Brittney Toney

Rockford, IL *****

adu6nz@r.postjobfree.com

+1-815-***-****

• Background in Customer service

• Background in Management

• Excellent Verbal and written communication skills

• Excellent Time and management skills and strong work ethic

• Impeccable leadership, organizational skills

Authorized to work in the US for any employer

Work Experience

Stock Associate

ALDI - Rockford, IL

May 2019 to Present

•Unloads and unpacks items and stocks shelves with received inventory.

• Organizes new inventory arriving; ensures inventory is directed to correct location.

• Removes and breaks down empty boxes.

• Operates machinery and follows all safety procedures

• Collaborates with team members and communicates relevant information to direct leader.

• Upholds the security and confidentiality of documents and data within area of responsibility.

• Other duties as assigned.

Line lead assembly

Yangfeng Automotive - Rockford, IL

May 2017 to Present

• Produces components by assembling parts and subassemblies.

• Reads and deciphers schematics, blueprints, and assembly instructions.

• Positions or aligns components and parts, either manually or with hoists.

• Uses hand tools or machines to assemble parts.

• Conducts quality control checks.

• Cleans and maintains work area and equipment, including tools.

• Prepares work to be accomplished by studying parts lists and gathering parts, subassemblies, tools, and materials.

• Positions parts and subassemblies by using templates or reading measurements.

• Assembles components by examining connections for correct fit, fastening parts and subassemblies.

• Verifies specifications by measuring completed component.

• Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.

• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

• Conserves resources by using equipment and supplies as needed to accomplish job results.

• Documents actions by completing production and quality forms. Bus Driver

Sunrise - Rockford, IL

January 2016 to April 2017

• Driving a 14 passenger bus

• Perform beginning-shift vehicle inspections before departure

• Drive route daily, Conduct safety meetings, Train original and renewal drivers

• keep all driver records updated TO-1 and To-2's, drive activity trips.

• kept all routes updated, Road observations and ride checks, resolved concern / complaints from public and district personnel.

Customer Service Representative

Alorica Calling Center - Rockford, IL

October 2014 to December 2016

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through Various channels

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. Guest Service Manager

mcdonalds - Rockford, IL

February 2007 to October 2015

• Shift Managers perform a variety or tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for:

• Food Safety

• Internal Communication

• Inventory Management

• Daily Maintenance and Cleanliness

• Managing Crew

• Quality Food Production

• Exceptional Customer Service

• Safety and Security

• Scheduling

• Training

• Money Handling

• Taking daily to the bank

• Food preparation, oversees preparation of food to make sure it meets quality and health standards

• Food safety, taking temperatures of food making sure the settings are at the correct settings, serving hot fresh quality food

• running shift with 10 or more employees, setting targets, setting goals, changing the prices on menu board, promoting upcoming products,

• changing register drawers between shifts, counting the drawers down to make out daily deposits

• handling customer complaints

Accomplishments

Moving up from crew member to a shift runner to a guest service manager Skills Used

Food handling,coaching new & existing employees, customer service skills Education

High school diploma

Guilford High School

June 2007

certification

Educators of Beauty College of Cosmetology-Rockford High school diploma or GED

Guilford High School

Skills

• Stockroom (3 years)

• Pallet Jack (3 years)

• Guest Services (10+ years)

• Shipping & Receiving

• Bus Driving

• Food Handling (10+ years)

• School Bus Driving (2 years)

• Food Safety (8 years)

• Load & Unload

• Shuttle Driving

• Food Preparation (10+ years)

• Packaging

• Freight Experience (4 years)

• Cooking (10+ years)

• Delivery Driver Experience

• Forklift (3 years)

• Warehouse Experience (4 years)

• Customer service (10+ years)

• Route Driving

• Food Production

• Shift Management

• Quality Control

• Assembly

• Blueprint Reading

Awards

Perfessional Image

July 2015

Certifications and Licenses

food sanitation license

March 2010 to Present

Basic Management& Guest Service Management

Present

Contact this candidate