Data Entry Sales Associate
Resume:
FLOYD ASAMOAH
CUSTOMER SERVICE AND CLAIMS
SPECIALSIST
C A R E E R
P R O F I L E
Accomplished professional
with over 5 years’
experience in customer
service, community
engagement, and youth
development. Labeled as the
most reliable employee in
the workplace for identifying
critical problems, devising
creative solutions, and strong
attention to complex detail.
Poteet Highschool, 2016
Eastfield College, 2017-Current
Marketing principles of
retailing, Speech, Sociology
E D U C A T I O N
Customer Service
Training and Development
Process Improvement
Data Management
Youth Leadership Development
S K I L L S
FAMILY FIRST INTERNATIONAL SCHOOL/ YOUTH &
FAMILY SUPERVISOR
Worked with the proprietor on changing
disciplinary techniques used on campus.
Implemented new sports and activities students
have never discovered making the school more
diverse.
Created donation drive for items such as childhood books and toys for pre-k through third grade.
Brought provisions such as clothes, food and etc. to less fortunate students.
Coordinated with Bursar to make sure all funds
were accounted for and stored on spreadsheets.
Helped with infrastructure planning and
development.
2015-CURRENT
C O M M U N I T Y L E A D E R S H I P
C O N T A C T
adu6ju@r.postjobfree.com
/floyd-asamoah-nkan
Dallas,TX
BANK OF AMERICA/CLAIMS AGENT
Reviewed customer disputes and routine claims
with claim processing guidelines.
Evaluated and analyzed key indicators for routine
claims determining if customers were eligible for
chargebacks.
Handled customers bank accounts saving them
from suspicious and fraudulent activity.
Proofs and reviewed all claims worked on a monthly basis to ensure that claims were properly submitted to guarantee that all customers disputes are
deemed correct.
input all client info through data entry on Microsoft excel spreadsheets.
Followed all company guidelines ensuring proper
use of computer software's.
2020-2021
AUTOZONE/WAREHOUSE
Made certain that the right orders were pulled on
Operated heavy machinery safely to ensure the
Made sure orders were properly pulled ensuring that companies' orders were correct.
Directed product to the correct loading bay ensuring that items where correctly positioned for delivery. assembly line.
safety of others.
2019-2020
T E C H N I C A L
Microsoft office suite
GWA
CCMS
VISA PAS
VROL
C E T E R F I C A T I O N S
COMPLETED OSHA
OUTREACH CERTIFIED
GLOASIS LLC/ EXECUTIVE ASSISTANT
Make arrangements & accommodations in a timely
manner.
Organize & maintain the office filing system.
Act as the point of contact among executives,
employees, clients and other external partners.
Manage executives’ calendars and set up meetings.
Manage information flow in a timely and accurate
manner.
Rack daily expenses and prepare weekly, monthly
reports.
Act as an office manager by keeping up with office supply inventory.
Take minutes during meetings.
JANUARY 2021- CURRENT
W O R K E X P E R I E N C E
PAPA JOHNS/IN-STORE TEAM LEAD/ INTERIM
SUPERVISOR
Handled sales transactions in person and over the
phone in a timely manner.
Trained new in store team members by showing
them their daily task and how they can be the
most effective.
Cleaned and wiped down the workstation making
certain that all equipment is organized to my
managers standings.
Handled customer complaints and issues saving
the manager time and ensuring that customers
were satisfied.
2015-2017
SHERWIN WILLIAMS SALES ASSOCIATE I/II INTERM
MANAGER
Delivered costly products in a mannerly time,
causing the production rate to go up by 10%,
Managed sales transactions ensuring customers
with rapid service.
Maintained warehouse and sales floors, sustain a
neat and well-organized workspace, and
guaranteed fully stocked shelves.
Handled inventory and made certain that all
products ordered for the company were present on
the shipment, saving the company from lost time
and money.
Handled customer complaints and issues.
2017-2019
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