Donna E Allen

Chandler, AZ *****

adu6m7@r.postjobfree.com

+1-607-***-****

Flexible, compassionate with many years of experience in Business, Team Lead, Supervisor, Production Control,

Quality Control. Specialize in communication, quality management and team work. Scheduler, Settlements

Authorized to work in the US for any employer

Work Experience

Member Service Loan Services, Deferral, Settlements /LS-Payment’s Freedom Financial Network/Achieve Personal Loans - Phoenix, AZ December 2019 to February 2023

• Verified Process for all customer service, also looked at the clients account to see if they qualify for assistance.. Work all applications like Sales Force, NLS, Mini Financial, Manager submissions

• Performs general processing for all clients to ACH to Deferral, Modifications. Approval complete.. Set up Ach for payments for onetime payment or recurring.. NLS program for Ach date changes from monthly to bi-weekly, semi-monthly. Also change due record dates.

• Write notes for all calls in comments on the account, to insure information is given for legal if necessary.. Help move the clients in a positive direction and Achieve their goals, with any assistance and fairness to the client. When asked to do anything, always willing to do so. Doing pilot program as we speck. Have received many certificates by leadership for some of these categories.. Set up settlements for review for leadership to accept or reject the offers, then contacted the customers with the outcome of the results. Exemplifying Core Values and Service Excellence -

Professional Development

100 percent QA score

Black Diamond Award

Supervisor- Of a Call Center for PTS Portal

Sonora Quest Lavatories - Tempe, AZ

October 2020 to December 2020

Aug 2020 to Oct 2020 Temp for covid 19. Trains and conducts performance evaluations, and supervises the workflow for staff. This includes initiating promotions, transfers, and corrective actions. Also includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed.. Provides operational supervision of the area of responsibility ordering supplies, and day to day problem resolution and trouble shooting. Participates in decision-making concerning policies, procedures and instrumentation related to the department. Assists in developing, writing, and implementing new policies and procedures.

Data Entry

E prep Quality - New York, NY

May 2014 to July 2020

• Verified Process Control for NY State Worker Compensation process of paper, data entry, help set up this department.. helped with a legal process so NY State would be able to handle more cases a day for Workers comp. Process for the new department of EZ pass.

• Performs general processing for odm and ccm mailings

• Help work any que when asked.

• Verify and process all pension applications and survivor paper work.. Helped Pilot’s with their finical assets with Delta Air lines throughout

COVID-19. Prepared all Delta workers for their severance package process.. With 401k, pensions,. Insurance coverage, payroll, travel benefits, RMA accounts. De-Escalation courses

Administrative Assistant/Receptionist

Lourdes Primary Care Associates and Hospital - New York, NY December 2005 to March 2014

• Coded and submitted all charges for the office visits of all patients.

• Maintained environmental safety checks for all rooms.

• Scheduled all surgery's for the specialty Doctors

• Collaborated with senior management to introduce new techniques for registration of patients to be able to do the electronic systems

• Prepared all the charts for the doctors to see their patients that were to be seen on a daily bases, Amount of patients per day were 110 to 150.. Billing for medical coverages.. Made sure if any discrepancies was caused with a bill go with legal department to work out the concern. Team Lead Scheduler

United Health Care - New York, NY

August 2000 to November 2005

• Collected papers from aides for billing processing of what service was performed.

• Completed the billing process for home health aide billing of HHA, HMK, PCA levels.

• Supported all Reregistered Nurses and Doctors with any assistance needed for the patients 485 orders. Checked with all cts to make sure there service was satisfying to their need.. Did all schedules for the aides to go out to the homes of clients. For an 8 to 10 hr day, scheduled lunch breaks. Made sure there was coverage for all clients in our program, we had over thousands of clients to service daily

Production Control/Quality

Hadco/Sanmina Corporation - Owego, NY

September 1986 to July 2000

• Quality Control for all manufacturing circuit boards

• Quality audits on all product flowing through the auto line

• Collaborated with senior management to introduce new techniques for streamlining all OSHA safety regulations and submitted policy and procedures to Osha of process changes

• Production Control for the manufacturing floor, changes being made to product already in motion for Process on the Auto and Gold lines.. Had direct contact with customers, to make sure they were satisfied with their product after the process was completed, QA, sales 10 years. Blue prints for whole sizes and making sure product was built to specks.

After collage I worked at different places such as Lawyers Office

American Board manufacture - Binghamton, NY

January 1983 to December 1984

1984 to 1986

During my years at school worked for a legal firm Called Willis D Birch office. In this office gathered all information for court hearings, from law suits to trustee cases. Also summited paper work to the courts for court hearings. Worked with judges to make sure our office submitted everything to them on time, for review.

Achieve personal loans

Education

Associate in Business

Tompkins Community College - Dryden, NY

September 1983 to September 1983

High school diploma in Business

Union Endicott High School - Endicott, NY

June 1981 to June 1981

Skills

• Quality Assurance

• ISO 9001

• Medical Records

• Quality Management Courses

• Legal Training for processing legal documents

• Environmental Safety Courses

• Communication Courses

• Quality Audits

• Medical Scheduling

• Individual Difference Courses

• Quality Control

• Auditing

• Workers' Compensation

• Internal Audits

• Payroll

• Process Improvement

Awards

BLACK DIAMOND

September 2022

This is what my leadership had to say about me, To get this award. It is the highest award in the company.

This was what I said for you:

"Though Donna is new to transition to my team, I am learning quickly how amazing she is! She asks awesome questions to try to find a resolution for our clients, and always tries to see how she can help

& where. She has quickly become a team supreme asset and I am excited to work with her in the future and see more Black Diamonds in her career! At a glance in sept for Donna we have: 91% Adherence, 100% NPS, 100% QA Compliance & Experience Congratulations Donna!"

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