Behavior Analyst in delivering essential behavioral services to clients. Collect accurate data to ensure effectiveness of treatment and implement written treatment plans to address aggression and challenging behaviors. Ensure confidentiality of client protected health data under HIPAA.

Innovative Emergency Management, Tallahassee FL December 2021 – November 2022

Administrative Assistant

Draft and send out homeowner responsibility letters under the DEO Hurricane Irma Recovery program. Prepare and send Compliance Demand Letters to DEO and update the tracking sheet in Smartsheet with dates of approvals. Create Delay Reconciliation Requests and send them to General Contractors with the status of payment of Financial Consequences with appropriate attachments. Sent out Notices to Proceed once Project Management indicates they can be sent and enter this information into a Smartsheet for tracking purposes. Take notes at weekly meetings for Construction Project Management and Delay Reconciliation Request. Create a weekly Construction Bulletin that documents any new information for General Contractors.

Brookfield Properties, Tallahassee FL October 2021 - December 2021

Administrative Assistant

Performed high-level, administrative work, including frequently complex and confidential clerical

work organizing, scheduling, coordinating, researching, compiling, exchanging and analyzing

information. Participated in administrative functions including budgeting and developing budget

tracking reports. Assisted in implementing property activities. Interacted with executives,

managers, other employees and customers mainly to assist with information exchange, problems

and requests. Studied management methods to improve workflow, simplify reporting procedures,

and implement cost reductions. Provide administrative support to Accounting. Assisted in daily business of managers, which includes general office work, answering phones, greeting guests, word

processing, sorting and distributing mail. Researched, prepared and edited reports and presentations.

Read incoming mail and independently handles or attaches appropriate file/information for

recipients. Also directed services, such as maintenance, repair, purchasing and replenishing supplies,

mail and files. Scheduled meetings/conference calls and appointments and made travel arrangements,

as needed. Prepared, maintained and distributed activity and event lists. Also provided support to manage and update Insurance Certificates for any/all Tenants and/or vendors. Other duties as assigned.

State of Florida, Department of Administrative Hearings April 2019 – August 2021

Accountant II

Audit travel reimbursements and invoices for payment and approve Florida Accounting Information Resource (FLAIR) transactions for agency. Review voucher reports and provide for fund reconciliations of payments pursuant to good accounting practices. Tracked Operating Capital Outlay expenses and performed monthly reconciliations. Manage division appropriations and distributed quarterly payments pursuant to the General Appropriations Act. Served as agency administrator for the Statewide Travel Management System (STMS). responsible for creating and managing users, opening support cases to resolve issues with trip forms, and providing training for agency STMS users. Responsible for property management in FLAIR. Entered transactions for recording Records on Appeal payments and providing refunds for overpayment of Records on Appeal. Audit Avis car rental direct payments and SunPass transponder usage and payments monthly. Review and sign voucher payments when other accounting staff were out of the office.

Accountant I

Processed authorization and reimbursement forms in STMS for the agency. Developed training materials for travelers and approvers in the system and created online desk guides and training materials for agency. Performed training for judges and other personnel. Promoted to Accountant II.

State of Florida, Department of Management Services November 2018 – March 2019

Fiscal Assistant II, OPS

Responsible for the receipt, endorsement, logging and processing of checks. Pick up warrants from DFS and bring them to DMS for distribution. Drop off MFMP Vouchers to the vendor for processing. Check voucher statuses on FLAIR. Order goods and services for Accounting Department through MyFloridaMarketPlace.

Administrative Assistant II, OPS

Managed calendar and phone for busy Chief Information Officer (CIO). Managed the vetting process for approvals for vendor and lobbyist meetings with CIO. Scheduled meetings after approval with vendors and lobbyists for the CIO and his office. Researched vendor contacts and gathered meeting materials for these meetings as they related to the vendors IT products and services. Created briefing materials and presentations for the CIO to use in meetings with divisions and other stakeholders. Drafted correspondence on behalf of the CIO. Worked with Agency divisions to request documents and information on behalf of the CIO to prepare for meetings. Routed agency helpdesk requests to appropriate queues as needed. Entered purchase requisitions for IT hardware, software, and services via MyFloridaMarketPlace (MFMP). Reconciled invoices and orders in MFMP. Processed contractual invoices for Staff Augmentations services associated with the Statewide Travel Project and other IT contractors. Tracked spend plans for each of the organizational codes for IT.

Dreams Day Care, Crawfordville, FL July 2016 – November 2018

Lead Teacher, 1 Yr. Olds

Responsible for designing curriculum and lesson plans to promote developmental opportunities. Prepared strategies and constructed materials for learning and reinforcement. Responsible for record-keeping tasks and data collection. Participated in program in-service activities. Evaluated the performance of each child and communicated same with parents. Established and consistently enforced behavioral rules. Attended to children's basic needs in a professional, nurturing manner. Planned age-appropriate craft activities for the students staying within the allotted budget for Art. Implemented all craft activities, being able to lead sessions in a fun and safe manner. Assisted with staff training and development. Assisted with staff evaluations.

White Elephant Antique Store, Crawfordville, FL June 2015 – November 2018

Shift Manager

Position responsible for managing evening and weekend operations of successful antique store. Maintained inventory, sales and financial records. Tracked store budget using Microsoft Excel. Balanced cash drawer nightly. Received new store items into inventory. Established pricing tiers and categories for furniture and other items. Setup up merchandise displays and provided excellent customer service to customers.

Promise Land Ministries Thrift Store, Crawfordville, FL July 2014 – June 2016

Store Manager

Managed day-to-day operations of thriving thrift store. Resolved customer complaints promptly to provide outstanding customer service. Recruited, trained, managed and appraised store employees. Maintained inventory, sales and financial records. Developed and managed store budget. Oversaw pricing and inventory control. Reported on store financial performance regularly to Church Pastor and Elders.

Professional Skills

Outstanding customer services skills

Skilled in communicating with varied audiences

Creative thinker with great attention to detail

Establish and maintain strong interpersonal relationships

Proficient in MS Word, Excel, Outlook and Powerpoint

Proficient with FLAIR entry and accounting controls

Proficient with Statewide Travel Management System

Proficient with MyFloridaMarketPlace purchase requisitions and invoice processing

Education

Tallahassee Community College 2021

Bethel University 2003-2004

HS Diploma, Carroll Academy, Huntington TN 2003

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