Office Manager Customer Service

Daniela Fermin

469-***-****

*******.********@*****.***

Specialties

Strong organizational and detailed oriented professional with effective communication skills in both oral and written formats. Bilingual (English/Spanish), High level proficiency in Microsoft Office suites, Data Management, Sales, Timing Tracking and Project Management programs. Personal characteristics - Dependability, quick learning abilities, productive under pressure. Personal Core Values - Integrity, Results and Excellence Business Administration Finance Management Marketing Strategic Planning Education Bachelors Degree in

Marketing

Universidad Autonoma

del Noreste

2005

Coahuila, Mexico.

Employment History

04/2015 – Present

Leader individual highly committed to supporting the President/CEO in achieving greater levels of success by ensuring all business functions related to internal operations and CMI Team clientele are completed using the highest standards with maximum efficiency. Finance

• Budget, AR, AP

• Financial Reporting

• Payroll Processing

• Other (IRS, 401K, D&B,

other taxes)

• Finance processes

Administration

• CMI Score Card

• Contract Management

• Database Management

• Technology Management

• Data Integrity/Security

• Office Equipment and

Supplies

• Efficiency & Consistency

processes

HR

• Record keeping

• Hiring

• Onboarding

• Training

• Compensation

• Relational support

• Performance

• Labor law compliance

Consumer and Market Insights

(CMI)

Operations Manager

Dallas, Texas

07/2012 - 12/2014 Total Environment LLC Office Manager Fort Worth, Texas

• Provided high administrative support to the General Manager

• Created new accounts / invoices and keep track of customer and vendor accounts.

• Created estimates, contracts, and bids

• Assisted General Manager obtain bid requirements.

• Provide service information to current and potential customers.

• Managed and supported several departments such as Production, Shop, Chemical, Cleaning, Accounts receivable / payable, Human Resources, and Payroll.

• Organized and coordinated meetings, travel accommodations, activities, and company lunches.

• Managed confidential files and records.

• Interviewed and hired employees.

02/2011 - 06/2012 Autoassurance Professionals Office Manager Dallas, Texas

• Develop content and oversee marketing resources and monitoring; including logistics budget and action plans such as advertising and promotions.

• Provide support to employees, resolving a range of administrative problems, inquiries and assisting customers.

• Customer service, selling auto insurance policies and telemarketing.

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