Rosalia D Palotto

adu6mj@r.postjobfree.com 585-***-****

**** **** ******** ***** ********, Arizona 85224

Professional Summary

An accomplished and enthusiastic Administrative Professional with 20+ years of experience providing high level of support to top-notch executives in various industries such as Human Resources, Law, and Banking. A dedicated team player providing stability and excellent customer service while managing the day-to-day workplace operations. Skills

• Proactive

• Problem Solver

• Multi-tasking

• Interpersonal

• Time Management

• Employee Relations

• Microsoft Office

• Payroll Processing

• Detail Oriented

Work Experience

CDS Life Transitions

Human Resources Assistant / July 2021 – May 2022

• Provided administrative support and excellent customer service to the HR Director and other HR professionals while acting as a liaison between various departments, employees, and new applicants

• Administrative duties included processing new hires, terminations, staff changes, payroll changes, assisting with onboarding, and prepared new hire orientation packets

• Ensured new hire applicant references were completed and processed via RBA Staff & Screening

• Created, updated, maintained spreadsheets, and shared with department managers and executives

• Acted with integrity while maintaining HR information via ADP Workforce Now, and paid close attention to detail to prevent errors and financial losses

• Managed the New York State License Notification Services database and prevented legal action accusations by ensuring driving staff always had valid and non-suspended driving records

• Reconciled the HR department’s monthly credit card bill and other expenses via AvidXchange

• Responsible for building access database and day to day operations such as assigning and deactivating Key Fobs for new hires and terminated staff

• Responded to public agencies requesting employment verifications, reference checks, and other legal inquires via email, and over the phone

Greece Central & Spencerport Central School Districts Service Specialist / December 2016 – June 2021

• Supported Food Service Manager with daily cashier drawer set up, end of day cashier balancing, cash office money bag procedures, logged in daily meal counts for the National School Lunch Program, and assisted with the preparation of annual performance reviews

• Assisted students and teachers with special dietary meal requirements Dew It Green LLC

Business Owner- HR Office Manager / March 2009 - May 2012

• Handled the day-to-day operations of the business, performed office management tasks and bookkeeping via QuickBooks Pro 2009

• Managed marketing strategies, ordered promotional materials and prepared customer samples

• Arranged meetings for CEO to meet with new client prospects while corresponding and maintaining relationships with existing customers

Woods Oviatt Gilman LLP

Administrative Assistant / December 2004 – July 2012

• Handled all reception calls with confidentiality and maintained the security of the phone system

• Supported attorneys with various tasks such as scheduling conference rooms, conference calls, internet searches, editing documents, revising reports, and maintained digital filing system

• Helped secretaries with attorney timesheet submissions, various projects, and mailings

• Assisted the Accounting department with billing processes to ensure month-end deadlines were met

• Trained new reception floaters and updated desk related forms, documents, and responsibilities BMO Bank of Montreal

Senior Human Resources Payroll Manager / June 2000 – July 2004

• Administrative Payroll Manager for 97 Bank of Montreal branches within Ontario, Canada

• Processed transactions efficiently while paying close attention to detail including but not limited to; new hires, terminations, weekly time sheets, amendments, leave of absences, short term disability, and other managerial requests

• Actively communicated and provided ongoing support to Executive Assistants, Area Banking Managers and Branch Managers to ensure all branch and district level operations were met

• Managed bi-weekly, monthly, quarterly, and year-end reports to prevent redundancy and control financial stability (gross payroll, hours worked, vacation accrual)

• Audited overall year-end earnings per individual employee to ensure that bonus payouts were accurately distributed while working closely with colleagues to streamline administrative processes and procedures

BMO Bank of Montreal

Financial Services & Investment Sales Manager / Aug. 1994 – Jun. 2000

• Managed a portfolio of personal clients with new accounts, everyday banking, and Investment needs

• Reviewed investment account reports with significant balances and proactively assisted clients by matching investment products with their retirement objectives

• Enhanced branch investment portfolio and generated branch profitability by conducting product knowledge presentations, coordinated workshops, and held open house events Education:

C.W. Jeffery’s Collegiate High School

Other Financial Services Related Studies:

• Customer Service and Financial Services Manager accreditation

• Investment Funds in Canada licensed

• Personal Financial Counseling and Relationship Management

• Wealth Management and Team Dynamics