DEBORAH DAWN

Clayton, United States ***** 925-***-**** adu6li@r.postjobfree.com

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Relationship building and management

Bilingual

Product and service sales

Marketing and advertising

Citrix Software

Inbound and Outbound Calling

Professional telephone demeanor

Complaint resolution

Classified Advertising Representative, 02/2007 to 06/2020 Bay Area News Group – Antioch, CA

Created and presented media and advertising packages to prospective customers. Delivered exemplary service to potential clients in Merchandise, Rentals, Homes for Sale, and newspaper advertising services.

Helped customers in determining design and layout of sold and spec ads. Inputted new customer information into Citrix database to create account for sales opportunities. Developed strong relationships with advertisers and negotiated pricing following established procedures. Achieved monthly quota and grew sales to $20,000.

Made outbound calls to existing customers to upsell advertising packages. Sent clients estimates of costs for advertising products or services and followed up by phone call or email.

Consistently hit and exceeded sales goals by 99%.

Built strong client relationships and provided high value-adding services, resulting in increased company market share.

Maintained and organized customer database of over 30 clients. Recommended products to customers and suggested other options if preferred product was unavailable. High School Diploma: 06/1983

Washington High School - Fremont, CA

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION