Thomas J Fallon

Account Manager 520-***-****

**** * ******* ****** ******, AZ 85712

adu6jp@r.postjobfree.com - 520-***-****

Experienced account manager specializing in developing, leveraging & managing revenue growth by forming new & maintaining existing professional client relationships with daily focus in action oriented internal and external follow-up.

Work Experience:

Network Implementation Engineer

Independent Consultant - Tucson, AZ (self employed)

April 2009 to Present ( 10 plus years)

●Supporting corporate WAN/LAN systems

●As "feet on the street" maintaining & upgrading hardware for Global Technology Partner customer networks.

●Provide remote technical support to Application Service Providers clients on an as needed basis. Service area includes Southern Arizona to the US/Mexico border with primary concentration in the metropolitan Tucson area.

●Established relationships with Phoenix Industry Metro Partners resulting in successful engagements including daily communication with most active Independent Contractors/Subs, & a professional services agreement with Liam Consulting extending additional technical resources when required.

Senior Account Executive

Qwest Communications Corp (2009 Qwest taken over by Century-Link) - Tucson, AZ

February 2007 to March 2009 (2 years)

●Account Management goal on growing & retaining assigned customer list with Total Billed Monthly Revenue base exceeding $250,000.

●Assigned customer development of account profiles & account positioning strategy; sales opportunity developments; prepare service improvement plans with creation of long-range account strategies.

●Meet & listen with primarily IT Director level client contacts to learn near, mid, & long term challenges & visions. Client calls consisted of multi-year contract negotiation on new technology hardware solutions & renewal service follow-ups, problem solving, & emerging needs identification.

●Base compensation annual salary plus well rewarded for exceeding assigned & projected quarterly revenue goals for targeted new contracted service business, retention & network hardware objectives.

●Team client calls often included co-marketing with Qwest Global Partners (i.e. Cisco, Nortel, Juniper Networks) designed to enhance customer requirements for RFP information, support, assistance, joint proposals, planning, project management, pricing, etc.

●Support AZ co-workers within the sales/service/operations team to achieve total customer satisfaction.

Business Consultant

Dun & Bradstreet - Tucson, AZ April 2006 to February 2007 (<1 year)

●Provide consultative assessment for company's business credit reports nationwide.

●Primarily call on business owners to build, maintain, & protect their ventures.

●Outstanding achievement rewarded & selected to prestigious New Account Acquisition Team.

●Professionally strive toward building & preserving the D & B brand daily.

Senior Account Executive

Time Warner Telecom now TW Telecom - Tucson, AZ

February 2001 to January 2006 (5 years)

●Conduct proactive sales activities, including client needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements.

●Complete account planning philosophy for obtaining new large customers. Created & developed new account profiles & account positioning strategy with sales opportunity client feedback keying their long- range data, internet, & voice trunking requirements.

●Manage accounts on an on-going basis. This included frequent service follow-ups, problem solving, and emerging needs identification.

●Negotiate multi-year contracts with MIS & Telecom Managers in order to achieve revenue growth & build long-term customer retention.

●Respond to requests from my customers regarding industry information, off peak support assistance, joint proposals with hardware vendors, pricing, etc.

●Supported co-workers within the sales/service/operations team to achieve total customer satisfaction.

National Account Manager

E.spire Communications - Tucson, AZ

February 1996 to January 2001 (5 years)

●Responsible for acquisition of new business initially in Tucson/So AZ, then promoted to NAM for E.Spire's SW Region, providing expanded network services to New Mexico, Arizona, Nevada, & Southern California.

●Manage accounts utilizing a team Customer Service environment. This includes pro-active & frequent service follow-ups, problem solving, and emerging needs identification.

●Provide consultative network solutions directly to Fortune 1000 Co's IT Departments by proposing emerging technology platforms developing to meet future client application requirements over multi- locations.

●Consistently exceeded quarterly sales quota's primarily by implementing large customer specific data solutions i.e. sold a 3 year $70,000.00 per month Managed Services contract to Tucson's largest employer Raytheon Missile Systems Group, providing Cisco Routers, 24/7 NOC monitoring, ongoing engineering & application support, delivered via a custom built ACSI (6) six node self healing fiber ring network.

●Ensure attainment of sales and service objectives.

Global Business Group Account Manager

AT&T Communications - Tucson, AZ

March 1995 to January1996 (1 year)

●Strategically selling domestic & international Internet, Data, & Voice WATS services.

●Create and provide complex business solutions to multiple levels of mid and large-scale business accounts in the US and International territories spending between $5K and $100K monthly on their total communications bill.

●Specific working experience with Fortune 500 companies - Microsoft, Nike, NTT/Vireo, Tera-beam, Yahoo, Dell, AT&T Wireless, Equinix, T-Mobile, Western Wireless, Boeing, Real Networks, Amazon, MCI, France Telecom, Flag Telecom, Starlight (Internet2), Yipes, Covad & On Fiber.

●Earned National sales achievement awards for surpassing 200+% of 1995 quota by proposing, selling, & implementing Southern Arizona's highest billing 800 service to Envirotest Systems.

●Assisted with training & development of new sales professionals.

Senior Account Executive

MCI Telecommunications Corp - Tucson, AZ

January 1985 to February 1995 ( 10 years)

●Worked as a Data Engineer performing data, telephony, and fiber optic network installations for our largest & most prestigious commercial customers.

●Surveyed and analyzed client sites in order to determine optimal configurations for primary and intermediate distribution frames for networks.

●Performed fiber optic splice activities pertaining to network optimization and configuration.

●Promoted from Data Engineer to lead Senior Manager of the data group within company comprised of a handpicked team of seasoned, strategic sales professionals targeting Carrier, Fortune 500 & multi national corporations. Territory included Washington, Oregon, Idaho, Utah, Colorado, Arizona & New Mexico. Responsible for an annual revenue plan of $14.5M.

●Instilled & reinforced the drive, momentum, & passion driving morale, sales & promotions.

●Achieved 354% to quota for the year in 1990 w/in the first 3 quarters. Was elected by MCI West Division VP Timothy Price to the National Commission Task Force.

●Developed organization from skeleton crew to fully functioning team within 14 months.

●Secured a $1.3M contract from Equity Management for their Northwest Property Management buildings.

Team Leader - New Market Sales Representative

Cox Cable Communications - Tucson, AZ

January 1983 to January 1985 ( 3 years)

●Worked 6 days a week performing primarily door to door residential new cable TV sales & installations towards Cox Cables first City of Tucson Franchise Agreement.

●Surveyed and analyzed residential homes of new client in order to determine optimal installation path for service.

●After establishing myself as a Top Performer with over 3,200 new residential Cable TV sales to stand alone homes in Tucson, I was promoted to Multi-Unit Sales Representitve, managing large apartment complex Cable TV sales through their Property Management personell.

●Consistently recognized for my organizational skills, ability to help new & challenged sales representitives, most of all for regurally exceeding hightened sales quotas, winning a Yamaha ATC during 1984, several other home furnishings awarded through catalogue promotions, and often recognized during big all (3) team sales meetings with cash bonuses & incentives for meeting & exceeding specific management stated goals & objectives.

Education:

Collegiate Studies:

Bachelor of Science in Business Administration with my Major in Marketing completed May - 1981

University of Arizona - Tucson, AZ

High School Studies:High School Diploma with my concentration in Economics HS Diploma completed June - 1977 Wheatley High School - Old Westbury, NY

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