S

Tanya

Shelton

479-***-****

tonyashelton*@gmail.

com

Fayetteville, AR 72704

SUMMARY

I'm a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

SKILLS

Sales Monitoring

Time Management

Retail Operations Management

Customer Rapport

Staff Development

Work Planning and Prioritization

Team Leadership

Recruitment and Hiring

Problem Resolution

Verbal and Written Communication

EXPERIENCE

1st Assistant Manager

Fayetteville, AR

Casey's General Store/ Apr 2022 to Current

Delegated work to staff, setting priorities and goals. Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Delegated tasks to team members based upon skill level and to achieve organizational goals.

Mediated conflicts between employees and facilitated effective resolutions to disputes. Reviewed completed work to verify consistency, quality and conformance. Resolved customer inquiries and complaints requiring management-level escalation. Collaborated with store manager to develop strategies for achieving sales and profit goals.

Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.

Proposed or approved modifications to project plans. Bartender

Fayetteville, AR

Jose's Bar and Grill/ Sep 2019 to Mar 2021

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Collected and organized daily till totals and tips. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Checked identification of guests to verify age requirements for alcohol purchase. Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Kept track of bar tabs and transferred open tabs to dining area for wait staff. Upsold customers from shelf to premium brands to help boost sales. Assistant Store Manager

Fayetteville, AR

Foghorn's Wings & Things/ Mar 2015 to Sep 2019

Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Handled scheduling for store shifts to achieve adequate staffing. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Prepared staff work schedules and assigned team members to specific duties. Coached and developed store associates through formal and informal interactions. Implemented successful business strategies to increase revenue and target new markets.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Oversaw coaching and guidance of store employees to foster advancement in work operations.

Delegated assignments based on team strengths to optimize floor coverage and service levels.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Maintained inventory by checking merchandise to determine levels. Supervised cashiers in processing credit, debit and cash payments to streamline sales. Assistant Store Manager

Harrison, AR

Shoney's Restaurant/ Feb 2009 to Jul 2014

Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Supervised activities of dining room staff to maintain service levels and support guest needs.

Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Created detailed reports on weekly and monthly revenues and expenses. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Scheduled and directed staff in daily work assignments to maximize productivity. Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Coached staff on strategies to enhance performance and improve customer relations. Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Oversaw food preparation, production and presentation according to quality standards. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences. Resolved and investigated complaints regarding service, food quality and accommodations.

Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees. EDUCATION AND TRAINING

High School Diploma

Harrison High School May 2004

Arkansas

CERTIFICATIONS

ServSafe

I was certified for over 20 years and have just recently let it lapse, per I don't work in food industry at the moment. But would obtain it again if need be.

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