Brent Jones adu6o3@r.postjobfree.com

Santa Cruz County, California

LinkedIn Profile: www.linkedin.com/in/BrentAllanJones Summary:

Motivated Senior IT leader with many years of IT expertise. Recognized for assessing operational needs & developing solutions to save costs, improve revenues, & drive customer satisfaction. Resourceful & well-organized with excellent leadership & team building record. Demonstrated ability to complete tasks accurately despite interruptions & competing demands. Skills:

- Process & Procedure development

- Case Management, Reporting (KPI’s) and problem resolutions

- Contract Negotiations & Vendor relationships

- Project Management, Cost Analysis & Budgeting

- Troubleshooting, Analysis & Resolution (Proactive)

- Team Building, Inclusion & Career Development

Notable Career Accomplishments:

• PayPal – Co-Managed the complete build out of 2 data centers (PayPal/GoPay stack) in China for PayPal’s GoPay acquisition. This allows GoPay to run independently from PayPal. Think of GoPay as the PayPal equivalent in China

• Edgewater Networks – Researched, planned & managed the migration of the company's Google Apps for Business

(Email, Sites & Drives) to Office 365 (Email, Team Sites, OneDrive & SharePoint). Also included the build out of a Skype for Business environment in our lab for product certifications with Microsoft.

• InnoPath Software – Assisted with the Design & implementation of a new High-Density Data Center. This included 24 racks, 200+ servers, 10GB backbone, scalability, high efficiency, HA connectivity & VMware with NetApp shared storage. Also designed & implemented customers facing SaaS Pods with InnoPaths Software Solutions. Project was completed on time & under budget.

• Log logic Inc. - Diagnosed & resolved major networking issues between production & the Engineering lab while providing a cost-effective solution for the next budget cycle (There were substantial Savings with a Major increase in performance, security & engineering reliability).

• Mendocino Software – Redesigned & implemented a new Engineering Lab & Data Center which included 39 racks with over 350 servers. Redesign also included a new backbone switch that handled over 1500 Ethernet ports with the ability to run fiber SAN switches from the core (Easier administration to every rack). An upgraded AC & UPS solution with environmental monitoring. Monthly data center operational costs were reduced by 60%. Project was completed under budget & on time.

• Colliers International – Increased performance, security & reliability by redesigning & implementing an MPLS network

(including core) for 13 offices & a ShoreTel IP Telephony solution. Increased productivity and efficiency by providing IP Telephony & video application tools to the brokers and staff. Implemented a KPI solution to maintain & monitor Services

& Customer Satisfaction. This allowed me to better identify gaps & provide the appropriate corrective actions as needed.

• ShoreTel Communications – Designed & implemented a DIA/ IPSEC Site to Site Company-wide WAN. Connecting all ShoreTel offices together securely with a centralized SAN solution. Increased application performance & security. Lowered communication costs by 60%. Implemented a full infrastructure/server life-cycle management program. Professional Experience:

10/2019 to 12/2022 PayPal, San Jose, CA.

Payment Systems – 25,000+ Employees & Contractors

IT Infrastructure Program Manager (M&A Integrations) - Contracted Managing full Corp migration/integration of acquired companies into PayPal's environment (Domestic & International)

• Onboarding of users (NTID’s, SSO/MFA, VPN, Laptops, mobile devices, and training)

• Office 365 (Email & Apps)

• Voice (MS Teams/Avaya)

• Collaboration (Slack & Teams)

• Corp Networking (Including Wi-Fi & Security)

• Applications migration or integration (SSO)

• Storage & Data (Determine Class of data, provide plan & execute)

• Compliance & Change Management

• Budgeting and Cost Analysis

• Procurement & Vendor Management

• Coordination & Collaboration between internal teams and acquired company 8/2018 to 7/2019 Ribbon Communications, San Jose, CA. (Acquired my previous employer, Edgewater Networks) Real-Time Communications - 3000+ Employees & Contractors Sr. IT Manager (M&A Integrations)

Managed Edgewater’s full integration into Ribbon Communications (Infra & Apps) including Anova Data Systems acquisition

• Engineering Lab Systems & Services

• Office 365

• Hosted Voice: Skype for Business (Includes desk phones)

• Site to Site VPN Connectivity

• IDS (Dell SecureWorks) deployment

• SD-Wan (Silver Peak) deployment

• AD Trust/Federation (includes Microsoft MFA)

• OKTA SSO

• Bluejeans to Skype for Business (Includes converting Conference room systems)

• Veeam (Cloud backup)

• Jira, Confluence & Bitbucket (Atlassian)

• Sophos Intercept X

• Kace deployment (Allowed us to roll-out Carbonite & Encryption to mobile users)

• Salesforce (CRM)

• NetSuite to Oracle (ERP) migration while adhering to SOX compliance 3/2015 to 8/2018 Edgewater Networks, (Acquired By Ribbon Communications) San Jose, CA. Edge Session Border Controllers - 150+ Employees & Contractors Sr. IT Manager

• Hired & managed the Edgewater IT Team (Helpdesk & Infrastructure)

• Maintained vendor & partner relationships including Contracts (Prepared departmental contracts for attorney approval)

• Managed IT Projects & budget

• Promoted continuous improvement per IT governance process

• Provided onsite user training (identify gaps & offer skills training)

• Improved processes & mentored junior team members on best practices & standards

• Provided effective resolutions to issues & escalated problems providing quality services & support

• Developed & rolled out a change control process for IT infrastructure & systems updates

• Set the company standards for all hardware, software & services (Client, Server, Applications & Support)

• Develop, manage & maintain IT policies, procedures & reporting (KPIs, Audits, etc.)

• Our team managed the following Systems & Services: o Salesforce (CRM) & NetSuite (ERP)

o Engineering Atlassian systems (JIRA, Confluence, Bitbucket on AWS) o Office365

o BlueJeans video conferencing including Conference room systems o Hosted Voice (BroadSoft provided by Global Phone) o Concur expense system

o Box.com (cloud file sharing)

o Agility Disaster recovery for Facilities

o vSphere, Windows, MAC, Linux systems

o PAN Firewalls, Juniper routers, Cisco/Aruba switching, ClearPass & Aruba Wi-Fi o Two Data Centers (San Jose & Dallas) including 1 large lab in San Jose 6/2013 to 3/2015 Stratogent, San Mateo, CA.

Custom Managed IT Services - 60+ Employees & Contractors Sr. IT Manager

• Managed 3 Tiers of Stratogent Technical Engineers (US & India) supporting a subset of Customers 24x7x365.

• We handled the day to day operations for our customers so they can focus on their internal projects.

• Duties include daily ticket processing, Change Control, Compliance, audits & reviews

• Server & Infrastructure monthly maintenance

• Other services we provided were Network Design, Compliance reviews (SOX, PCI &HIPAA), planning, configuration & implementation.

10/2008 to 5/2013 innopath Software, Sunnyvale, CA. Mobile Device Management - 100+ employees (Layoffs due to downsizing, Company eventually closed) Sr. Systems Engineer

• Managed Vendor relations including support renewals & new equipment purchases

• Designed, Setup & implemented a new data center for a complete company relocation.

• Included a UPS & Generator solution using an ATS

• Managed all Upgrades & Maintenance for infrastructure equipment (LAN/WAN), Servers,

• Applications & multiple data center environments (Domestic & International) 24x7x365

• Systems & Services managed:

o Juniper & Cisco Routers (100mb HA fiber internet) o Fortinet & NetScreen Firewalls

o Extreme & Foundry Switches (10GB backbone)

o Juniper VPN Appliances (Client)

o Silver Creek Data Acceleration & compression between sites o VMware 4.1 & 5.0u2 (Hybrid Cloud w/20 ESX servers & 500 VM’s between HQ, Beijing, Korea & Rackspace (London

& Texas)) on NetApp shared storage

o Wireless (Aerohive) solution with 802.1x authentication o Windows Server 2008 (AD) with Exchange 2007 CCR

o SQL 2008 & SharePoint

o Salesforce.com & Navision

o Engineering: Jira, Bugzilla, TechExcel

o Avaya IP Office including a VM voice mail server. 4/2008 to 10/2008 Log logic, San Jose, CA.

Real Time Log Management - 100+ employees (Down from 200, left company due to high RIF count) IT Director & Lab Manager

• Managed the Log logic IT team (Helpdesk and Infrastructure)

• Managed Corp and engineering networks, video conferencing, security, and systems (Windows & Linux)

• Designed and implemented a new network & wireless solution

• Budgeting & Vendor relations including contracts

• Designed & planned for a major company move to a new location. Included a new data center build out. Move was canceled due to RIF

• Provided Strategic Guidance & support to the Engineering, Development & Operational teams 5/2007 to 3/2008 Mendocino Software, Fremont, CA.

CDP (Continuous Data Protection) - 60+ employees (Companies Patents were sold & then company was shut down) IT Director & Engineering Lab Services Manager

• Hired and managed a strong team to support the on-going demand of test & development.

• Designed, budgeted (Just under 1 million) & implemented a complete overhaul of the Data Center including AC upgrades, Fire Life Safety, switched electrical by UPS zones, Cat5E cabling, fiber, Extreme Networks backbone, NIS & Active Directory while improving performance & reliability for Engineering, Development & production environments.

• Increased security by implementing strict filtering policies, client SLL VPN, & AD security groups. Installed an Extreme Networks Backbone with Brocade Fiber SAN switches at each Storage rack for easier management

• Setup Applications such as SharePoint, Exchange & SQL.

• Our team supported all OS platforms: Windows, Solaris, AIX, HP-UX, Linux, Mac OS & more.

• Virtualization

• Designed, setup & rolled out an online backup solution & strategy

• Planned & implemented a Disaster Recovery process & procedure

• Setup a network-based client Image automation solution for Windows systems

• Developed an ITIL Principals program & procedures 7/2003 to 5/2007 Colliers International Partnership, San Jose, CA. Commercial Real Estate - 500+ Employees & Contractors (Downsizing due to lack of Sales) IT Manager / Sr. Network Engineer

• I was hired by the VP of IT to help resolve the failing server & switch infrastructure at all 13 locations

• This included bringing up staff morale (Helpdesk & Infrastructure).

• Managed 4 Helpdesk staff & 3 Network administrators.

• Developed support processes & resolved staff morale including performance issues

• Designed, setup & deployed a complete technology upgrade successfully (LAN/WAN)

• Developed budgets based on a firm foundation of business needs & direction

• Changed the group’s focus to strategic & proactive contributions.

• Boosted WAN performance & security at a lower cost (MPLS WAN using Cisco Routers with Fortinet Firewalls).

• Timely resolution of Platform & Software related issues.

• Enhanced Broker productivity by introducing BES, ShoreTel, & Goodlink services

• Implemented ShoreTel VOIP & Video systems in 13 offices in California & Nevada

• Responsible for Budget: $1.5M operational & $1M Capital

• Technical Environment: Windows 2000 & 2003, Exchange 2000 upgraded to 2003, SQL Server 2000, IIS, .Net, IPsec VPN, VOIP all running on an Extreme Networks Backbone

8/2000 to 2/2003 ShoreTel Communications, Sunnyvale, CA. IP Telephony Solutions - 200+ employees (Downsizing due to lack of Sales) Senior Network Engineer

• Managed data backups: Implemented an iSCSi SAN solution as part of the company’s backup strategy.

• Managed networking & Security systems: Setup site to site VPN tunnels to all offices including home offices (18). This included bandwidth shaping & QOS. Also included client VPN connectivity.

• Implemented two IP Telephony networks to separate Engineering & Production. Engineering needed to be able to “Eat their own Dog Food” (QA) before pushing it into Production. This included Video Conferencing (QOS/COS) between most sites. Education:

• Cogswell Polytechnical College Cupertino, California - BS Degree (Equiv.)

• University of Phoenix San Jose, California - PM & Management courses (University of Phoenix in San Jose)

• Heald Institute of Technology San Jose, California - AAS Degree in Computer Science & Networking

• Additional Training San Jose, California - GIAC SANS & VMware 4.0 Training

• Other Certifications Sunnyvale, California - Fortinet Firewalls: Certified: FCSE References provided upon request

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