Customer Service Merchandise Associate
Resume:
Tabatha M. Roberson
Shreveport, Louisiana
adu6l1@r.postjobfree.com
Professional Summary
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and helps me achieve personal as well as organization skills.
Skills
*Able to operate Microsoft Word *Type 55-60 wpm *Retail Sales
*Active listening skills *Computer Literate
*Customer-oriented. *Merchandising
*Motivated team player. *Skilled problem solver
References
NaToya Harvey 318-***-**** Cameo Buckner 318-***-**** Debra Harris 318-***-****
Work History
-Nutritional Assistant 11/2013- Present
Willis Knighton Medical Center-Shreveport, Louisiana
-Consistently provided friendly guest service and heartfelt hospitality
-Assembled food orders while maintaining appropriate portion control
-Handled currency and credit transactions quickly and accurately
-performed all position responsibilities accurately in a timely manner
-Cashier/Hostess/ Beverage Server 04/2012- 11-2013
Eldorado Resorts Casino-Shreveport, LA
-Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic beverages
-Prepared hot and cold beverages to the highest standard while providing guest with legendary customer service
-Maintained a consistent, regular attendance record
-Effectively and calmly resolved situations with intoxicated guests
-Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction
-Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
-Quickly recorded transactions in MICROS system to deliver prompt service.
-Cashier
Burlington Coat Factory-Shreveport, Louisiana 09/2010-04/2012
-Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
-Answered customers telephone calls promptly and in an appropriate manner
-Operated a cash register for cash, check and credit card transactions with 95% accuracy
-Stocked and replenished merchandise according to store merchandising layouts
-Cleaned and organized the store including the checkout desk and displays
-Identified potential shoplifters and alerted management
-Salon Coordinator 03/2010-08/2010
Healthy Hair by Lynette - Shreveport, Louisiana
-Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information
-Greeted customers entering the store to ascertain what each customer wanted or needed
-Described products to customers and accurately explained details and care of merchandise
-Earned management trust by serving as key holder, responsibly opening and closing store
-Merchandise Associate-03/08-05/09
T.J. Maxx- Shreveport, Louisiana
-Greeted customers promptly
-Trained new cashiers on procedures, customer service and sales techniques
-Received customer payments
-Organized store merchandise racks by size, style and color
-Answered customers questions regarding store merchandise, department information and pricing
-Education
High School Diploma:
*C.E. Byrd High School-Shreveport, Louisiana 08/2005-05/2009
-GPA: 3.0
-Member of Red cross, Physical Fitness, and Armed Drill Team Club
-JROTC Purple Heart Academic Achievement Award
-Girls' State Delegate
Associate of Applied Science: Radiology Technology
*Southern University Shreveport- 08/2009-05/2011
-GPA: 3.0
-Minor in General Studies
-Honor Roll Student
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