TRACY HARVEY

*** ******* **** ****, **********, SC 29617 • 864-***-**** • adu6oi@r.postjobfree.com

Professional Summary

Driven and dedicated individual who loves a challenging work environment to showcase my knowledge and skills as a business professional. Experienced in Human Resources administration, policies and procedures, with computer skills, excellent customer service skills and many years of experience in administration. I also bring 8+ years of healthcare experience, providing exceptional care to patients. I pay close attention to detail, accuracy driven, very efficient and successful at delivering excellent support to co-workers, customers, clients, patients and families.

Skills

Human Resources

Office administration

General Office Duties

Payroll/Benefits

Data Entry

Excellent written/verbal communication skills

Administrative support

Microsoft word, excel, PowerPoint, access, teams

SharePoint

MS Office proficiency

Excellent Customer service

Charting and clinical documentation

Respiratory and Home Medical equipment

Direct patient care

Patient Education

Staff training

Work History

Human Resource Specialist-HR, 9/22/2020 to present SCDHEC-Greenville, SC

● Plans and coordinates human resources activities for the Public Health Upstate Region.

● Provides assistance to the Regional Leadership Team (RLT) and the Office of Human Resources in the administration of human resources activities for the Region.

● Oversees the human resources staff

● Provides assistance to staff in the 11 counties of the Upstate Region.

● Supervises and performs human resources activities to include posting, filtering, and closing positions through the State NeoGov applicant system, onboard new hires, and process salary actions on new hires and existing employees.

● Provides supervision, direction and guidance to subordinate staff. Participates and provides updates in meetings.

● Coordinates general administrative and support activities related to human resources.

● Ensures timely submission of documents to the Office of Human Resources.

● Serves as the Office of HR contact for HR matters including leave and payroll issues.

● Serves as the SCEIS Time and Leave Administrator.

● Administers Workers Compensation and Family and Medical Leave Act (FMLA) activities, and OSHA reporting for the region.

● Assists in the administration of Employee Relations programs for the region to include drafting disciplinary documents, notices of substandard performance, and execution of grievance procedures.

● Provides input to the Regional Leadership Team with interpreting agency policy and enforcement.

● Provides updates to the vacancy report, ensures that the organizational charts and other pertinent documents/spreadsheets are updated.

Respiratory Account Specialist, 10/21/2019 to 9/18/2020 Prisma Health- Greenville, SC

● Accountable for Patient Intake, entering demographics, and all information pertaining to proper billing and collections

● Ensures that billing and claims are sent out timely and are followed up on

● Assist customers with all equipment and supplies as needed

● Exhibits excellent customer service skills when interacting with Customers, Referral Sources, and Co-Workers

Respiratory Therapist- PRN, 08/2018 to 10/30/2019

National HME-Allcare Medical – Greenville, SC

● Initiation of standard therapy, basic ventilator management for patients requiring breathing treatments while monitoring patient progress

● Consult with physicians to develop best treatment plan for patients

● Guide patients in understanding terminal illnesses by provided patients and/or families with comforting care at the end of life stages

● Chart and record information in patient files

Lead Respiratory Therapist, 04/2012 to 08/2018

National HME-Allcare Medical – Greenville, SC

● Initiation of standard therapy, basic ventilator management for patients requiring breathing treatments while monitoring patient progress

● Consult with physicians to develop best treatment plan for patients

● Guided patients in understanding terminal illnesses by providing patients and/or families with comforting care at the end of life stages

● Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities

● Scheduled follow up home visits

● Charted and recorded information in patient files

● Developed standard operating procedures in the Respiratory Dept

● Initiated Staff training and development on how to improve patient interactions

● Oversee 15-20 medical technicians within the SC region to ensure department policies and procedures were followed

Administrative Assistant, 02/2007 to 03/2012

Piedmont Wilderness Institute – Clinton, South Carolina

● Maintained the front desk and reception area in a neat and organized fashion

● Planned meetings and prepared conference rooms

● Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties

● Prepared purchase orders and expense reports

● Determined proper handling of financial transactions dealing with accounts payables and receivables within designated limits

● Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors

Customer Service Representative, 03/2005 to 01/2007 Sofa Express – Laurens, South Carolina (US)

● Assisted call-in customers with questions and orders

● Created and reviewed invoices to maintain accuracy

● Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members

● Provided accurate and appropriate information in response to customer inquiries

● Collected customer feedback and made process changes to exceed customer satisfaction goals

● Responded to employee inquiries regarding payroll and timekeeping

Education

Associate of Science: Respiratory Therapy, 08/2011 Piedmont Technical College - Greenwood, SC

● Graduated Summa Cum Laude

● Graduated top 3 of my class

Certifications

● SC Respiratory Care Practitioner license

● CRT- Certified Respiratory Therapist

● E-verify

● Personnel Practices

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