Customer Service Crew Member

Alejandra Riggs

***** ******* **** ***. *** Silver Spring, MD 20906 603-***-**** *.*********@*****.*** PROFESSIONAL PROFILE

Customer service oriented professional with management experience and strong leadership skills. Facilitate efficient workflows and communicates effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

• Academic Honors Recognition / Honor Roll.

• Pay close attention to customer interactions and use active listening skills to determine customer needs.

• Effectively prioritize work to ensure efficiency.

• Promote teamwork through demonstrated behaviors, leadership, and effective communication.

• Microsoft Office Applications: MS Excel MS Word MS PowerPoint.

• Communication Platforms: Zoom Skype.

• Typing Speed: 43 WPM.

KEY QUALIFICATIONS

Human Resource Management Organizational Improvements Interpersonal Professional Communications Business Operations Practice Structure, Leadership & Management Medical Administrative Procedures Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Medical Terminology

Insurance Verification CMS 1500 Processing Co-Payments UB-04 Medical Records Management Insurance Billing Procedures Insurance Claim Cycle Health Records Management Electronic Health Records (EHR) Electronic Medical Records (EMR) EDUCATION & ADDITIONAL TRAINING

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2022 National Institute for Dementia Education Brass Ring Dementia Certification St. Thomas Aquinas High School Diploma, 2019

WORK EXPERIENCE

Ultimate Medical Academy – Alexandria, VA 10/2020 – 03/2022 Full Time Student

• Remained self-directed, motivated, and accountable for personal actions.

• Came prepared for class and completed assignments on time.

• Navigated new technology, utilized available resources, and set realistic expectations. Nicecream – Alexandria, VA 03/2021 – 01/2022

Shift Manager / Customer Service

• Promoted from Crafter / Crew Member shortly after employment.

• Managed 10 employees, answered inbound phone calls, and performed opening and closing duties.

• Attended meetings, maintained inventory levels, took orders, and resolved customer complaints.

• Evaluated employees’ job performance, trained new hires, accepted payments, ran reports, and counted tills.

• Utilized Google Sheets to document drawer counts and provided excellent customer service. Alejandra Riggs Cont.

Private Duty Care – Kingstowne, VA 09/2020 – 02/2021 Private Duty Care – Silver Spring, MD 10/2019 – 01/2020 Nanny

• Primary function was caring for the children.

• Participated in the social, emotional, and intellectual development of the children.

• Reinforced appropriate discipline for the children.

• Implemented daily routines, completed light housework, and ran errands. Red Shoe Barn – Dover, NH 06/2017 – 07/2019

Retail Cashier / Customer Service

• Greeted customers and answered questions regarding services and products.

• Helped locate products, checked prices on merchandise, and stocked and organized shelves and displays.

• Worked as a team member and provided assistance when needed.

• Comfortable working in fast-paced environment with diverse customers and staff members.

• Accepted payments, operated cash register, helped customers with shoe purchases, and upsold products. Volunteer experience includes 1+ year at St. Ann’s Volunteer Program in Dover, NH

Contact this candidate