Evelyn

Natal

**** ******** ***. #** ********, NY 11233

718-***-****

adu6ql@r.postjobfree.com

A skilled and dedicated professional with solid 15 years of experience and background in administrative and customer service-oriented roles working in high-volume environments focused on delivering exceptional operational service and support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office and special project as needed. Excellent interpersonal skills with the ability to provide empathetic care and services to English and Spanish speaking clients.

Experience

Assistant Manager Extra Space Storage 2021-2022

Developed excellent customer relationships by identifying the client’s storage needs and providing them with solutions. Improved sales objectives with prospective customers through unit rentals, insurance of rentals, and sales of moving materials. Guided new customers through rental processes and agreements, keeping facility up to the highest of cleanliness standards (i.e. cleaning units, sweeping, mopping) Performed independently on a day to day basis with a focus on teamwork and partnerships with other stores in the area. Handled store’s retail business, including operating the point of sale system, processing reports, and making bank deposits. Handled all auctions for unpaid units, prepared paperwork’s send notice to customers, completed inventory for each unit for auction sales, send collection notices to credit report agencies.

OFFICE MANAGER PARK SLOPE CHIROPRACTIC, 2020-2021

Greet and check in patients, and collect personal, medical, and insurance information.

Schedule, reschedule, and verify patient appointments. Coordinate physician schedules and maintain patient flow, confirmed patient information, collected copays and verified insurance. Posted charges, payments. Use Eclipse software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic. Manage office inventories, prep charts for the following day. Prepared, maintained and transmitted correspondence and medical records by mail, e-mail and fax

Answered high volume multiple telephone lines, taking messages and directing calls. Use patient scheduler for new patients and return appointments in Zocdoc and Hourmine.

OFFICE MANAGER ASSISTANT OCCUPATIONAL THERAPY CONCEPT 2019 - 2020

Greeted patients, checked patients in and out of the office, scheduled appointments, assisted with billing. Maintained accurate medical records. Handled all insurance related authorization and eligibility. Worked with adjusters in no-fault and workers compensation cases. Prepared client charts, clean the reception area, and maintain office inventory.

FRONT DESK HANDS OF HOPE PHYSICAL THERAPY 2018 –2019

Greeted patients, answered phones, responded to patient inquiries and transferred calls to appropriate staff members. Checking patients in and out of the office, scheduling appointments, assisted with billing. Maintained accurate medical records. Handled all insurance related authorization and eligibility. Prepared client charts, cleaned the reception area, and maintained office inventory.

SALES ASSOCIATE THE GAP 2013 –2015

Greeted customer and assisted with purchase needs. Restocked merchandise on shelves, assisted customers opening store credit card.

ASSISTANT MANAGER SAFEGUARD SELF STORAGE 2007-2012

Developed excellent customer relationships by identifying the client’s storage needs and providing them with solutions. Improved sales objectives with prospective customers through unit rentals, insurance of rentals, and sales of moving materials. Guided new customers through rental processes and agreements, keeping facility up to the highest of cleanliness standards (i.e. cleaning units, sweeping, mopping) Performed independently on a day to day basis with a focus on teamwork and partnerships with other stores in the area. Handled store’s retail business, including operating the point of sale system, processing reports, and making bank deposits. Handled all auctions for unpaid units, prepared paperwork’s send notice to customers, completed inventory for each unit for auction sales, send collection notices to credit report agencies.

ASSISTANT MANAGER MANHATTAN MINI STORAGE 2005-2006

Attended to customers’ needs understand their unique situation and recommend solutions and products that will meet their needs, assisted in training with in-store technology for new employees. Expert on the leasing process, explained to customers and managed all aspects of rentals from making a sale, to taking payments, to selling merchandise, to offering insurance and making collection phone calls. Took ownership of store’s retail business, including operating the point of sale system, processing reports, and making bank deposits. Participated in operations activities such as: inspecting the store through daily walk-throughs, performing lock checks, and cleaning and maintaining the property.

ASSISTANT MANAGER AMERICAN SELF STORAGE 2003–2004

Promoted and execute sales of all storage products and services to the general public, both in-person and over the telephone. Provided outstanding customer service and account management assistance, including timely follow up, to new, existing and previous customers. Monitored and responded to all building-related issues, including maintenance, inventory and access control. Directed and supervised maintenance personnel. Handled daily cash deposit review and reconciliation. Independently supervised building operations for extended periods of time, including crisis resolution and emergency response management Assisted supervisors and managers with additional duties as needed.

Skills

FLUENT IN SPANISH

ABILITY TO WORK UNDER PRESSURE

TEAM WORK

ADMINISTRATIVE SKILLS

EMR SOFTWARE: THERAOFFICE, WEBPT, HENO,ECLIPSE

Education

SUNY Empire State College New York City

Sarah J. Hale High School

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